JJ Roofing Supplies Reviews 3,754

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from finding specific products to prompt deliveries. Consumers also appreciate the company's ability to fulfill small orders, which is often difficult to find elsewhere. However, some customers experienced issues with delivery times, with orders arriving later than initially promised or expected. A few other people also felt that products occasionally arrived damaged or with missing parts, leading to delays and additional inconvenience.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and fast delivery, with many... See more

Product

Users describe ambiguous interactions with product. While some customers praise the good value, quality, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, knowledge, and... See more

Order

Consumers have mixed experiences with the ordering process. Many found it easy to order, appreciated the... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent and... See more

Based on these reviews

Rated 4 out of 5 stars

Items were as ordered, well packaged, no major damage and delivery was very prompt. The delivery driver was very helpful and took away the packaging. One of the tiles had a minor manufacturing blemish... See more

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Rated 5 out of 5 stars

I had a great experience with JJ Roofing. I was looking for Marley plain tiles, which were very hard to find elsewhere. Sabir was incredibly helpful; he went above and beyond to track down exactly wha... See more

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Rated 5 out of 5 stars

Excellent telephone help from very experienced staff. Ordered 170mm pepperpots - great price on line. Very prompt delivery by a courteous helpful driver. Best company I've dealt with in a long time &... See more

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Rated 5 out of 5 stars

Great service provided. I actually ordered the wrong width of coping stone by mistake. Contacted straight away after I had realised and JJ halted the ordered amended with no problem what's so ever... See more

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Rated 5 out of 5 stars

Reached out via chat regarding a Fakro window flashing kit, Jamie French was the advisor who was in constant contact with updates and provided the best advise. Finally managed to get the correct part... See more

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Rated 5 out of 5 stars

I ordered 12 roof tiles, which i could not find anywhere else, only full pallets. This company offers small orders which is great. The postage for such a small parcel is in my opinion too much, £49 bu... See more

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Rated 5 out of 5 stars

Contacted JJ after an unpleasant experience with competing supplier. Was dealt with by Zakari (Zak). He kept me updated, sorted the materials, got me a quote (12% cheaper than competitor) and he offer... See more

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Rated 1 out of 5 stars

Don’t waste your time. Delivery should have been two or three working days, but instead we waited over 2 1/2 weeks just to be told that our window was damaged in transit not once but twice, and i... See more

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Rated 5 out of 5 stars

Fantastic service as always from the people at JJ Roofing Supplies! Received updates every step of the way, site is easy to navigate and there customer support is second to none.

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Rated 5 out of 5 stars

Nice Flue Vent cap, good price and well made. Had a slight mix up with delivery however called customer service and spoke with Helen who was very polite and friendly. Helen quickly understood the deli... See more

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Rated 3 out of 5 stars

Ordered goods, got an email order will be processed in 2 weeks when shipping stated 3 days on website? goods turned up in 3 odd days which was great but bit of an inconvenience as I planned jo... See more

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Rated 5 out of 5 stars

I highly recommend JJ Roofing Supplies. Excellent customer service. Not only do they let you order small quantities of tiles, which I couldn’t find anywhere else, but I also made a mistake on the quan... See more

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Rated 5 out of 5 stars

Jamie at JJ Roofing has been incredible from the first moment I spoke with him. He could not have done more to help and make me feel valued. A very polite and considerate guy who was incredibly patien... See more

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Rated 1 out of 5 stars

Website said 1-2 working days delivery and still have not received item. Paid £50 delivery too. Not impressed by the service. Not one email to update me since confirmation email. Only email I received... See more

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Rated 2 out of 5 stars

One of my roof windows was missing crucial fixing brackets and the handle. Currently seven days since I made JJ Roofing Supplies aware of this and I still haven’t received the missing parts despite ma... See more

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Rated 5 out of 5 stars

JJ Roofing has always been very good however it was an absolute pleasure dealing Helen Walsh. Shes swicthed in, calls you back as promised and handled my order without any hassle to me. Highly recomme... See more

