Joesdoors Reviews 

2,537
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,214 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and professional fitters who complete kitchen installations efficiently while taking great care to keep workspaces completely tidy. Many consumers deeply appreciate the exceptional quality of the new worktops and describe the entire process from initial planning to final completion as remarkably smooth. However, some people mentioned communication delays and frustrating challenges when trying to get assistance from customer service regarding post-installation issues. Some reviewers also reported occasional flaws in product finishes or unexpected fitting problems that required extra time and effort to successfully resolve.

What people talk about most

Staff

People report positive experiences with staff, highlighting that salesmen and fitters are professional,... See more

Service

Reviewers mention positive feedback about service, noting that the overall experience from planning to... See more

Product

Clients share ambiguous opinions on product. While many consumers are thrilled with the transformation and... See more

Quality

Users describe positive interactions with quality, noting that the worktops and kitchen surfaces look... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a sharp contrast between positive and negative... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Time from first contact to initial visit, 5 stars. Time from initial visit to survey, 5 stars. Time from survey to installation, 3 stars (no progress communications), pre-installation contact, 5 stars... See more

Rated 4 out of 5 stars

Ive just had my kitchen re fitted by jos doors Jon mayo was my kitchen fitter he was excerlent at is job he didnt stop all day and done a great job would recomend him to anyone

Rated 5 out of 5 stars

Great service from start to finish. Kept fully informed of delivery and installation dates. Ryan was the fitter who did an excellent job replacing my cupboard doors. Thank you Ryan. Kitchen now l... See more

Rated 5 out of 5 stars

This company care. Each step from ordering, delivery then fitting you knew because they kept you updated. Always someone on a phone to answer questions. Date & time when my tops were too be fitted wa... See more



Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Replied to 59% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(2,537)

1,150 reviews in the last 12 months

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Rated 5 out of 5 stars

Antony was great and informative

Antony was great and informative. No pressure selling at all. Really helpful. Survey was a nice easy process also and the products seem top quality. Would definitely recommend.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish everyone was very…

From start to finish everyone was very helpful. From the lady that came out to price, The Guys that delivered the units all the way from Wales, The two fitters fro Northampton really nice Guys & the guy that cleared the rubbish. Not forgetting the Girls on the phone. Many thanks Vince & Pat.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

fabulous fitters

Slight issue with delivery which was resolved in time for the work to be completed but the fitters, Kimberley and her sidekick, were outstanding and have done a brilliant job. I would recommend the company.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend this company highly…

Couldn’t recommend this company highly enough! Anthony O’Connor was our salesman, he was really polite, explained everything, gave us so many different options and prices to get the exact right choice for my Auntie. There was no pressure as we have experienced with other companies, his goal was to make my Auntie happy and comfortable with her choice and he certainly achieved that!

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Contacted for a quote

Contacted for a quote
Female
Asking me if I am the sole homeowner I am!!! Very rudely asking me multiple times. Very patronising and definitely not important information for having a kitchen worktop installed! Avoid!

19 August 2026
Unprompted review
Joesdoors logo

Reply from Joesdoors

Hi Michelle,

Thank you for taking the time to leave your review.
We take feedback regarding the conduct of our team very seriously and wanted to investigate your concerns fully. Unfortunately, we have been unable to locate any record of your enquiry on our system using the information available to us through this review. As a result, we have been unable to identify or listen back to the call and therefore cannot fairly comment on what was said or how the conversation was handled.
All of our calls are recorded, so we would very much like the opportunity to review the conversation and address your concerns properly.
If you could please contact us directly with the name and telephone number used when making the enquiry, we will be able to locate the call, listen to the conversation in full and investigate the matter accordingly.
We would be grateful for the opportunity to look into this further.

