This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more infor... See more
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This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communi... See more
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We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure -... See more
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From the moment we stepped onto the forecourt our experience was 5 stars. We were able to have a leisurely browse of the vehicles without any pushy sales rep jumping on us. When we walked into the sho... See more
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Company details
Written by the company
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Contact info
Kempson Way, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
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Collected on time
Collected on time. Serviced. Returned before expected. V Happy.
29 January 2026
Unprompted review
Reply from John Banks Group
Thank you, Trevor. We’re really pleased to hear everything ran smoothly and that your vehicle was collected on time, serviced, and returned earlier than expected. Great to know you were very happy with the experience – we really appreciate your feedback and look forward to helping you again in the future.
Just picked up my new car
Just picked up my new car, my salesman was Nick, as always he has gone out of his way to help and support me through the process. Would totally recommend. And I love my new car!
31 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your lovely review. We’re delighted to hear how happy you are with your new car and that Nick once again went out of his way to support you throughout the process. Your recommendation really means a lot to us, and it’s great to know you’re loving your new car. Enjoy every mile, and we look forward to seeing you again in the future
Excellent dealership!
The whole experience from when we first walked in the door on a friday evening to finalising the sale the following week was so easy and pleasant.
Everyone was very polite at every encounter.
Rhys made the whole process painless, explained everything perfectly.
23 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Jason. We are thrilled to hear that your experience at John Banks Honda Ipswich was seamless and pleasant from start to finish. It’s great to know that Rhys provided excellent service and made the process so straightforward. We will pass on your kind words to the team. Enjoy your new car!
Excellent Experience at John Banks Suzuki Workshop.
My son had a series of unfortunate events with his BMW and I booked it in with the dealership for repair and I was very impressed. The major issue was dealt with efficiently, the check in and collection process was easy and swift and I got the car back the same day, all sorted and they even cleaned it for me.
Would definitely recommend the Suzuki Bury St Edmunds workshop and as I have 2 Suzukis myself they will also deal with all makes and models 👌.
Clare in service was extremely professional and kept me updated during the day with a couple of little things that also needed attention. My boy is back on the road, very happy and all is great.
26 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Stevan. We're delighted to hear that you were impressed with the service at John Banks Suzuki Bury St Edmunds. It's great to know that we could efficiently resolve the issue with your son's BMW and have him back on the road the same day. We will be sure to pass on your kind words to Clare in our service team, who will be thrilled to know her professionalism and updates made a difference. We truly appreciate your recommendation and look forward to assisting you with your Suzukis in the future.
Best regards,
John Banks Suzuki Bury St Edmunds
Just call direct
Knowing I had taken out a service plan I wondered when my next service would be. I tried the phone number on email but it failed to connect. So I called the dealership directly. I was sorted out by a jolly friendly chap and agreed that January was the time for its next service. I made the appointment online. The computer said I’d get a call back to confirm. That never happened. So I popped into the dealership to make sure it was all set. I was told by a jolly friendly chap that it was all set to go on the date and time. Although only after I’d repeated everything again and it was re entered into the computer and the drop off time had changed. But all was fine. On the day I dropped off the bike and keys and was called when it was completed. The service fellow gave me a brief description of the service he’d carried out. A satisfactory service received - jolly well done. But the rigmarole to go through to get it done was silly.
15 January 2026
Unprompted review
Reply from John Banks Group
Hi Consumer,
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you ultimately received a satisfactory service and appreciate your kind words about our team members' friendliness and professionalism. However, we apologise for the inconvenience caused by the booking process and the lack of a call-back confirmation. Your comments are valuable to us, and we will review our procedures to ensure a smoother experience for our customers in the future.
Kind regards,
John Banks Honda Motorcycles Colchester
Clear explanations
Clear explanations
Excellent demonstrations
Great sales pitch without feeling pressured
Excellent interpersonal skills
22 January 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the explanations clear, the demonstrations helpful, and the sales experience relaxed and pressure-free. Providing knowledgeable guidance alongside a comfortable, friendly experience is exactly what we aim for, so it’s great to know this came across. We really appreciate your kind comments and hope to welcome you back again in the future.
I had truly excellent service from…
I had truly excellent service from Rhys. It made buying a car so easy and very pleasurable. He dealt with the change in ownership and helped with the new tax. I cannot stress enough how wonderful was to deal with a human being and particularly one that was so courteous and polite.
23 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Jo. We are delighted to hear that Rhys provided you with excellent service and made the car-buying process easy and enjoyable. Your kind words about his courteous and polite manner mean a lot to us. We will be sure to share your feedback with him.
