Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more
Company replied
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
Company replied
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics Service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A little outdated
Since i am experienced on the computer, i figured this system out quite quickly.
But its a little clunky and outdated for 2025.
27 May 2025
Reply from Jetpak Group AB
Hi Vetle,
We appreciate your feedback and are glad you found the system easy to learn. We understand your point about it feeling a bit clunky and outdated. We're always working to improve our system.
Kind regards
Rasmus // Jetpak
Extra fee from airportsecurity.
Extra fee from airportsecurity.
And no additional information how to pack to avoid this
27 May 2025
Reply from Jetpak Group AB
Dear Carl Robert,
Thank you for your feedback.
Regardless of the contents or how the package is packed, all cargo must undergo security clearance, either through the standard method or an alternative method. This shipment triggered a Dark Alert, and based on that, it was selected for secondary screening / manual security clearance.
In short, a Dark Alert means that the package cannot be scanned using x-ray. In cases where there are issues with security clearance, such as a Dark Alert, additional control measures may and will be used. Special tools such as an endoscope camera and explosive detection equipment (Sniffer or ETD) will be used to clear the cargo.
Safety on passenger aircraft is extremely important, and such measures are implemented to prevent the transport of dangerous or unsecured goods. These rules apply to both Jetpak and you as a customer at all airports in Norway.
Frank / Jetpak
Excellent service, local rep. is a gem!
The crew operating on the ground is very efficient oand the local rep. is a gem. We prefer to order by phone locally - and the knowlegde to our needs is crucial for a swift responce and less adm. from our part.
26 May 2025
Reply from Jetpak Group AB
Hi Tone,
We're happy to hear that the team's efficiency and local support meet your needs. We appreciate you valuing the expertise our representatives offer when you order by phone. Thanks for your feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
The package arrived 20 hours later than…
The package arrived 20 hours later than agreed, no notification of the delay was received. And the costs werw not in line with expectations
25 May 2025
Reply from Jetpak Group AB
Hi Monica,
We sincerely apologize for the experience you had with our service. We have looked into the matter further and found that it was due to a communication error within our company. Unfortunately, human errors can sometimes occur, leading to an unfortunate situation like the one you experienced. I understand that you have already been in contact with my colleagues and that the matter has been resolved in a satisfactory way.
Best regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Tor,
We're glad you received your order quickly and before the estimated time. Thank you for your positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Delivery on time and great service!
23 May 2025
Reply from Jetpak Group AB
Hi Christian,
We appreciate your positive feedback and are glad you were happy with our service and on-time delivery. Thanks for choosing us.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Mattias,
We appreciate your trust in our services. Thank you for the positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Fast and good service
20 May 2025
Reply from Jetpak Group AB
Hi Özkan,
We appreciate your positive feedback and are glad you were satisfied. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Mattias,
We appreciate your feedback. We're happy to hear our team is easy to work with. Thanks for taking the time to share. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Fast delivery and fair price
19 May 2025
Reply from Jetpak Group AB
Hi Nina,
We're happy to hear that you had a positive experience. Thank you for your feedback!
Kind regards
Rasmus // Jetpak
Smooooth!!
19 May 2025
Reply from Jetpak Group AB
Hi Michel,
We're so glad to hear you had a positive experience with our delivery service. We strive to provide fast and reliable delivery, and we're happy to hear we met your expectations. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Mark,
Thank you for your kind words and for choosing our service. We are thrilled to hear that you have consistently had positive experiences with our deliveries. We strive to provide fast and reliable service to all our customers, and your feedback is greatly appreciated.
Kind regards
Rasmus // Jetpak
There's never any problems that cannot…
There's never any problems that cannot be solved with these guys. They go above and beyond anyone else.
16 May 2025
Reply from Jetpak Group AB
Hi Arctic Gourmet Cabin,
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent customer service and are happy to hear that we exceeded your expectations. We appreciate your kind words and will continue to work hard to provide the best possible service to our customers. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Very quick
I had barely hung up the phone before the delivery guy was standing next to me asking for the package.
15 May 2025
Reply from Jetpak Group AB
Hi Rasmus,
We appreciate you taking the time to share your experience. We're glad to hear that your delivery arrived promptly. We strive to provide efficient service and are happy to know that we met your expectations in this instance. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Excellent process
Excellent process
All the process was excellent, from talking to the customer agent when booking the shipment, to pickup by courier and then delivery on time.
I recommend using JetPak.
14 May 2025
Reply from Jetpak Group AB
Hi Lars,
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you had a smooth and efficient experience with our services, from booking to delivery. We strive to provide our customers with the best possible service, and your feedback is greatly appreciated. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Quick respond and excellent service,
Quick respond and excellent service,
Parts delivered across the land within 5 hours.
15 May 2025
Reply from Jetpak Group AB
Hi Jari,
Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you were impressed with our quick response times and efficient delivery service. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Fast and reliable.
14 May 2025
Reply from Jetpak Group AB
Hi Yonas,
We're so glad to hear you had a positive experience with our delivery service. We strive to provide fast and reliable delivery, and we're happy to hear we met your expectations. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Fast and on-time delivery
14 May 2025
Reply from Jetpak Group AB
Hi Aleksandra,
We're so glad to hear you had a positive experience with our delivery service. We strive to provide fast and reliable delivery, and we're happy to hear we met your expectations. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
It all worked according to plan.
13 May 2025
Reply from Jetpak Group AB
Hi Lars,
We're thrilled to hear that everything went as planned. We appreciate your positive feedback and are glad you had a smooth experience. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Nils-Erik,
Thank you for your positive feedback! We're delighted to hear that you were happy with our service and delivery speed. We strive to provide a positive experience for all our customers, and we're glad you found it to be so. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.