Jet2.com & Jet2holidays Reviews 

Stop thinking again before you buy

I am extremely disappointed with the level of customer service I have received from Jet2holidays and, more importantly, the lack of communication when trying to resolve an urgent issue.

My husband and I have an 11-night holiday booked from 27 August 2026 in a swim-up room. Unfortunately, my husband is a transplant recipient and has now been given an essential hospital appointment for routine post-transplant blood tests on 3 September 2026. Because of this, we need to bring our holiday forward to 22 August, while keeping the same accommodation.

When I checked availability, I found that the same swim-up room is available from 22 August, but only for seven nights, because our existing booking already occupies it from 27 August onwards. As I understand it, the room is effectively available for the full 11 nights for us because we already hold the booking for the last four nights. I simply cannot understand why our existing booking cannot be amended rather than cancelled and rebooked.

My first experience with customer services left me very concerned. The advisor attempted to amend our booking but quoted me the wrong departure date and the wrong room type. When I pointed this out and asked to speak to a manager because I had lost confidence that my booking was being handled correctly, I was told to “ring back if what I’ve said isn’t good enough.” Unfortunately, the information I had been given was incorrect, which was exactly why I had asked to speak to a manager.

Since then, I have spoken to several other advisors who have all been polite, understanding and sympathetic, and I appreciate that they are working within the limitations of the booking system. However, they have all told me that the only way to make this change is to cancel our existing booking and create a new one. They also explained that our current room may not return to the booking system for up to 24 hours after cancellation. This means we could lose the swim-up room we have already secured, even though the only reason it is unavailable after 27 August is because we already have it booked.

Today I contacted Jet2 again and asked if I could speak to a manager or be transferred to the Executive Office. I was advised that the customer service advisors work from home and, because of this, they were unable to transfer my call to a manager. I was also told they could not transfer me to the Executive Office. This left me with no way of speaking to anyone who had the authority to review my case or make a decision outside the booking system.

As a last resort, I emailed the CEO Office explaining our situation in full and asking if someone could review our booking. According to my email tracking, my email has now been opened seven times, yet I have not received a single acknowledgement or response. I appreciate that an opened email does not necessarily mean it has been dealt with, but given the urgency of our situation, it is extremely disappointing not to have received even a brief reply to let us know whether someone is looking into it.

We are not asking for compensation, an upgrade or any special treatment. We are simply asking for our holiday to be brought forward by five days due to my husband’s essential post-transplant hospital appointment, while keeping the room we have already booked. This feels like a situation where a manual review could resolve the issue, yet nobody seems able to make that decision.

At what is already an incredibly stressful time for our family, we have exhausted every avenue available to us and are still no closer to a solution. We chose Jet2holidays because of its reputation for excellent customer service, but sadly that has not been our experience.

I sincerely hope that someone from Jet2holidays with the authority to review our booking will read this and contact us as a matter of urgency. We simply want to enjoy our holiday while ensuring my husband can attend his vital hospital appointment on his return.

Don't go there if your first name sounds foreign. They won't take you for boarding.

