Jimmy Choo Reviews 

I ordered a Jimmy choo hawaii black/crosta suedes shoes 2 weeks ago until now its still on processed.emailed,called costumer service.All they said was the other department blocked my Order and they will escalate this issue.what the F**** its been like 2 weeks...very frustrating and bad costumer service.ill never order on this brand again.

Just sent this to Jimmy Choo customer services:

hello,

after an extended wait for a bag I ordered and paid for 'next day' delivery (before 12pm on Thursday last week), it's just arrived - 4 days and 5 hours later.
The packaging looks like it's been stamped on by a mob of angry emus and imagine my delight when, I open the box to find the wrong item. Image attached.

Spectacularly bad show all round Jimmy Choo.
I'll package this up and return it (and I'll tidy up the c*ap packaging it arrived in) and I'd like a full refund asap - including the next day delivery charge that Abdel promised me would be requested last Friday.

terrible experience with your company....there won't be another.

Awful HAWAII Trainers! Very Poor Structure to inner heel causing Injury to foot!! I wore for less than an hour and they give me the largest heel Blister I’ve ever had of which 3 weeks on has Not healed yet!!!!
I Reported this to Customer Services straight after the incident with supplied pictures and Still Now after back and forth correspondence all they can offer me is the Repetitive Option exchange for the same trainer ( What’s the Point in that!!!) Or Alternative ( Yeah Right ££££ ! ) Not once in the back and forth correspondence have they even offered me the Refund option, oh yeah I Really want to exchange my trainers which will go to Florence, Pay More monies for an Alternative and if I Don’t the exchange pair won’t be dispatched !!!
It’s all about Making money, Not Accepting Responsibility or Onus for Poorly Designed trainers and Under No Circumstances acknowledging that the Customer is Right even if they supply evidence!!!
If Higher Management think that Replacing the trainers for the exact same designed item will Resolve the issue and I will have to wait up-to forever to Receive the same pair back they Must think I’m Crazy, just Look how long it takes for each correspondence back whilst emailing (3-5 days) that’s why I’m Not exchanging Rubbish for More Rubbish!!
So at the end of day I’ve Purchased £350 pair of fancy trainers of which were wore for 50 minutes and Now Reside forever in a cupboard gathering dust!!
I Will Never buy or Promote this Brand again!!!!!
As for Customer Service After Sales Experience if you have a Problem don’t waste your time!!!!!!!!!!!!

Bought a pair for my wife’s birthday but unbeknownst to me my wife had bought same shoes but half a size bigger also from JC. They would not return or exchange the ones I bought as they were outside the 14 day return period. Never again will I buy over priced shoes with that kind of customer service and neither will my wife.

Bought a pair of Romy flats in beige suede, only wore three or four times and each time, it was like Walking on the HELL!!! Poorly structured shoes. Yes they are nice to look at, but still they are shoes and shoes are supposed to provide comfortable walking experiences, not blisters and pain across the whole legs! DO BETTER, Jimmy Choo! You greedily charges over $400 for almost every pair of your shoes.

I bought 2 pairs of jimmy choo high heel sandals adorned on heel and shoe with gold studs. One pair in camel and one in white. They were $2000 in total. I am extremely disappointed that many studs on both shoes fell off. When I called customer service to buy just the studs they would not sell them to me! I had to find receipt, take pictures, send back both pairs and then MAYBE they would fix them which could take months. I think this is terrible service and would never recommend any of their studded or pearl shoes to anyone. Karen Fink

Bought some shoes via Flannels. Both manufacturer and retailer have a responsibility to the customer to rectify faulty goods. Jimmy Choo brushed the issues with my shoes back to Flannels, who in turn are doing exactly the same.
Given how much Jimmy Choo shoes are, i'd have expected some decent customer services. Obviously money doesnt buy class after all!

Customer service is BAD!!
Never buy glasses from JIMMYCHOO again.
I bought a $300 glass from SOSOLSTICE sunglasses STORE at PALO ALTO year and half ago. The screw was lose & fall off. I called and emailed the store and JIMMY CHOO CUSTOMERS SERVICE manny time asking them please sent me a screw. A tiny scew!! They won't do it. Because the receipt is faded. So I went to COSTCO glasses erea. They repair for me FREE. THANKS YOU COSTCO!!

I have bought multiple heels, trainers and bags from jimmy choo online. Each time they have been delivered on time with regular updates on the whereabouts of the delivery. I have returned twice to them, once a bag, and another was a pair of heels. Both times the returns process has been smooth. Refunded within a week and they even collect the item from you using a DPD driver. My jimmy choo wedding shoes box was suspiciously taken and “thrown away” by cleaners from my hotel room on the day of my wedding. We contacted jimmy choo, provided the order number and they sent me a new box, including dust bag and tissue paper free of charge and with no hesitation. Customer service is excellent. This is in the UK.

Really bad.

I have bought shoes from Jimmy Choo before. However, the online store is truly awful. I bought a pair of boots and a pair of shoes. They arrived and the shoes I loved but didn’t even try the boots on as I didn’t like the toe shape so returned them.
They didn’t give me my money back. I heard nothing for over 2 weeks. Then 2 weeks later I had them sent back to me. They said they showed signs of wear and I hadn’t even taken them out of the box to try on. So I contacted customer services who basically said they stood by their returns team and in future would take pictures but refused to take the boots back or give me a credit note or my money back.
Just beyond awful. It’s appalling customer relations.

Avoid at all cost!
Bought perfume Illicit and it brought my skin out in a red inflamed rash. Contacted the company to be passed about from pillar to post. For my hassle I was offered a discount voucher but because I live in Northern Ireland they can’t ship perfume to here. Everything else on the web site is extortionate and well above my price range even with the discount.

