This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more infor... See more
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Reviews shaping this summary
This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communi... See more
Company replied
We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure -... See more
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From the moment we stepped onto the forecourt our experience was 5 stars. We were able to have a leisurely browse of the vehicles without any pushy sales rep jumping on us. When we walked into the sho... See more
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Company details
Written by the company
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Contact info
Kempson Way, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
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very helpfull and friendly…
very helpfull and friendly staff,explaining everything.
kept in touch with us and car ready on time.
20 February 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review, Gary. We are delighted to hear that you found our staff at John Banks Honda Ipswich helpful and friendly, and that you appreciated the clear communication throughout. We look forward to welcoming you back in the future!
A first class service
Communication skills (via e-mail, text and mobile) kept me up to date with appointment/progress. Claire Foreman is knowledgeable, efficient and friendly and a delight to converse with.
13 February 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Hazel. We are delighted to hear that you appreciated the communication and service provided by Claire Foreman. Your kind words will certainly be shared with her and the team. We look forward to welcoming you back to John Banks Suzuki Bury St Edmunds in the future.
Quick replacement made easy
Chose similar model to a relatives I was impressed with. Pleasantly surprised with extra perks not mentioned in the advert, and the slightly lower advertised price was honoured.
Took some of the sting of replacing a stolen vehicle away!
14 February 2026
Unprompted review
Reply from John Banks Group
Hi Andrew, thank you for your kind review and five-star rating. We are delighted to hear you were pleased with the extra perks and that the advertised price was honoured. We're glad we could help make the process of replacing your vehicle a little easier.
Best regards,
John Banks Honda Bury St Edmunds
Excellent as always since 2009.
As always, John Banks go the extra mile. I have been using them since 2009.
11 February 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review. We truly appreciate your loyalty since 2009 and are delighted to hear that you continue to value the extra mile we strive to go for our customers. We look forward to welcoming you back to John Banks Honda Ipswich in the future.
Helpful and friendly staff
Helpful and friendly staff. Feels more like a family business rather than a soulless corporate firm.
12 February 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review. We are delighted to hear that our team at John Banks Suzuki Bury St Edmunds made you feel welcome and valued. Your kind words about our friendly and personal approach mean a lot to us. We look forward to seeing you again!
Highly reccomend John Banks Hyundai - Cambridge!
I purchased a Hyundai Kona from John Banks Hyundai in Cambridge back in November 2025, and after driving it for several months, I am thrilled with the experience.
Darren Briggs was exceptional throughout the process—knowledgeable, patient, and professional. He arranged a seamless test drive and handled the paperwork with impressive efficiency, delivering the car exactly when promised.
As for the Kona itself, it’s everything I was looking for: comfortable, feature-rich, and reliable. I’ve seen great fuel efficiency and solid pickup on the highways. I highly recommend both this model and the team at John Banks for anyone looking for a stress-free car-buying experience.
10 November 2025
Unprompted review
Reply from John Banks Group
Thank you for your review and five-star rating, Vidushkumar. We are delighted to hear that you had such a positive experience purchasing your Hyundai Kona from John Banks Hyundai Cambridge. It’s wonderful to know that Darren provided exceptional service and made the process seamless for you. We’re also thrilled that your Kona has exceeded your expectations in comfort, reliability, and performance. Thank you for your recommendation, and we wish you many enjoyable miles ahead!
Best regards,
John Banks Hyundai Cambridge
No pushy selling
No pushy selling, everything I asked about was explained fully showing David Boor was a very experienced & informative sales specialist. A very warm friendly atmosphere throughout my experience. Thank you for taking the stress away.
6 February 2026
Unprompted review
Reply from John Banks Group
Hi Samantha, thank you for your fantastic review and five-star rating! We're delighted to hear that David Boor provided you with such an informative and stress-free experience. Creating a warm and friendly atmosphere is always our goal, and we're so pleased we could meet your expectations.
Best regards,
John Banks Suzuki Bury St Edmunds
Customer service non existent
I have a Renault Captur II which has been serviced by Motor Vouge Renault of Bedford from new but they have now left the Renault Franchise.
My only option now is to transfer my car care to John Banks Cambridge and thats where my issue starts.
I have called them 3 time in the last 8 days or so to talk to the service department about a recall and other work, but to date had no response. albeit the receptionist who answered my calls was always polite and respectful all credit deserved has had to keep apologizing for the service departments lack of contact. I was informed that 3 emails had been sent to the service department requesting that they contact me. To date Nothing.
From viewing other posts here I should not be surprised at the lack of customer satisfaction and service. In contrast Motor Vogue always answered there phones in the service department and made appointments there and then.
Based on the above I don't expect to get any response from this review like my phone calls.
Anyway next step Renault UK who always go the extra mile to look after there customers.