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Rated 5 out of 5 stars

Really helpful company. Phoned me to query an item my online order. Everything delivered without an issue despite including 3m lengths of glassfibre valley liners. I will order again from JJ Roofing

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Rated 1 out of 5 stars

Awful customer service. One of the item boxes arrived damaged and taped, and parts were missing. I contacted customer service and was told that replacement parts would be arranged. After months and se... See more

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Rated 5 out of 5 stars

This company are brilliant, they sorted me right out massive shout out to Jake at the Sidcup branch, he’s customer service was impeccable. Would definitely go out my way to suggest these to everyone.... See more

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Rated 5 out of 5 stars

Excellent service. Extremely helpful when ordering as I wasn’t sure about the size of blind . Can’t fault JJ roofing supplies, will certainly use them again in the future.

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Rated 5 out of 5 stars

I had an amazing experience at JJ Roofing Supplies! From the moment Carlotta took my order to the whole process of ordering she was friendly, helpful and simply top class with helping customers. Carlo... See more

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Rated 5 out of 5 stars

Excellent service provided and only company who stocked the size we were after. Quick delivery and the chimney hats fit perfectly and look great. A huge thank you to the Sidcup and Cricklewood branche... See more

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Rated 2 out of 5 stars

Delivery of your velux roof lite said 2 to 4 working days est. before I put my order in . Once ordered I get an email saying 10 working days at the earliest. NOT A VERY GOOD ESTIMATE!!!!!! To me th... See more

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Rated 5 out of 5 stars

I recently bought roofing tiles and ridges from JJ Roofing and had a great experience. Jamie was extremely helpful throughout the process — knowledgeable, friendly, and made sure I got exactly what I... See more

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Rated 5 out of 5 stars

Jamie was friendly and really helpful, assisting me with recommendations while I placed my order. This was really useful, as the company do not hold every item, so some things, he arranged to delive... See more

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Rated 5 out of 5 stars

We have been working with JJ Roofing for many years now and they always provide an excellent reliable service. Sabir is very helpful, knowledgeable, and quick to respond. Would definitely recommend!... See more

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Rated 5 out of 5 stars

Easy to order had tiles I needed Had to email with inquiry but received reply quickly. Delivery company efficient with a pleasant helpful driver. Would use again On the whole great service

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Rated 5 out of 5 stars

I phoned for info and they were extremely helpful I ordered and delivery was quick and efficient, my fault I needed to reorder did it online and just as simple.quality product and the helpful install... See more

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Rated 1 out of 5 stars

We ordered a Velux rooflight through Sterlingbuild on Tues 3rd June (now merged with JJ Roofing Supplies). We were told the order would arrive on Mon 16th June so had contractors and family in a... See more

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Rated 5 out of 5 stars

Absolutely fantastic customer service from my first call through to completed sales. Jamie Fenech is a credit to the company and made the enquiry and subsequent purchase a pleasure. Thanks very much.

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Rated 5 out of 5 stars

Well I’m not a roofer, just an ordinary guy who needed to replace some roof tiles. I came across this supplier and was already impressed with the reviews so I places my order. I received a phon... See more

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Rated 5 out of 5 stars

Great customer service from Helen Walsh. She was efficient and proactive and ensured project was back on track with quick turn around. thanks!

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Rated 5 out of 5 stars

Start to finish Helen was absolutely brilliant and extremely helpful. The effort that she put in was hugely appreciated and made it he process so easy. Will definitely return.

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Rated 5 out of 5 stars

Rooflight ordered but was damaged in transit by courier. Replacement received 2 days later. Can't ask for much more service wise.

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Rated 3 out of 5 stars

I ordered some Corolux plastic sheeting from JJ Roofing Supplies. They were a competitive price and they promised a 3-5 day delivery service. That was on the 7th November. I had planned to use the p... See more

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Rated 4 out of 5 stars

The company was very helpful and the roof tiles arrived on the agreed date. Unfortunately, a large proportion of a relatively small order were damaged in transit, so I refused to accept the delivery.... See more

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Rated 1 out of 5 stars

After spending hours researching the product I needed, I decided to place my order with JJ Roofing. The process was straightforward, and I was patiently waiting for delivery. However, a few days later... See more

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Rated 5 out of 5 stars

Great experience. Have used JJ roofing a number of times now and they have always been efficient and helpful. Dean - Kooka Develoments Ltd.