Best regards,
John Banks Honda Ipswich
Excellent service given by Rhys
Excellent service given by Rhys. Such a pleasant experience buying a car from him at John Banks Ipswich. He really made the whole process enjoyable and magnificent aftercare service.
23 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Mrs. Harpur. We're thrilled to hear that Rhys provided you with excellent service and made your car-buying experience at John Banks Honda Ipswich so enjoyable. It's great to know you’re happy with the aftercare service as well. We look forward to seeing you again!
I recently bought my new bike from John…
I recently bought my new bike from John Banks Group Honda and the whole experience was excellent from start to finish.
Eddie was a big help throughout the process and friendly, knowledgeable, and never pushy. He took the time to explain everything clearly and made the whole purchase feel easy and stress free.
The bike was prepared perfectly and the handover was smooth and professional. I’m really happy with both the service and my new bike and would definitely recommend John Banks Honda.
15 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your review and five-star rating, KING. We are thrilled to hear about your excellent experience at John Banks Honda Motorcycles Cambridge. It's wonderful to know that Eddie provided friendly, knowledgeable, and stress-free service, ensuring your bike purchase was seamless. We will certainly share your kind words with him. We're delighted you're happy with your new bike and hope you enjoy many fantastic rides ahead.
Best regards,
John Banks Honda Motorcycles Cambridge
Nick sold us a civic!…
We have recently bought a civic from bury st Edmund’s branch of John Banks.
Nick assisted us with the purchase, he was really easy to deal with. Nick made us feel very welcome , he was helpful and informative.
Nick also talked fondly of the John Banks family which really made you feel you were supporting a family business.
10 January 2026
Unprompted review
Reply from John Banks Group
Thank you so much for taking the time to share your experience
We’re delighted to hear that Nick looked after you so well and made the purchase of your Civic such a positive experience. Making customers feel welcome, informed and at ease is exactly what we strive for.
It’s especially lovely to hear that Nick’s pride in the John Banks family and our values came through — supporting a family business really does mean a lot to us. We’ll be sure to pass your kind comments on to Nick and the Bury St Edmunds team.
Enjoy your new Civic, and we look forward to welcoming you back again in the future
Reply from John Banks Group
Thank you for your kind feedback
We’re really pleased to hear that you received excellent customer service. Your comments mean a lot to the team, and we look forward to welcoming you back again in the future
I have had a really good experience but…
I have had a really good experience buying a car a Honda Ipswich Rhys helped with all parts of buying my car after my other was written off. They brought the car down from Cambridge for me as this is where it was listed. After sales service has been top notch aswell. This is the second time I’ve brought a car from Honda and will always recommend them.
21 January 2026
Unprompted review
Reply from John Banks Group
Thank you so much for taking the time to share your experience
We’re really pleased to hear that Rhys looked after you so well at Honda Ipswich, especially after the stress of having your previous car written off. It’s great to know the team could arrange the vehicle transfer from Cambridge and make the whole process as smooth as possible for you.
We’re also delighted that the aftersales service has been top notch and that this is your second car with us — your continued trust and recommendation genuinely mean a lot to us. We’ll be sure to pass your kind feedback on to Rhys and the wider team.
Enjoy your new car, and we look forward to supporting you again in the future
A straight forward, stress free experience.
I have not dealt with John Banks before and found their salesman, David Boor, to be very helpful when we were viewing a used car to purchase. We were left alone during our initial viewing and were free to discuss it between ourselves without feeling that the vehicle was being “pushed” at us. When asked if we could take it for a test drive we were told to take it for at least 30 minutes, on minor roads, bigger roads, and even the A14 if we wanted so we could experience it under most driving conditions, all of which was unaccompanied.
Once we had agreed a deal, there was no pushing of the “extras” that some garages try to add on.
Completion of the deal was straightforward, and included David sorting out the road tax for me.
There has only been a small amount of after sales contact so far, again all sorted out to my satisfaction.
9 January 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to share such a detailed review.
We’re really pleased to hear that your first experience with John Banks was a straightforward and stress-free one, and that David looked after you so well. Allowing customers the space to view, discuss and properly test drive a vehicle without pressure is exactly how we believe the process should work.
It’s also great to know that everything from agreeing the deal through to completion and aftersales support met your expectations, with no unnecessary extras or complications.
Thank you again for choosing John Banks, and we hope you continue to enjoy your car. If we can help with anything in the future, please don’t hesitate to get in touch.
First Honda purchase
Rhys in Ipswich Branch, made the entire transaction seamless and straightforward. He was very accommodating and took the time to address all my concerns, which truly put me at ease as a first-time Honda buyer. I was guided thoughtfully in choosing the right car and never expected I would enjoy it this much. Overall, an excellent and reassuring purchasing experience.