Just a word of advice to the Chief Executive at John Banks Group they need to have a look at the service department in Cambridge
2 February 2026
Unprompted review
Reply from John Banks Group
Good afternoon,
Thank you for taking the time to leave your review.
Firstly, I would like to personally apologise for the frustration you have experienced when trying to contact our Service Department in Cambridge. Having to make three calls over eight days without receiving a response is not acceptable, and I completely understand your disappointment.
While this does not excuse your experience, I do want to be transparent that we have recently faced an exceptional period of staff absence due to illness alongside recruitment challenges within the Service Department. This has unfortunately impacted our response times. However, regardless of the circumstances, it remains our responsibility to ensure customers are contacted promptly — particularly when you are transferring your vehicle care to us following Motor Vogue’s departure from the Renault network.
I am pleased to hear our Reception Team handled your calls professionally and courteously. That said, the lack of follow-up is something I am addressing directly with the local management team to ensure immediate improvement.
Unfortunately, without your details I am unable to locate your vehicle record or respond to you directly. I would very much welcome the opportunity to put this right for you. If you are willing, please contact the dealership directly and ask for the Service Manager, Brendan Schrama - brendan.schrama@johnbanks.co.uk so we can prioritise your recall and any additional work without further delay.
Thank you again for bringing this to my attention. Feedback like yours is important and is being acted upon.
Kind regards,
Melanie Banks-Browne
Chief Executive Officer
John Banks Group
I would highly recommend John Banks Suzuki BSE
I would highly recommend John Banks Suzuki BSE. The sales team were really knowledgeable and I was treated with respect and courtesy. David Boor was great and took time to understand what I was looking for; he explained all my options to help me make an informed decision. I wouldn't hesitate to use this dealer again. This is the first Suzuki I have owned and I'm delighted. Thank you David and the team at John Banks BSE.
31 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your review, Mrs. P. We are delighted to hear about your positive experience at John Banks Suzuki Bury St Edmunds. It's wonderful to know that David and the sales team provided you with knowledgeable, respectful, and courteous service, helping you make an informed decision. We hope you thoroughly enjoy your first Suzuki, and we look forward to welcoming you back in the future.
Best regards,
John Banks Suzuki Bury St Edmunds
Very good service …
Very good service and kept informed of work on my motorcycle.
5 February 2026
Unprompted review
Reply from John Banks Group
Thank you for your review and five-star rating, Gav. We are delighted to hear you were pleased with the service at John Banks Honda Motorcycles Colchester and that you appreciated being kept informed about the work on your motorcycle. We look forward to assisting you again in the future.
friendly staff
friendly staff. done at time promissed and cost that was quoted
4 February 2026
Unprompted review
Reply from John Banks Group
Thank you for your review, Phill. We're delighted to hear that you found our staff friendly and that everything was completed as promised, both on time and within the quoted cost. Your feedback means a lot to us, and we hope to assist you again in the future.
Best regards,
John Banks Renault Cambridge
I was very confused with having 2…
I was very confused with having 2 services, as I had service £400 about 2 months ago.I know I needed m.o.t but it was big shock that you wanted another,£200 pound for another service.think the lady tried to explain it to me that there is A service and B service so in total it’s cost me &650 inclusive of m.o .t. The car is only 4 years old.not happy customer.
3 February 2026
Unprompted review
Reply from John Banks Group
Renault Clio Iconic – Servicing & Recall Information
Dear Mr Wesley,
Thank you again for your recent correspondence and for highlighting your concerns.
I wanted to follow up directly regarding your Renault Clio Iconic 5-Door to clarify how Renault service schedules operate and to ensure you have the correct information moving forward.
Your Clio follows Renault’s manufacturer service schedule, which is based on either:
Time – typically every 12 months, or
Mileage – as specified within your service handbook or My Renault account,
whichever occurs first. Maintaining this schedule ensures your vehicle remains compliant with Renault’s maintenance standards and helps protect its long-term reliability and resale value.
Once a Renault vehicle reaches three years of age, Renault provides a range of cost-effective servicing options specifically designed for vehicles outside their initial manufacturer warranty period. These services are still carried out by Renault-trained technicians using approved parts and in line with Renault’s official maintenance programme.
We have outlined these options in detail on our website here:
👉 https://www.johnbanks.co.uk/renault/owners/servicing/vehicles-over-3-years-old
This page explains:
Fixed-price servicing for Renault vehicles over three years old
What is included in each service level
The benefits of genuine Renault parts
How servicing with an authorised Renault repairer maintains your vehicle’s history
With regard to any recall work on your Clio, recalls are completed strictly in accordance with Renault manufacturer instructions and are carried out free of charge. They are separate from routine servicing but equally important for vehicle safety and compliance.
I appreciate that transferring your vehicle care from your previous Renault retailer may feel disruptive. Please be assured that we are committed to providing consistent, professional support for Renault customers in Cambridge and ensuring continuity of care.