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Rated 5 out of 5 stars

Fabulous service from Helen, she went extra extra mile to make sure I am happy with the order. The company clearly very much cares about the customers.

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Rated 1 out of 5 stars

Ordered items for a chimney. Never were delivered in the time frame stated. I had scaffolding up and needed it and was told I would receive the order on time. Paid via bank transfer. It t... See more

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Rated 1 out of 5 stars

Wrong information about delivery time and the availability of the products.They promise that have all products in stock at every local branch and will be delivered in 3 to 5 days, but hack.. I've call... See more

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Rated 5 out of 5 stars

An extremely positive experience with Juan and Janelle. Great communication and the boys did a fantastic job. They painted and reroofed the house and presented us with an excellent completed task. Wo... See more

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Rated 5 out of 5 stars

Great friendly customer service, prompt replies and quick delivery. There was a delay but that was a courier issue not JJ roofing and Dale was extremely helpful throughout to get the delivery sorted,

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Rated 4 out of 5 stars

Online finding and ordering what I wanted was easy and straight forward. Delivery was on time and delivery driver was very helpful. I consider I received good value for the goods I purchased and will... See more

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Rated 5 out of 5 stars

Always good on price and delivery is always on point. Great company to deal with and always seem to have the bits that many other suppliers don't. Highly recommend!

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Rated 4 out of 5 stars

I found the site easy to make a purchase with great communication afterwards when I have had to contact to chase my delivery. I placed my order on 1 October but iam yet to receive the goods (currentl... See more

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Rated 5 out of 5 stars

I had a fantastic experience dealing with Helen Walsh at JJ Roofing Supplies. She was incredibly helpful, responsive, and professional throughout, especially when resolving an issue with a damaged roo... See more

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Rated 5 out of 5 stars

Was all so easy. Really good with communication. Gave me a time slot and it actually arrived within that time. Would definitely recommend them.

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Rated 5 out of 5 stars

They are very knowledgeable with their products, suggestions and advise. Their approach is not to sell something but helping with to chose the right product

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Rated 3 out of 5 stars

No response to the message I sent after making a purchase and no notification of dispatch, which would have been helpful. That said we’re happy with our purchase.

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Rated 1 out of 5 stars

Ordered 2 vents. They only sent 1 because 1 was damaged. So I had to order another 1 from roofing superstore and pay for delivery again. So I had to pay 2 delivery charges for what should of been 1 or... See more

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Rated 5 out of 5 stars

I’ve been using JJ Roofing Supplies for our projects and have always received excellent service. Sabir was extremely helpful, knowledgeable, and quick to respond throughout. Everything was handled smo... See more

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Rated 5 out of 5 stars

Was looking for Felt shingles and they had some on offer which worked out cheaper than anywhere else, easy ordering process and delivered as expected.

Company replied


Company details

  1. Roofing Supply Store
  2. Building Materials Store

About JJ Roofing Supplies

Written by the company

Welcome to JJ Roofing Supplies TrustPilot page. Here you will find review from customers who have purchase from jjroofingsupplies.co.uk.

We have specialised in Roofing Supplies for over 27 years. Buy online, call 0333 700 11 11 or email sales@jjroofing.co.uk and speak to one of our experts today.

Our goal is to supply all of our customers, large and small, with reliability and security in their living spaces.

We do this by offering quality products made from the highest quality materials at outstanding value for money.

As one of the leading suppliers of quality roofing supplies, we have built our company and reputation on trust: We use trusted suppliers from all around the world. Our customers trust us to provide the highest quality products at the lowest prices. We trust our employees who have the knowledge, understanding and expertise to help & support you where necessary.