Just returned from Malta. Did on-line check in for outbound, and when return flight (LS1234) came within date range before going on hols, did on line check in and paid £50 to select seats (row 12) so we can sit together.
Outbound went without a hitch.
This morning, 16 July 2026, as we queued for boarding, the Jet2 ground staff pulled us to one side, due to some irregularity. We were assured everything was fine but they would sort us once they cleared the queue.
Several other people had the same problem.
Once the queue abated, we all approached the desk and one of the reps told me to stay to one side and would sort us out after the others.
Eventually she got to us and allocated us 2 seats in row 40, which my wife recognised as being by the rear toilets and galley. We have had experience in the past of these seats, smells coming from the toilets and galley, opening and closing door, flushing flush, people standing around you. and sometimes crew chatting on their break, and that's why we are happy to pay the extra, whatever it costs.
My wife flatly refused these seats and was getting quite stressed out. The Jet2 ground rep told us the aircraft was full, so it was either those seats or nothing. We said nothing it is then. The rep told us we were holding the aircraft up and that was her main concern, but again my wife was getting more stressed, By then I was adamant, come what may, we were not sitting on those seats!
Eventually the rep went back to her computer and guess what? she found us 2 seats at row 31!
I told her if she had other seats vacant, why subject us to such stress?
She raised her eyes in the air and exclaimed Mamma Mia! which is the English equivalent of Oh for goodness sake! Yes I am Maltese too.
We eventually made it to the aircraft in a bus all to ourselves, we were the last to board.
As we were going along the aisle, we noticed empty seats, and we were the only ones on the right of aisle 31 and the aisle seat beside us remained vacant throughout the flight.
Though I am Maltese like those Jet2 reps, I did not expect any preferential treatment, but on the other hand, I don't expect any lesser treatment.
What I want to know is why did the rep insist we occupied the seats by the toilets when there were others available?
Why did she lie and tell us the aircraft was full when there were seats available, including the one half row, 31 D,E and F which we occupied?
I expect Jet2 to at least refund me with the price of the seats I purchased but never got, not to mention the undue stress they caused my wife and eventually me.
I fully intend to take this matter further.
Goes to show, you should not take the first NO for an answer with this people. I was all ready to stand my ground, make them unload our cases and delay the aircraft and come what may lose the flight myself with those reps attitude!
They are quick enough to preach zero tolerance and off load people, but seems they can steer up all sorts of provocation and stress and we are expected to accept it all.

I recently travelled on flight LS3126 from Faro to London Gatwick.

Overall, this was my first time flying with Jet2, and I was genuinely impressed. The aircraft was comfortable, there was plenty of legroom compared with other low-cost airlines, and the cabin and toilets were clean. I would happily fly with Jet2 again.

Unfortunately, during the flight my 3-year-old son became unwell and was sick. I apologised to everyone affected and did my best to clean up immediately, but some vomit reached the seat and floor.

I wanted to highlight the very different responses from two members of the cabin crew. One blonde female crew member spoke politely, but her smile felt forced and insincere. Whenever she wasn't speaking, the way she looked at me made me feel judged and very uncomfortable. I was already embarrassed and worried about my son, and her attitude made an upsetting situation feel even worse.

On the other hand, I would like to give special recognition to Jesus, who was absolutely outstanding. From the moment my son became ill, he repeatedly checked on him, reassured me, and even made chamomile tea because he said it was something his mother always gave him when he felt unwell. His kindness, empathy and professionalism completely changed the experience for us.

Please pass on my sincere thanks to Jesus. He is an excellent example of the level of customer service that passengers remember and truly appreciate.

Really hope this company will be take over for another airline, they are terrible 95% of flight are always delayed. If you can try to not book with this company.

Company is a joke, everytime we fly with them, we board , then get left sat on the plane for hours because of a delay, will never use them again

I recently booked a weeks stay all inclusive hotel in Rhodes for my family of four.
I paid around £5700 and was extremely shocked when asked to pay around £14-£15 per person per flight to book our seats on the plane which I refused after what I paid for the holiday. When we boarded the plane at Manchester the four of us where not sat together or even close, what made it worse was there were spare seats on the plane and when I asked if we could sit together I was told no as the seat allocation is done to balance the plane. Leg room poor and feel like Jet2Holidays try and get every last penny out of you.

IF YOU’RE A MINORITY CHANCHES ARE HIGH, YOU WILL BE DISCRIMINATED AGAINST

Rotten to the core.

I will never, never use Jet2 holidays again. My wife took ill and we wanted to postpone our holiday 2 weeks before flying. I tried to see if we could postpone our holiday to another date but they wouldn't allow this. 2 hours before surgery I called to try and get the measly 10% of our full payment back and they wouldn't speak to me as I was not lead passenger. My wife had to speak to them before going on to the operating table.

My mum also died a few weeks ago and my sister lost her money with the same filthy, greedy policies.

Disingenuous greedy company that will take your money at the blink of an eye dispute their fake wholesome advertising.

Rotten to the core

1 Star – Very Disappointing Experience

We feel completely misled by Jet2 Holidays regarding our recent all-inclusive holiday to Orosei Beach, Sardinia.

As first-time visitors to Sardinia, we relied entirely on Jet2’s website, descriptions and photographs when choosing our holiday. Unfortunately, what was advertised and what we actually received were worlds apart.