19 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, JD. We are delighted to hear that Rhys at John Banks Honda Ipswich made your first car buying experience seamless and enjoyable. Your kind words about his accommodating and thoughtful approach will certainly be shared with him. We hope you continue to enjoy your new Honda and look forward to seeing you again in the future!
John Banks - A smooth, stress free buying experience
I dislike buying new cars, I find the process overwhelming and daunting. However, this was not the case with John Banks, they ensured I received a smooth, stress-free buying experience.
Once I identified the car that I was interested in:
Nick Joannides, a top class sales man in my opinion, arranged a lovely test drive for me of my chosen car.
Nick listened to my concerns, answered all my questions and built rapport by listening and responding to a couple of technical obstacles with good grace and humour. He embodied professionalism with out any pressure and provided a sincere human touch in what is becoming an automated world.
Nick is very knowledgeable, friendly, laid back and totally honest. Telling you what he can and cannot do within the framework of the purchase, walked me through the purchase of my new car , keeping me informed of each step of the process and what I needed to do and by when.
I really recommend this garage , all the members of staff I encountered were very polite and friendly.
"People buy from people" we buy goods and services from individuals we trust, like, and feel connected to. Nick Joannides embodies all of the above and was a credit to this garage."
9 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Sharon. We are delighted to hear that you had such a smooth and stress-free experience at John Banks Honda Bury St Edmunds. It's fantastic to know that Nick Joannides provided such exceptional service, addressing your concerns with professionalism, good humour, and a personal touch. We take great pride in offering a welcoming and supportive environment, and your kind words about our team mean a lot to us. We will be sure to share your feedback with Nick and the rest of the team. Thank you for recommending us, and we wish you many happy miles in your new car!
Great Service!
The thing that made my experience great was the level of customer service, where I was treated with respect and wasn't talked down to.I was fully informed as to what was going to happen to my car and told what time it would be ready to collect so I could go into town to attend to other business too. I had a phone call to tell me when it was ready and my car even had a wash too.
13 January 2026
Unprompted review
Reply from John Banks Group
Thank you so much for taking the time to leave such a lovely review
We’re really pleased to hear that you felt respected and fully informed throughout your visit. Clear communication and treating every customer properly is exactly what we aim for, so it’s great to know this made a difference to your experience.
We’re glad the timing updates helped you plan your day, and that the courtesy call and complimentary car wash were a nice finishing touch. We’ll be sure to pass your kind feedback on to the team.
We look forward to welcoming you back again in the future
Regular feedback.
Regular feedback.
John Banks kept me informed of progress at all stages of the service and MOT. The car had a detailed health check and video survey. Staff were helpful and informative.
21 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review and five-star rating, Mr. Chamberlain. We're delighted to hear that John Banks kept you well-informed throughout your service and MOT. It's great to know you appreciated the detailed health check and video survey, as well as the helpfulness of our staff. We look forward to welcoming you back to John Banks Honda Ipswich in the future.
Excellent purchase experience
So pleased with my new car. David Boor at John Banks was friendly, extremely helpful and efficient and made the whole purchase experience easy and reassuring.
21 January 2026
Unprompted review
Reply from John Banks Group
Hi Maureen, thank you for your fantastic review and five-star rating! We're delighted to hear you are pleased with your new car and that David provided such friendly and efficient service, making your purchase experience easy and reassuring. We wish you many happy miles ahead.
Best regards,
John Banks Suzuki Bury St Edmunds
The lady on reception for Dacia was…
The lady on reception for Dacia was amazing, she got my car in to be serviced straight away as I couldn’t wait for mobility’s slow process of approving a service when it’s them who tell you that it’s due! I had my car back in about an hour & a half
19 January 2026
Unprompted review
Reply from John Banks Group
Thank you so much for your lovely feedback
We’re delighted to hear how helpful our Dacia reception team member was and that she was able to get your vehicle booked in and serviced straight away. We completely understand how frustrating delays can be, so it’s great to know the team acted quickly to keep you on the road.
Getting your car back within an hour and a half is exactly the kind of efficient service we aim to deliver. We’ll be sure to pass your kind comments on to her and the wider team.
Thanks again for choosing us — we look forward to seeing you next time
Darren has been excellent in trying to…
Darren has been excellent in trying to help with our next car. We bought our previous car from Darren and find him to be helpful, professional, friendly and efficient.
Appreciate your help Darren.
22 January 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review, Melanie. We are delighted to hear about your positive experience with Darren at John Banks Honda Motorcycles Cambridge. Your kind words about his helpful, professional, and friendly service mean a lot to us. We appreciate your continued trust and look forward to assisting you with your next car.
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