First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... See more
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Review summary
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the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
Company replied
I have smoked a fine cigar in wonderful surroundings overlooking St James Street in St James's on many occasion. Even though I have had to give up my club in St James's, I will still from time to time... See more
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Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine... See more
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Company details
About James J. Fox Cigars
Written by the company
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usContact info
19 St. James's Street, SW1A 1ES, London, United Kingdom
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4.8
Excellent
593 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from James J. Fox Cigars
Dear None None,
Thank you for taking the time to review us here at James J. Fox.
What more could you ask for! We appreciate your positive review and look forward to welcoming you back again very soon.
Kind regards,
Keira
Item was not delivered for many days…
Item was not delivered for many days beyond a reasonable time frame. Royal Mail failed to deliver and provided almost no coherent communications about the matter. Exceptionally poor considering the brand and the price of the item in question. I am extremely disappointed albeit I concede much of this may be the fault of the post office.
29 August 2025
Reply from James J. Fox Cigars
Dear Customer,
Thank you for taking the time to review us here at James J. Fox.
We are sorry it took a while for your order to be delivered, however it does seem as though this was due to there being no answer at the address.
You had ordered late in the evening on Friday 29/08 and we shipped as soon as feasibly possible given that we don't ship on a weekend. It then seems as though Royal mail attempted to deliver twice but there was no answer, before recieving a redelivery request from the recipient.
Items of this nature, due to their value, do need someone to sign for them, hence why Royal Mail didn't post it through the letter box.
We apologise that you had been disappointed in this instance.
Kind regards,
Keira
Easy to navigate & response is quick.
11 August 2025
Reply from James J. Fox Cigars
Dear William Keele,
Thank you for taking the time to review us here at James J. Fox.
We are very grateful for your positive words, we're proud of our speed of service and accessibility of the site, thank you.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Christine Price,
Thank you for taking the time to review us here at James J. Fox.
What fantastic feedback, thank you! We are very proud of our fine quality, speed of service and secure packaging, ensuring cigars arrive at their freshest ready for enjoyment. We appreciate your positive words.
Kind regards,
Keira
Always give me excellent service,highly…
Always give me excellent service,highly recommend.
25 August 2025
Reply from James J. Fox Cigars
Dear Reg32,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your positive review, and look forward to welcoming you again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Steve,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your positive feedback and are very grateful for your review, thank you.
Kind regards,
Keira
Great place for cigars.
Excellent customer service. Very welcoming and friendly staff. Vast array of cigars too. Spoilt for choice.
Looking forward to my next visit.
24 August 2025
Reply from James J. Fox Cigars
Dear R. Adepegba,
Thank you for taking the time to review us here at James J. Fox.
We will pass your positive review on to the team in the store who will undoubtedly be delighted to read your kind words.
Do visit us again very soon.
Kind regards,
Keira
Cigar received damaged
Cigar received damaged! Would recommend delivering in a cigar tube.
23 August 2025
Reply from James J. Fox Cigars
Dear Will,
Thank you for taking the time to review us here at James J. Fox.
We sincerely apologise for having disappointed you on this occasion.
Normally our cigars are packaged very carefully to avoid damage in transit, unfortunately it looks as though this time we may have fallen short.
However we have now replaced your cigar, and trust that it was received in good condition and thoroughly enjoyed.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Chris Todd,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your glowing review, thank you for your feedback.
Kind regards,
Keira
Reply from James J. Fox Cigars
亲爱的杨佩劲，
感谢您抽时间在詹姆斯·J·福克斯这里对我们进行评估。
我们很抱歉您在通过电子邮件获得答复时仍然感到困惑。正如我们在3月12日提到的， 如果有帮助，欢迎您用普通话给我们发邮件。我们每天与来自中国的客户沟通，通常没有很多问题。我们真心希望能够帮助您。我们会单独发送电子邮件给您，看看我们如何能帮助您。诚挚的问候，凯拉
The best cigar shopping website I can find so far.
This is by far the most professional and responsive online cigar shop I have encountered. All inquiries regarding products and logistics receive prompt replies, and the shipping is also extremely timely.
19 August 2025
Reply from James J. Fox Cigars
Dear Yufei Jing,
Thank you for taking the time to review us here at James J. Fox.
We are delighted to receive positive feedback from you, and are glad that we meet your expectations for quality and service. Thank you for choosing us as your preferred cigar retailer, we look forward to welcoming you back again very soon.
Kind regards,
Keira
My selection of Cuban Cubans cigars…
My selection of Cuban Cubans cigars went down really well with my friends circle - I would certainly buy again.
11 August 2025
Reply from James J. Fox Cigars
Dear Jay + Karia,
Thank you for taking the time to review us here at James J. Fox.
We are pleased to read that you and your friends enjoyed our cigars, and do hope you'll take the opportunity to visit us again for more of the same.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Hisham Mahmoud,
Thank you for taking the time to review us here at James J. Fox.
We're delighted to read that you are happy with the speed and quality of our service, of which we are very proud.
We look forward to welcoming you back very soon.
Kind regards,
Keira
All very friendly and efficient
All very friendly and efficient, and of course a great product, thank you.
14 August 2025
Reply from James J. Fox Cigars
Dear Alex,
Thank you for taking the time to review us here at James J. Fox.
We very much appreciate your five star feedback. We pride ourselves on delivering best in class service, fast delivery and high quality cigars.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Iain,
Thank you for taking the time to review us here at James J. Fox.
We're very grateful for your positive feedback, and look forward to welcoming you back again very soon.
Kind regards,
Keira
Excellent service
Excellent service, quick turnaround and the best cigars in the best condition
8 August 2025
Reply from James J. Fox Cigars
Dear Mr Bell,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your glowing review of our service, delivery times and the quality of our cigars. Thank you once again.
Kind regards,
Keira
Cigars sadly still not arrived which is…
Cigars sadly still not arrived which is not as I expected when spending so much money with the business
2 August 2025
Reply from James J. Fox Cigars
Dear Zoe Smith,
Thank you for taking the time to review us here at James J. Fox.
We are very sorry for the delay in your order being delivered, however Royal Mail did try to deliver the day after we shipped it, but there was no one available at the address to receive it.
We have forwarded you the links to arrange redelivery at your earliest convenience.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Customer,
Thank you for taking the time to review us here at James J. Fox.
We are delighted to read you are happy with our service and look forward to welcoming you back again very soon.
Kind regards,
Keira
Great cigars and service
Friendly, knowledgable and helpful service. Good selection of cigars and accessories to choose from. Highly recommended.
26 July 2025
Reply from James J. Fox Cigars
Dear Framps,
Thank you for taking the time to review us here at James J. Fox.
We are incredibly proud of our customer service here at James J. Fox, so it's great to receive positive feedback. We appreciate your kind words.
Kind regards,
Keira
The box of Montecristo Edmundo cigars…
The box of Montecristo Edmundo cigars which arrived this week were very dry.
After spending nearly a thousand pounds its very disapointing to receive cigars in such a poor quality condition.
26 July 2025
Reply from James J. Fox Cigars
Dear Gareth Jones,
Thank you for taking the time to review us here at James J. Fox.
It is with our sincerest apologies that you are unhappy with your purchase. I have contacted you directly to hopefully come to a resolution for you.
Kind regards,
Keira
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