We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more
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Company details
Written by the company
Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.
Written by the company
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0800 408 0778
- customerservice@jet2holidays.com
- www.jet2holidays.com
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Smooth uneventful holiday with Jet2…
Smooth uneventful holiday with Jet2 even after arriving late (m62 on a Friday) !
Jet2 was easy to book with
Jet2 was easy to book with, the flights and airport were seamless and made it so much less stressful. However, the hotel we booked with had many various issues. Food gave us upset stomachs, people in an unlit pool until 2am each day screaming and no staff to tell them to stop. The pool was also unlit and 2.5 metres deep so very dangerous. People screaming and shouting throughout the night. Staff unfriendly. Due to my phone not working when we arrived at our destination due to signal issues, I was unable to complain to jet2 at the time - so for this reason I can’t comment as to how they would have dealt with my concerns as they were not to know. I do think the hotel needs looking into though as to whether it follows what jet2 would want to advertise.
Everything went very smoothly from…
Everything went very smoothly from airport to hotel and back couldnt find fault
Brilliant holiday
Brilliant holiday, couldn’t fault any of it from start to finish. Have only gone with Jet2 for years and wouldn’t go with anyone else.
Wonderful great hotel great flight …
Wonderful great hotel great flight thank you already booked another
Overall a nice resort
Nice resort although some parts look tired. Great beach bar but should be open until sunset. Beach isn't the nicest but at least there is one. Some rooms are quite near to a busy noisy main road . Most of the staff a wonderful however the dress code for men in the restaurant is ludicrous. Overall a nice holiday destination resort for adult only
We have travelled with Jet 2 on many…
We have travelled with Jet 2 on many holidays and always stayed in good hotels.
This year we have been to Chania and really enjoyed the place. Very quiet and peaceful and only 25 min walk to Kolumbari.
Great place to stay
Great location but superior inter- connecting were not superior and not inter- connected!
We had a lovely time at Barcelo Ponent Beach - the location was/is amazing ! The food was disappointing but the alcoholic drinks were spot on 👍(and served to us during meal times which wasn’t expected .. ).
We booked the ‘Superior Inter- connecting Rooms’ but they weren’t superior! They have a view of a wall ( freshly painted white) and NOT interconnected .. in fact 2 rooms only .. I was so disappointed after having booked them over a year ago. However , the air con was excellent and a lifesaver in the end (no air con in the restaurant unfortunately). I would recommend this Hotel mainly because of the location - it’s important to book sea view rooms ( even though inter- connecting rooms are dearer and have a view of a wall ☹️) .
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I was disappointed
I was disappointed in the hotel room, no drawers anywhere to put away items however hotel staff found some. Also was very disappointed that Jet 2 resold the seat on the flight back that my sister had already paid for therefore in theory Jet 2 relied double and we was not offered any refund

Reply from Jet2holidays
Great experience
Great experience booking through Jet2.
Resonable priced holiday faultless booking process. No complaints at all
Poor restaurant
Poor restaurant, food cold morning, noon and night told to use the microwave provided, pool area not clean and sun loungers broken

Reply from Jet2holidays
Great holiday in a stunning hotel :)
Great flights
Great flights, crew, had assisted travel and they were the best, hotel was fabulous.
Above all listed says it all
From check in to arrival at the hotel/ resort was top class service.Private transfer to hotel brilliant.
Hotel was fabulous and met all our expectation.
Return journey from the private transfer to airport check in to the arrival at Manchester was first class.
Also the baggage reclaim was first class with minimum waiting time.👍
Pins Plaga Apartments ... We took our 13 year old grandson and…
We took our 13 year old grandson and had a lovely time. Lots of walking, cycling, beach time and food!
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