Used them in order some food from my local Indian place. They were on time although the bag in my curry was slightly torn when I opened it. Perhaps the driver was going a bit too fast. Will still use... See more
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I have never, EVER, *EVER*, **EVER** experienced more incompetence than when I have dealt with these cowboys. They are absolutely useless, from the technology to the service. The only positives that... See more
So Jinn have now resorted to giving their own positive reviews, maybe if you paid your drivers a fair wage then your service would improve. Carlos silva works for you guys and it is against trust... See more
Very bad customer service!!! I have been a driver with them since June '17 over four months and they wouldn't tell me where their head office is or give me support when needed. The amount of mone... See more
2.4
Poor
30 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Julien Hoppe is the worst customer …
Julien Hoppe is the worst customer service person ever.
I ordered food that was not delivered and when i asked for the food or the money back she said, that i couldn't get my money back because i did not confirm a door number although am staying in a hotel and the concierge could easily tell the driver. Jinn is the worst restaurant i have had many instances where the driver either forget the food or shows up late or they cancel.
9 June 2017
Unprompted review
App is rubbish and food is always late
App doesnt let me enter the correct address. Leads to driver always calling and asking where it is. Always late. Do not recommend.
20 May 2017
Unprompted review
Cancelled order with unconvincing excuse
Cancelled order after it had been confirmed and the delivery driver had arrived at the restaurant because allegedly 'the restaurant did not have the food'; restaurant denied all knowledge of Jinnapp (despite being on the website). Customer service entirely unconvincing and slow.
29 April 2017
Unprompted review
Don't use
If you order from this app beware. Your order will be wrong and you will be waiting over an hour. Customer service non existent.
25 April 2017
Unprompted review
Highly recommended delivery service!
Jinn is a fantastic company! I use them regularly for takeaway delivery and have always found them to be fast and efficient.
Their prices are quite low too (I think KFC may even be free for delivery?) and delivery drivers are always friendly.
Customer services are extremely quick to respond to emails as well!
16 April 2017
Unprompted review
Worst service ever tried in London
ref job: 4EHTVF
I am deeply ashonished, thats the first time I am using Jinn and surely the last one.
-App has plenty bugs
-no possible to cancel an order
-wrote to the driver he wasn't even bother to answer
-receive cold food and all wet( I know its raining but i don't care. doesn't happed with Deliveroo
-1 hour waiting (considering pick at a McDonal so no preparing waste of time)
- after 1 hour delay and a text( not replied ) to the driver not even a smile.
- no telephon number to get in touch with you
come on guys and blame on me I have also paid a surcharge for using you and so silly that I ve included tips for the driver.
for all the above I will strongly NOT recommend Jinn to anyone from my circle.
You should quickly get your things back on track and comply with at least a minimum of after sales or customer service.
really bad experience that I don't want to experience anymore nor otherfriends on mine.
25 February 2017
Unprompted review
Brill!!
They literally deliver anything you want. Usually at a price but because it's Black Friday all deliveries are free!!!
27 November 2015
Unprompted review
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