Jinnapp Reviews 

Used them in order some food from my local Indian place. They were on time although the bag in my curry was slightly torn when I opened it. Perhaps the driver was going a bit too fast. Will still use them again.

2hours and a half it took to delivery my food yesterday from a place that is about 10/15 minutes away, the delivery driver came all the way from NORTH london (Holloway) and i live in west London. There is no way to cancel your order after it being confirmed as the customer service team is rubbish and does not reply to your messages and if they do it will be a couple days or even weeks after!!! I only use this app to order KFC as the other food apps didn't have it in my area but now JUSTEAT are delivering it to my area so i will no longer be using this app!! SHUT IT DOWN!

I don't know if this is a social experiment or just a really unfunny joke. Considering Henchman app, who have a similar business app, bought this and did nothing to improve it.. I would assume they just bought it to push users to their app. Which is both a scummy and shoddy manoeuvre. $19 million and this is what they made.. wow

Do not use, avoid at all costs. Received the wrong order... which was not a problem. The problem was customer service, horrible service it takes hours on end to get a reply when they've seen the message but refuse to reply, eventually a day later I get an email saying a senior customer service agent will contact me in 24 hours.. STILL WAITING...... AVOID AVOID AVOID

Worst place ever .
Don’t use this app it’s a scam

I didn't know this company had ceased last year and ordered food a few days ago. The app is still running, so not sure who is running it now, however they overcharged me on the order and now are not responding to emails. There's probably no one running the emails now. Absolute thieves.

I have never, EVER, *EVER*, **EVER** experienced more incompetence than when I have dealt with these cowboys. They are absolutely useless, from the technology to the service. The only positives that I can identify are that their two customer service people, 'Ivana' and 'Julien' are fantastic but are fighting a losing battle. Also their drivers seem to know how to ride their bikes. Apart from this, NOTHING. ELSE. WORKS.

They're a delivery company who can't deliver! Is there anything more pathetic?

After cancelling order online, they simply took my money and delivered the food 2h later. They refuse to refund and simply stopped replying to my msgs. I'm horrified, dont work with these guys!

Very bad customer service!!!
I have been a driver with them since June '17 over four months and they wouldn't tell me where their head office is or give me support when needed.

The amount of money they are generating you would assume they would keep their existing customers, and workers happy by having a good customer service. Not friendly or helpful. Cowboys!

They take ur money when u buy food I bought 29pound Oder they Charged that then they they feel to take a extra of £25.95 and £23.55 and 26.76
And didn't refund my bank has blocked them from taking more

You won't get any help when get your order wrong. No contact available, possible you need to email them and hopefully get a reply next day. Hopeless concept.

do not use these people. they take your money and then say delivery is in 45 mins and don't deliver. Takes up to 10 days to get a refund. No number available to call and complain to either. Will never use them again. I was warned not to use them. terrible service

Not enough drivers
Cannot cancel order
Food arrives late and cold
No telephone number to contact for support
This company will go bust :) I promise

So Jinn have now resorted to giving their own positive reviews, maybe if you paid your drivers a fair wage then your service would improve.

Carlos silva works for you guys and it is against trust pilots terms for him or any of your employees to leave reviews.

I have reported this matter

I have used JinnApp when it was relatively unknown and all was good, orders delivered fast from places u can't get with the "ordinary" apps , all peachy and rosy.

Now for the second consecutive time that the order estimation time of arrival was bogus and my order never arrived more than an hour after placing it. I.e. Ordered 6:15pm (estimated to arrive within 25minutes - was like that for over an hour on the app). Then at 7pm their customer services responded to my query saying that it will only be assigned in 15-20 mins time "because there's a surge in demand"...
Why then estimate optimistically for the first place when no driver was even allocated ? Why not give me the choice if I want my dinner around 8pm or maybe to make other plans?

Terrible customer awareness - they would not get a third chance from me !

Its good to have a delivery company with such a huge selection of shops, and its not just food! I sometime can't sleep in the evening, and I live in a residential area with not many shops about. So Jinn is able to save the day and deliver to me some midnight goodies from a store that isnt near by. Also, they run regular free promotions that I tend to take advantage of!

An incredible amount of options to choose from (Restaurants, Groceries, Clothing or even they brought me my football shoes once I have forgotten them at home, they just awesome, and if a problem arises they are very helpful on their Customer Service email! Love that app!

Stay away from this company. They don't read emails, don't answer phones. As a driver, I had less than half of the minimum UK wage.

Worst company I've came across! The way they treat staff is shocking too! Way underpaid!

Food almost cold and web site didn't accept code for first free delivery. Won't use again