Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
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See what reviewers are saying
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more
Company replied
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
Company replied
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics Service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good
Overall, Jetpak service is good, and we are receiving timely support. However, there is room for improvement in POD checks and stock inventory management. We do appreciate the support from Key Account Manager, Mr. Raoul Wijdenbosch, who always ensures that our issues are resolved promptly.
22 September 2025
Reply from Jetpak Group AB
Hi Suresh MK - TVS SCS,
We appreciate your feedback on our service and timely support. We're glad to hear that the account manager resolves your issues promptly. We acknowledge your comments regarding POD checks and stock inventory management, and we will strive to improve in these areas.
Best regards,
Rasmus // Jetpak
E-mails were answered quickly and…
E-mails were answered quickly and delivery was on time.
21 September 2025
Reply from Jetpak Group AB
Hi Anna,
We're happy to hear that you received prompt email responses and that your delivery arrived on time! Thank you for your positive feedback.
Kind regards,
Rasmus // Jetpak
Good support and help with the booking
Good support and help with the booking. Quick and easy handling.
19 September 2025
Reply from Jetpak Group AB
Hi Erik,
We're happy to hear that our support was helpful and the booking process was quick and easy for you. Thank you for your positive feedback!
Kind regards,
Rasmus // Jetpak
Good service
Had a little misshap in regards to the deliveritime, but once contacted, they were quick to make necessary changes and delivered on requested time
19 September 2025
Reply from Jetpak Group AB
Hi Linda,
We appreciate you taking the time to share your experience. We are happy to hear that we were able to resolve the delivery issue promptly and meet your requested timeframe. Thank you for your feedback.
Kind regards,
Rasmus // Jetpak
Quick fast delivery
19 September 2025
Reply from Jetpak Group AB
Hi Jan,
Thank you for taking the time to write this great review. We are happy to hear that our service was fast. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Jet Pak is totally best to deliver to…
Jet Pak is totally best to deliver to north of Sweden quickest
19 September 2025
Reply from Jetpak Group AB
Hi Jessica,
We're happy to hear that our delivery service to northern Sweden met your expectations! Thank you for your positive feedback; we appreciate your time. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Absolutely fantastic service from…When you want to be sure that your business package arrives on time!
Absolutely fantastic service from booking to delivery. Highly recommended!
19 September 2025
Reply from Jetpak Group AB
Hi Jessica,
We appreciate you sharing your experience! We're happy to hear that you had fantastic service from booking to delivery. Thank you for the recommendation! Thank you for choosing Jetpak.
Best regards,
Rasmus // Jetpak
Very Fast delivery!
19 September 2025
Reply from Jetpak Group AB
Hi Joergen,
Thank you for taking the time to write this great review. We are happy to hear that our service was fast. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Linda,
We appreciate your positive feedback! We are happy to hear that you found our service efficient, our team friendly, and the ordering process straightforward.
Kind regards,
Rasmus // Jetpak
Quick reply with offer
Quick reply with offer, arrived when I needed and on time, a smooth experience. Would book again.
17 September 2025
Reply from Jetpak Group AB
Hi Johanna,
We're happy to hear that you had a smooth experience! It's great to know our quick response and punctuality met your needs. Thank you for your positive feedback; we appreciate it and look forward to assisting you again.
Kind regards,
Rasmus // Jetpak
Excellent and efficient service
Excellent and efficient service. Product delivered to customer as expected, always.
17 September 2025
Reply from Jetpak Group AB
Hi Irene,
We appreciate you taking the time to share your experience! We're happy to hear that our service met your expectations and deliveries are on time, always. Thank you for choosing Jetpak.
Kind regards,
Rasmus // Jetpak
We got faster and better delivery than…
We got faster and better delivery than we ever could have expected
16 September 2025
Reply from Jetpak Group AB
Hi Staffan,
We're so happy to hear that your delivery exceeded expectations! It's wonderful to know we provided such a positive experience. Thank you for your feedback.
Kind regards,
Rasmus // Jetpak
Very good service
Received very good help and my delivery arrived without any problems.
16 September 2025
Reply from Jetpak Group AB
Hi Per,
We're happy to hear that you received very good help and your delivery arrived without any problems. We appreciate you taking the time to leave us this positive feedback!
Kind regards,
Rasmus // Jetpak
Great service
Great service. Everything worked fine. All good. Expensive yes but very good
16 September 2025
Reply from Jetpak Group AB
Hi Mattias,
We're happy to hear that you received great service and that everything worked well for you. We appreciate your feedback, even regarding the cost. Thank you!
Kind regards,
Rasmus // Jetpak
Response time was fast and service was…
Response time was fast and service was great. No complaints.
16 September 2025
Reply from Jetpak Group AB
Hi Jani,
Thank you for taking the time to write this great review. We are happy to hear that our service for you were fast and great. Thank you for choosing Jetpak.
Kind regards.
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Line,
Thank you for taking the time to write such a great review. We are happy to hear that you found our service helpful & constructive. Thank you for choosing Jetpak.
Kind regards.
Rasmus // Jetpak
Jetpak in Oskarshamn
Jetpak in Oskarshamn, Sweden is great to work with! They work fast, have a pleasant way to handle it and the shipment arrived on time to our customer in 24 h.
12 September 2025
Reply from Jetpak Group AB
Hi Kristin Johansson,
We're happy to hear that you had a positive experience with our team in Oskarshamn! It's great to know the shipment arrived on time and that you were pleased with the service. Thank you for your feedback. Thank you for choosing Jetpak.
Kind regards.
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Sten,
Thank you for your feedback.
We're sorry for the delay, and the damage to one of your pieces. This matches our internal records of information, and has been followed up internally for further investigation and quality improvements.
Frank / Jetpak
50% of the time
50% of the time, late delivery
Finance and claims department snail slow.
12 September 2025
Reply from Jetpak Group AB
Hi Supreeth,
Thank you for reaching out, and we're sorry to hear about the concerns regarding delays on some of your shipments.
In this specific case, I can confirm that the planned delivery date was September 11. However, based on communication with the consignee, they requested to receive the shipment on September 12, which was agreed upon. Therefore, this change was coordinated with the consignee and does not constitute a delay from our side.
Regarding the financial and claims aspect, our finance team is already handling the case and will follow up accordingly.
Please feel free to contact us if you should have any other questions. Thank you for taking the time to write this review.
Best regards.
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Oddbjørn,
Thank you for taking the time to write this great review. We are happy to heart that you find out service trustworthy. Thank you for choosing Jetpak.
Kind regards.
Rasmus // Jetpak
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