So put your trust in JJ Roofing Supplies...
IF IT’S ON THE ROOF, WE STOCK IT.

JJ Roofing Supplies. If It's On The Roof We Stock It!

Written by the company

Huge range of stocked products
We have thousands of roofing materials stocked and have everything you need for your roof including roof windows, tiles, slates, lead flashing, timber, guttering and more.
Fast Nationwide UK Delivery
We offer next day delivery nationwide delivery. FREE DELIVERY on Roof Windows and Accessories on orders over £50 (Exclusions apply). For more information visit: https://www.jjroofingsupplies.co.uk/delivery/
100% Safe and Secure
JJ Roofing Supplies is registered and assured with SagePay and uses a secured SSL payment system.
Customer Care and Support
We are dedicated to providing the highest standards of care during and after your purchase. Whatever the issue or question - we aim to assist clearly and promptly. To speak to a customer service assistant please call 0333 7000 11 11.

Fast free nationwide delivery

Fast free deliveries for orders over £50*

There are no shipping costs and you will receive your items within 5 days of placing your order on stocked items. For more information please visit: https://www.jjroofingsupplies.co.uk/delivery

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Redland double roman

Fast efficient delivery service. Good value and good to get a specific number of tiles instead of full pallet.

12 March 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Andrew,

Thank you for your 5-Stars!

We are delighted to hear your feedback, and look forward to serving you again soon.

JJRS

Rated 5 out of 5 stars

Fantastic service as always from the…

Fantastic service as always from the people at JJ Roofing Supplies! Received updates every step of the way, site is easy to navigate and there customer support is second to none.

10 March 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Mr Ray Johnson,

We are delighted to hear your feedback, and look forward to serving you again.

JJRS

Rated 5 out of 5 stars

Simple to order

Simple to order, collection was quick, no problems

4 March 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Charles,

Thank you for your review.

We're pleased to hear your feedback, and look forward to serving you again.

JJRS

Rated 1 out of 5 stars

quoted delivery 3-5 working days.

quoted delivery 3-5 working days.
10 days later still not here.
First and last time with this supplier

9 March 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Customer,

Thank you for your feedback.

We are sorry that your experience has not met expectations. Upon review of your order, we can confirm that you were proactively contacted by our team regarding a stock delay and provided with the option to cancel or proceed with the revised timeline. You confirmed that you were happy to continue with the order under these terms.

We can also confirm that your parcel was scanned at your local delivery depot this morning and is scheduled for delivery today, in line with the updated timeframe communicated.

Should you require any further clarification, please do not hesitate to respond to our latest correspondence.

Kind regards,
JJRS

Rated 4 out of 5 stars

Items were as ordered

Items were as ordered, well packaged, no major damage and delivery was very prompt. The delivery driver was very helpful and took away the packaging. One of the tiles had a minor manufacturing blemish and some had very minor chips on their edges, although superficial in nature and wont affect their appearance once installed. Great service

7 March 2026
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Reply from JJ Roofing Supplies

Hi Andy,

Thank you for your review.

We're glad to see that we provided a great service, and look forward to serving you again.

JJRS

Rated 1 out of 5 stars

Many items being received damaged

Many items being received damaged. JJ Roofing refused to replace and to refund delivery costs.

5 March 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Luca,

We’re sorry to hear that your order did not arrive in the condition expected. We take product quality very seriously, and we regret any inconvenience caused.

As per our terms and conditions, we issued a full refund for all items reported as damaged. In addition, as a gesture of goodwill, we also provided a partial refund of your delivery charge. While we do not typically refund delivery costs in the case of partial damage to products, we made this exception to reflect our dedication to customer satisfaction.

We always aim to handle concerns fairly and in line with our policies, and we’re disappointed that you feel this was not resolved satisfactorily.

We have contacted you directly via email today, to discuss further.

JJRS

Rated 5 out of 5 stars

It was great because of the supportive

It was great because of the supportive, friendly, approachable and willing to help. The company does well in maintaining clear communication and professionalism.