Stay clear!

AVOID JimmyChoo. The worst after-sales service I have ever had. I asked to find a solution for my silver bag, which I only used 9 months and nobody wanted to help me.

Bad CS service. I bought JC worldwide in HongKong/ Tokyo/ LA.
I’m a loyal customer. I bought bags, classic shoes, Pouch, Wallet, etc. in retail shops.
Only in LA outlet, They were packing a missing dust bag. The dust bag can fit only one shoe; it doesn’t fit a pair of Shoes. N I sent an email to US customer service( provided receipt n pic of my case ) requested to send me the other one dust bag they rejected me n insisted say one pair of shoes come with one dustbag only, and tell me should contact back to the outlet. I feel like it is kicking me like football.
So which mean your’s company dust bag suppose not for a pair of shoes????????
Overall. Backstage US customer service is suck. But worldwide retail shops n the LA outlet those staffs are friendly.

nowhere on my initial order confirmation email does it suggest I paid either tax or duty, so once again misleading. Aside from that, there was never any online record of my purchase, in my account section on the website, so nothing online to suggest an order let alone tax or duty. I see very clearly complimentary shipping and returns, which in fact is not the case. I paid $575 and should be receiving $575 refund as nowhere was I notified of either until I had received the goods with a printed invoice outlining approx $53 for “duties”, this was the first I was notified in writing that such a thing was even part of the $575 sale. To be frank, it’s misleading and something like this in Australia would be deemed unlawful. Aside from that the amount of time it took to receive the parcel almost left me outside the 14 day return policy anyway. It’s ridiculous I’m out of pocket for an item that doesn’t even fit.

The terms and conditions are not even listed on the same page as the delivery section, it’s at the checkout where I need to click and highlight a box acknowledging I’ve read it. I read about returns and refunds and terms/conditions prior to purchasing to ensure I would be refunded in full, and would never have taken the chance at purchasing if the company had of been more upfront about the potential for losing money. There was nothing to view on my account as I’ve already said, so I initially followed up via email to ensure the order was in fact placed, and then no indication of tax or duties until parcel was received with a printed invoice and by then it’s too late for me to cancel the order when I’ve already received merchandise. I went off the sizing chart on Jimmy Choo website, not other sizing charts online. I’m an 8.5 consistently with other shoes and yet my little toe is being cut into with standing still for a minute or two in the Misty120, not even walking, and I’m liable and out of pocket? Really poor business practice. Customer service reply apologising and stating they understand, but just words because clearly this company cares not care about misleading customers nor ensuring customer satisfaction. Be upfront and transparent on their site and on emails rather than unethical. I will not purchase another Jimmy Choo item again, and we all know what impact word of mouth has for a business. I will not be recommending anybody I know purchase Jimmy Choo that’s for certain. Cheap and nasty shoes with a high price tag and unethical practices can count me out as a repeat spender. I’ve always been reluctant to purchase online for this reason, and I will ensure I never do again. This experience has left me very unimpressed. 

I’ve arranged for DHL to collect and return as per website instructions, because they were straight forward and easy to follow, imagine that!

There is not any indication of taxes or duty on confirmation email of purchase.

The shopping cart on their website also has no indications of tax or duty as part of the subtotal and a shipping cost of $0.00 therefore how am I supposed to know that there was in fact a tax of duty charge for my order as per terms and conditions? 

No, your response is not acceptable. Jimmy Choo’s site and entire process regarding this is misleading so I do not appreciate or understand the replies in their customers email on behalf of Jimmy Choo as a business, outlining they understand. I wish I’d done a customer review prior to purchase it’s quite simple.

Furthermore, as there was no duty or tax on the order at the cart, I actually assumed the item I purchased was coming from a store in Australia, not being shipped from UK, so thought that tax and duties was not showing because it was irrelevant to my purchase.

It’s also very clear that one of the heels was a display as it has sweat marks internally from other feet upon receiving, prior to me trying on. But it’s like talking to a broken record. If there is one thing that annoys me about customer service it’s saying one thing and doing another, it’s like their customer service has a script that empathises with you, and then refers you to the terms and conditions. This company will not budge. Cut my losses and never shop with them again.

I don’t ever want to purchase online again. I didn’t know my size and purchased two of the same pair to be delivered to Australia, I returned one but I am charged the duties for both.... a pair of shoes that ordinarily costed $850 is now $964.... yet two pairs is $1700. Tax and duties are nonrefundable. I wish I knew this. I should have kept the second pair and sold it. So unfair. Their procedure makes no sense at all.

Very hesitent to purchase after reading the reviews here. However, I did purchase a bag through their online store which was on sale. The bag was sourced from their Madrid store and sent out on 10th August via DHL express. It arrived in the UK on 11th August. It was well packaged and looks great. Happy to say I've had a positive experience and would use their online store again.

Seriously? I have three pairs of JC sneakers and every pair had a fault within days of wear! Customer service is ok, very polite and helpful but the quality of shoes is just ... poor !

I received a pair of sunglasses as a gift and within 4 months the jewels on the sides had fallen off. The Short Hills Mall location had me running around to the third party vendor they use to sell the glasses. The glasses are now discontinued and nobody within the company wants to take ownership of this issue. I would NEVER purchase another thing from the Jimmy Choo store at Short Hills Mall. Terrible customer satisfaction.

The quality of the shoes went bellow standards and design of shoes as well. Might as well find similar pairs in Saturdays chinese market. And reading the reviews about customer service, it would take a lot to convince me to purchase again in future