The bright, spacious, modern room shown in the promotional images turned out to be a small, dark room that looked nothing like the photographs. It’s only after reading the small print that you discover the images are not necessarily representative of the accommodation you’ll receive. We found this extremely misleading.

The food was another major disappointment. Rather than a varied all-inclusive buffet, there was an overwhelming focus on fish every day, with very little choice for anyone who doesn’t enjoy seafood. The advertised variety simply wasn’t there.

We also booked believing there was a soft play area and family facilities on site. Again, only after digging into the small print do you discover these facilities are located at a sister hotel, and some services require additional payment despite booking an all-inclusive holiday. That isn’t made clear enough when you’re making your booking.

To make matters worse, the resort seemed to cater almost exclusively for German and Italian guests. As an English family, we didn’t feel the resort was geared towards us at all.

Spending around £4,000 on what should have been a memorable family holiday only to come away feeling disappointed is incredibly frustrating.

In our opinion, Jet2’s advertising gives a far more glamorous impression than the reality. We would not book this hotel again and would encourage anyone considering it to read every word of the small print before committing

Travel frequently with Jet2 there are always delays with poor excuses
What I find particularly galling the cabin staff allow passengers to sit in extra legroom seats who haven't paid for them I get charged £30 for this seat
I feel this company are getting too big which is having a negative effect on customer service experience

Paid for meals on 2 holidays 1 in 2025 and 1 in 2026 said we would be refunded but nothing has happened so far, I have even filled in the appropriate forms both times said they will get in touch within28 days etc , not a cheep?. Very unhappy customer

One of the worse companies I have ever dealt with. I had to cancel my holiday due to ill health. Customer Support is only via WhatsApp and they keep on giving advice the complete opposite of they own guidance. They say email customer services who say cannot help goto whatsapp. Also do not buy their holiday insurance, they are not related to jet2 so have to struggle between them and jet2. Find an alternative provider for both, AXA insurance and jet2

I was very disappointed with my experience. I believe I experienced racist treatment during my Jet2holidays trip, and it made me feel unwelcome.

I've been in my resort and hotel which is as I expected them to be! The Jet2 rep I saw as I was at breakfast. No one else there as a small Greek hotel with very basic breakfast. I had to initiate a greeting, older woman late 50's who just about managed to return my greeting. Didn't say how's your holiday? When did you arrive? Is everything OK?
Absolutely useless!
When I asked if she was the rep for the hotel she said yes and looks after about 20 in total.
She recieved a call from a colleague and was moaning about booking anual leave as her visiting family book last minute! Saying the company should be more considerate!
What an advertisement for a company!
If I did have any issues I am sure this woman wouldn't give a toss!
I've booked a lot of holidays with Jet2 and some of their staff leave alot to be desired.
Martin Mayes
Aged 67
Zante and here till the 28th July
Having now checked my review and others! I am surprised to see no follow-ups from Jet2 shocking that they just don't care!
I know having filled out their post holiday surveys, if you score it poorly; they won't allow you to continue!
A case of praise us but we don't want to hear what wrong!

They prioritize non Muslims over Muslims and they

Abysmal. Steer clear. Abandoned in Rome, with C20 other passengers , due to Italian da Vinci passport 'control'. No f's given by Jet2, no communication, no, as promised, call back, no, as promised, visit by a rep, no as promised, customer support or rescue package. Abandoned and their insurance specifically lists passport delays as not a reason for making a claim, so they are aware of problems but refuse to help. Vile, uncaring money grabbing bunch. Look at the other reviews and steer clear.

I have to say I am very sad to see such poor reviews. We've flown with Jet2 very many tines and never had an issue until this last time, when my case was damaged. The 'Happy to help' girl was anything but, at 2.30am and I went home and completed a lengthy form stating everything. No option was given to add photos. I later realised I had had no acknowledgement (from the online form I'd completed) but I gave them another week and ith still nithing, contacted them by phone today. The girl on the phone was pleasant but couldn't seem to do anything so she told me to submit it all over again! 🤬🤬 This I did a few hours ago but still no response or acknowledgement. I am writing this here in the hope that this is monitored and someone will actually respond!

I was extremely happy with Resort Flight Check in service provided. This is the first time I have used this service and was extremely pleased and delighted with the how professionally and friendly the service provided by Cheryl was. Thank you.