27 February 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear James,

Thank you for your 5-Stars!

We are overjoyed to hear your feedback, and look forward to serving you again.

JJRS

Rated 3 out of 5 stars

No response to the message I sent after…

No response to the message I sent after making a purchase and no notification of dispatch, which would have been helpful. That said we’re happy with our purchase.

4 March 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Mr P Jay

Thank you for your feedback, we’re pleased to hear you’re happy with your purchase.

We’re currently looking into the communication relating to your order so we can better understand what happened with the message and dispatch updates. As the item was delivered directly from our supplier, we’ll review the information available and will also contact you directly to discuss this further.

We appreciate you bringing this to our attention and are always keen to improve the experience for our customers.

JJRS

Rated 5 out of 5 stars

I had a great experience with JJ…

I had a great experience with JJ Roofing. I was looking for Marley plain tiles, which were very hard to find elsewhere. Sabir was incredibly helpful; he went above and beyond to track down exactly what I needed and kept me updated throughout the process. It is clear that the company invests in high-quality training for their staff. I highly recommend them for their excellent customer service.

16 February 2026
Unprompted review
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Reza,

Thank you for your 5-Stars!

We're delighted to hear how Sabir supported you throughout the process and we look forward to serving you again soon.

JJRS

Rated 5 out of 5 stars

Great communication and great helpful…

Great communication and great helpful staff

15 February 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Customer,

Thank you for the 5-Stars!

We're delighted to hear you have been pleased with our service, and look forward to serving you again soon.

Rated 5 out of 5 stars

Excellent service and great price

Excellent service and great price

9 February 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Deborah,

Thank you for your 5-Stars!

We're delighted to hear you are pleased with our service and look forward to serving you again.

JJRS

Rated 5 out of 5 stars

Sabir was great

Sabir was great. Followed through. Kept me up to speed. Excellent. I can’t fault him. Just wish he could help me get my other blinds down and my new ones up now lol. I can’t for the life of me figure out how to get my others off.

8 January 2026
Unprompted review
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Angela,

Thank you for your 5-Stars!

We're delighted to hear your feedback.
I've sent you an email with advice on removing your blinds, please don't hesitate to get in touch for any further query!

JJRS

Rated 5 out of 5 stars

Top Class service from start to finish

Top Class service from start to finish. It is always hard to deal with company's over the phone when they are hundreds of miles away from you. Jamie was a top class sales man.

12 January 2026
Unprompted review
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Keith,

Thank you for your review!

We're very pleased to hear you had a great experience with us, and we look forward to serving you again soon.

JJRS

Rated 5 out of 5 stars

Great company

Easy to order had tiles I needed
Had to email with inquiry but received reply quickly.
Delivery company efficient with a pleasant helpful driver.
Would use again
On the whole great service

30 January 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear AB,

Thank you for your 5-Stars!

We greatly appreciate your feedback, and look forward to serving you again soon.

JJ Roofing Supplies

Rated 5 out of 5 stars

Excellent company

Excellent company, with great products at a good price, my only gripe is the delivery cost.

30 January 2026
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Michelle,

Thank you for the 5-Star review - we're glad you had a great experience with us!

We appreciate the feedback on the delivery costs, we're working with our delivery partners with the aim of keeping prices as fair and competitive as possible.

Rated 5 out of 5 stars

Great service,Helen Walsh kept me…

Great service,Helen Walsh kept me updated on delivery all way through

2 February 2026
Unprompted review
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Charles,

Thank you for your review

We're delighted to hear that you had a great experience, and look forward to serving you again in future!

Rated 5 out of 5 stars

Helen Walsh was very helpful

Helen Walsh was very helpful, rectified the issue very quickly resulting in no hold ups on site

14 January 2026
Unprompted review
JJ Roofing Supplies logo

Reply from JJ Roofing Supplies

Dear Robert,

Thank you for your review! We're very pleased Helen rectified the issue, avoiding any delays to your project. We look forward to serving you again in future.

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