Rated 5 out of 5 stars

We had a great experience with Joes…

We had a great experience with Joes doors , Kash was very polite and friendly we would recommended them. We also got an appointment with a kitchen designer with in 24 hours. May let you know more after it has been completed

19 August 2026
Unprompted review
Rated 5 out of 5 stars

After the initial contact using the…

After the initial contact using the on-line form,i received a phone call to say that Kremena (senior home consultant) would come and visit the property at a time convenient for myself to go through the procedure and carry out a quote for the makeover. As soon as Kremena introduced herself to me i knew i was speaking to someone who had a lot of experience with kitchen makeovers . After going through the samples of kitchen swatches,i eventually found a colour that would blend in well with the other colours i had in my kitchen. After a quote was made i decided to go ahead with the makeover. Kremena left my property after all my questions were answered. A surveyor then arrived roughly a week later to ensure all dimensions ect... Were correct to enable the cupboard doors ect.. to be made correctly. After an insulation date was arranged jason the kitchen fitter called me to say the time he would arrive to complete the makeover. Jason worked very hard that day even coming up against problems that he was able to resolve. Jason worked without a break and was able to complete the makeover in a day. Jason was polite,kept the working area tidy and had plenty of experience. The old cupboard doors ect.. were left tidy outside our property and collected by a waste carrier which was arranged by Joe's doors within a few days. Joe's doors thought of everything from start to finish of the makeover. Thank you Joe's doors for a great experience!!!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been very impressed with the service and product supplied. The salesman Anthony O’Connor was extremely helpful as was the surveyor, the delivery team, the fitter and down to the driver who removed the old doors. I would recommend Joes Doors. It has been far easier to replace the doors than rip out the kitchen.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough about…

I cannot speak highly enough about Joesdoors. From the first visit to completion communication was brilliant and everyone arrived at the times we were given. Jake our fitter was amazing and really helpful he was great. I really love my revamped kitchen and would recommend you to anyone. Thank you.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Better than expected transformation…

From registering my interest on line the communication & professionalism and customer service has been fantastic.
Mark the fitter was fantastic with his attention to detail checking I was happy throughout the transformation.
I will be recommending Joe Doors to anyone who will listen. Thank you!

18 August 2026
Unprompted review
Rated 2 out of 5 stars

Rep was great time quoted was missed by…

Rep was great time quoted was missed by 4 weeks fitter was great kitchen looked wonderful even though the wrong sink was delivered ( right sink arrived day after the kitchen was finished) I then noticed my oven wasn't working i had upstands fitted so im not sure if the fitter has wired them in correctly I have complaint to you 4 times about getting this sorted but keep getting fobbed off like..contact the oven manufacturer being told to call the correct person my oven worked perfectly well before you arrived very disappointing experience paid over 4k was going to have the rest of my walls covered in your product but this has definitely put me off you as a company your customer service is absolutely dreadful

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Made an enquiry about new counter tops…

Made an enquiry about new counter tops after seeing adverts all over social media and wanted an easy solution rather than ripping out the existing ones. The service was excellent from start to finish. More money than I had anticipated but well worth it because the end result is perfect.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

This company care

This company care. Each step from ordering, delivery then fitting you knew because they kept you updated. Always someone on a phone to answer questions.
Date & time when my tops were too be fitted was negotiable. Local fitters with lots of experience did a superb job, the waste collection went smoothly too. So happy with the results

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Honestly cannot believe it is the same…

Honestly cannot believe it is the same kitchen! Zee was brilliant from the first appointment, worked around our school run and even got the kids involved with colours and styles. Price was great and the interest free option was a bonus and the whole installation was done in a day. Absolutely love the end result. Would definitely recommend!!!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

New Kitchen Makeover…

I’ve just had new doors and worktops fitted by this company.From start to finish everything went great ,the fitters Ryan and Darren did a great job and would highly recommend them.The quality of of both the worktops and doors are excellent

13 August 2026
Unprompted review
Rated 4 out of 5 stars

My experience

Time from first contact to initial visit, 5 stars. Time from initial visit to survey, 5 stars. Time from survey to installation, 3 stars (no progress communications), pre-installation contact, 5 stars. Delivery of items, 5 stars. Installation, 5 stars. Clean up at end of installation 2 stars (finding unused screws everywhere, vacuumed floor but not other surfaces so dust everywhere). Post installation pick up of waste, 5 stars.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Joes doors great service.

Everything went well from ordering to fitting. Everyone was very helpful and delivery and fitting went to schedule. Luke, the fitter, was fantastic and completed in a day and half.

17 August 2026
Unprompted review

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