Thank you again for your patience, Mr Wesley. We look forward to assisting you with your Renault Clio and restoring your confidence in our service department.
Kind regards,
Brendan - Service Manager
Beautiful customer service
Paul you’re a star, from start to finish, no stress, kept me updated, excellent customer service, see you in three or so years when we need to change to a new one, other dealers could do well with taking a leaf out of your book.
Thanks again
Lee
7 February 2026
Unprompted review
Reply from John Banks Group
Hi Lee, thank you for your fantastic review and five-star rating! We're thrilled to hear that Paul provided you with excellent customer service and made the process stress-free. Your kind words mean a lot, and we’ll be sure to pass on your compliments to Paul. We look forward to seeing you again in a few years when it’s time for your next car.
Best regards,
John Banks Hyundai Cambridge
Trustworthy garage and staff.
Firstly we would like to thank Rhys head of sales for the information we required to help us make our minds up on trading in our Honda HRV for the new HRV. He made the transaction go very smoothly.
He has a great personality and not at all pushy which made us comfortable dealing with him and the Honda branch at Nacton.
5 February 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Peter. We are thrilled to hear that Rhys provided you with all the information you needed and ensured a smooth transaction for your new Honda HRV. It's great to know that his friendly and professional approach made you feel comfortable. We will be sure to pass on your kind words to him.
Best regards,
John Banks Honda Ipswich
The reception team were very friendly…
The reception team were very friendly and sociable at the same time being professionally efficient. I was booked in to wait and the waiting area was clean and bright. I was kept updated on progress and the car was ready at the stated time, fully washed as a bonus! A very pleasant experience indeed, highly recommend
27 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Ken. We are delighted to hear that you had such a pleasant experience at John Banks Dacia Cambridge. Your kind words about our friendly and professional reception team, the clean and bright waiting area, and the timely service are greatly appreciated. We're also glad you enjoyed the bonus of having your car washed! Thank you for recommending us, and we look forward to welcoming you back in the future.
The salesman listened to my…
The salesman listened to my requirements in a vehicle and answered my questions checking up on towing capacity and having a towbar fitted .
16 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your review and five-star rating, Ron. We're delighted to hear that our salesman was attentive to your requirements and provided the information you needed. Your satisfaction is our priority, and we hope you enjoy your vehicle.
Best regards,
John Banks Suzuki Bury St Edmunds
New car purchase
Great customer experience across the whole process from start to finish.
I was then actively encouraged to keep in contact if ever I need any more assistance, couldn't ask for any more.
30 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Neil. We are delighted to hear that you had a great customer experience throughout the entire process at John Banks Renault Ipswich. Our team is always here to assist, so please don't hesitate to reach out if you need anything further.
Best regards,
John Banks Renault Ipswich
Service on my Renault Captur
Booking the service on my Renault Captur was really easy. Choose a date and time and confirmation arrived swiftly.
Drop off was straight forward and logging the car in straight forward.
We were offered and accepted a free car wash and went home.
3 hours later, the service complete, we picked up a very clean car with no reported issues.
The staff were very helpful and the experience a pleasure.
Thanks
29 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Nicholas. We're delighted to hear that booking your Renault Captur's service was straightforward and that you had a seamless experience at John Banks Renault Cambridge. It's great to know you appreciated the free car wash and found our staff helpful. We look forward to welcoming you back in the future!
First class service from John Banks BSE
We purchased our first new car last week and the process was absolutely perfect!
Previous reviews have commented on sales being 'non pushy' and we can honestly say that sale pressure is non existent, quite the opposite.
A special thank you to David Boor who gave us excellent advice and was extremely helpful when we had a glitch with our insurance transfer.
The John Banks BSE team certainly deserve 5 stars!
Thanks again.
29 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, It's me. We are delighted to hear that your experience at John Banks Suzuki Bury St Edmunds was perfect and pressure-free. We will be sure to pass on your kind words to David Boor, who will be pleased to know he could assist you with your insurance transfer. Thank you for choosing us for your first new car purchase, and we wish you many happy miles ahead.
Best regards,
John Banks Suzuki Bury St Edmunds
This is the second car I have had from…
This is the second car I have had from John Banks Renault , or to be more specific , from Robert Moore .Robert is an asset to the dealership . Friendly knowledgeable and has a very good sense of humour.
31 January 2026
Unprompted review
Reply from John Banks Group
Thank you so much for taking the time to leave such a lovely review
We’re really pleased to hear this is your second car with John Banks Renault and that Robert Moore has once again made the experience a great one. Friendly, knowledgeable and a good sense of humour is a pretty unbeatable combination, and we’ll be sure to pass your kind words on to him.
Enjoy your new car, and thank you for choosing John Banks Renault again — we truly appreciate your continued support.
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