Jet2holidays Reviews 

475,700
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are often described as professional and efficient, making interactions smooth and pleasant. Many people found their holidays to be well-organized and enjoyable, with the service exceeding expectations from start to finish. Reviewers frequently highlight the excellent locations of accommodations, often central or offering great views and easy access to attractions. However, some customers also noted issues with staff conduct, including instances of unhelpfulness, and reports of insufficient staffing levels. A few other people also felt that transfer arrangements were sometimes problematic, citing delays, long waits, or full coaches, and some experienced issues with room availability or cleanliness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as great from... See more

Holidays

People report positive experiences with holidays, with many describing them as great, fantastic, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience for accessing... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness of the hotel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more

Rated 4 out of 5 stars

Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more

Rated 4 out of 5 stars

Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more

Rated 5 out of 5 stars

Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more


Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

476K reviews

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4.4

All reviews

(475,700)

85,464 reviews in the last 12 months

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Rated 4 out of 5 stars

Jet2 was easy to book with

Jet2 was easy to book with, the flights and airport were seamless and made it so much less stressful. However, the hotel we booked with had many various issues. Food gave us upset stomachs, people in an unlit pool until 2am each day screaming and no staff to tell them to stop. The pool was also unlit and 2.5 metres deep so very dangerous. People screaming and shouting throughout the night. Staff unfriendly. Due to my phone not working when we arrived at our destination due to signal issues, I was unable to complain to jet2 at the time - so for this reason I can’t comment as to how they would have dealt with my concerns as they were not to know. I do think the hotel needs looking into though as to whether it follows what jet2 would want to advertise.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant holiday

Brilliant holiday, couldn’t fault any of it from start to finish. Have only gone with Jet2 for years and wouldn’t go with anyone else.

9 July 2026
Rated 4 out of 5 stars

Overall a nice resort

Nice resort although some parts look tired. Great beach bar but should be open until sunset. Beach isn't the nicest but at least there is one. Some rooms are quite near to a busy noisy main road . Most of the staff a wonderful however the dress code for men in the restaurant is ludicrous. Overall a nice holiday destination resort for adult only

26 June 2026
Rated 4 out of 5 stars

Great location but superior inter- connecting were not superior and not inter- connected!

We had a lovely time at Barcelo Ponent Beach - the location was/is amazing ! The food was disappointing but the alcoholic drinks were spot on 👍(and served to us during meal times which wasn’t expected .. ).
We booked the ‘Superior Inter- connecting Rooms’ but they weren’t superior! They have a view of a wall ( freshly painted white) and NOT interconnected .. in fact 2 rooms only .. I was so disappointed after having booked them over a year ago. However , the air con was excellent and a lifesaver in the end (no air con in the restaurant unfortunately). I would recommend this Hotel mainly because of the location - it’s important to book sea view rooms ( even though inter- connecting rooms are dearer and have a view of a wall ☹️) .

11 July 2026
Unprompted review
Rated 3 out of 5 stars

I was disappointed

I was disappointed in the hotel room, no drawers anywhere to put away items however hotel staff found some. Also was very disappointed that Jet 2 resold the seat on the flight back that my sister had already paid for therefore in theory Jet 2 relied double and we was not offered any refund

3 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Elaine,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 2 out of 5 stars

Poor restaurant

Poor restaurant, food cold morning, noon and night told to use the microwave provided, pool area not clean and sun loungers broken

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Above all listed says it all

From check in to arrival at the hotel/ resort was top class service.Private transfer to hotel brilliant.
Hotel was fabulous and met all our expectation.
Return journey from the private transfer to airport check in to the arrival at Manchester was first class.
Also the baggage reclaim was first class with minimum waiting time.👍

9 July 2026

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