Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
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See what reviewers are saying
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more
Company replied
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
Company replied
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics Service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patrick did a great job
14 August 2025
Reply from Jetpak Group AB
Hi Johannes,
Thank you so much for taking the time to share this great review. We’re delighted to hear that our colleague Patrick was able to support you with your transportation needs. We truly appreciate you choosing Jetpak and look forward to assisting you again in the future.
Kind regards,
Rasmus // Jetpak
Broken cargo
The glass, which had been strapped to a pallet, broke in transit despite the item being very well packaged.
14 August 2025
Reply from Jetpak Group AB
Dear Marius,
Thank you for your feedback.
We are very sorry to hear that your shipment was damaged, even if it was well packed.
We understand how disappointing this is and truly regret the inconvenience caused.
Frank / Jetpak
Great delivery
12 August 2025
Reply from Jetpak Group AB
Hi Stein,
Thank you for taking the time to write such great review. We are very happy to hear that you found our delivery service great. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Extremely service minded
Extremely service minded, and helped me with everything over the phone. No waiting, precise delivery - even with a complex delivery address inside a hospital.
12 August 2025
Reply from Jetpak Group AB
Hi Gøril,
We're happy to hear that our service met your needs! We appreciate your feedback regarding the helpful assistance you received over the phone and the precise delivery, even with the complex hospital location. Thank you!
Kind regards
Rasmus // Jetpak
Jetpak took care of everything
Jetpak took care of everything, good service, good instruktion and perfekt delivery. Kommunikation was very good.
11 August 2025
Reply from Jetpak Group AB
Hi Anne,
We're happy to hear that you had such a positive experience with our service! It's great to know that you were pleased with our delivery and communication. Thank you for your feedback. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Excellent service all the way!
Excellent service all the way!
Easy to contact and get help at any stage.
Jetpak makes postal easy!
8 August 2025
Reply from Jetpak Group AB
Hi Petter,
We're happy to hear that you had such a positive experience! It's great to know our team was easy to contact and provided excellent support throughout the process. Thank you for your feedback. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Quick shipment abroad
Very helpful customer service during booking of shipment
Very attentive and solution oriented parcel pickup, individually adapted
8 August 2025
Reply from Jetpak Group AB
Hi Harald,
We're happy to hear that you found our customer service helpful during your booking. It's great to know that you experienced an attentive and solution-oriented parcel pickup that was individually adapted to your needs. Thank you for your positive feedback!
Kind regards
Rasmus // Jetpak
I am shocked what kind of horrible…
I am shocked what kind of horrible person works there. I called nr. 27273053 and a man whom answered the phone was so rude, unprofessional and he hung up on me in a middle of a conversation, without telling me when is my bike arriving. It should come today in between 16-18 oclock. And it didn’t that is why I wanted to know where my bike is. It is sad that people like him have a job at all.😠
8 August 2025
Unprompted review
Reply from Jetpak Group AB
Hi Anna,
We are very sorry to hear about the unprofessional experience you had when calling us. It is unacceptable that the call ended abruptly, and you were not given information about your bike delivery. We appreciate your feedback and will look into this matter to ensure this does not happen in the future. I can see that the shipment was delivered 19:37 the same day.
Kind regards
Rasmus // Jetpak
Easy to do business with
7 August 2025
Reply from Jetpak Group AB
Hi Bent,
We appreciate your positive feedback. We are happy to know that your experience was easy. Thank you! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Qick response
6 August 2025
Reply from Jetpak Group AB
Hi Anna-Maria,
Thank you for your kind words and for taking the time to write a review. We are happy to hear that you found our service team quick and all worked well for you. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Excellent people and so easy
4 August 2025
Reply from Jetpak Group AB
Hi Harri,
We are so glad that you had such an easy experience with our people. Thank you for your positive feedback; we appreciate it. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Thomas,
We're happy to hear that our staff is helpful in finding solutions for you and your company. We appreciate you taking the time to leave us this positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
delivery was done before estimated time
4 August 2025
Reply from Jetpak Group AB
Hi Kai,
We're happy to hear that your delivery arrived ahead of schedule. Thank you for your positive feedback and for choosing our services!
Kind regards,
Rasmus // Jetpak
Its easy to book online and by…
Its easy to book online and by phone,very helpful,easy to change something.
28 July 2025
Reply from Jetpak Group AB
Hi Bibban,
We're happy to hear that booking was easy and our team was helpful when you needed to make changes. Thank you for your positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Charlotte,
We're so glad you had a positive experience with our team and our promptness. Thank you for your kind words and for taking the time to share. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Everything was perfect.
28 July 2025
Reply from Jetpak Group AB
Hi Magnus,
We're so glad you had a positive experience with the service and our promptness. Thank you for your kind words and for taking the time to share. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Delivery on time!
Delivery on time!
Receipient should have been informed about delivery and not only sender.
25 July 2025
Reply from Jetpak Group AB
Hi Ronny,
We're glad the delivery was on time. We appreciate your feedback regarding recipient notifications, and we'll consider improvements to our notification process. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Hampus,
We appreciate your kind words and are so glad to hear that you received the best and fastest service. Thank you for your positive feedback!
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Lena,
We appreciate your positive feedback! We are happy to hear that you found our service helpful, informative, and of high quality. Thank you for choosing Jetpak.
Kind regard
Rasmus // Jetpak
always kind people at the end of the…
always kind people at the end of the telephoneline, fast and professionell service
22 July 2025
Reply from Jetpak Group AB
Hi Jaana,
We're happy to hear that you found our team members kind and the service fast and professional. We appreciate your positive feedback and thank you for taking the time to share your experience. Thank you for choosing Jetpak.
Kind regard
Rasmus // Jetpak
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