We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more
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Company details
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Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.
Written by the company
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0800 408 0778
- customerservice@jet2holidays.com
- www.jet2holidays.com
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Excellent
We thoroughly enjoyed our holiday at the Royal Savoy, Madeira. From booking to airport customer support and to flights Jet 2 were excellent. Our ' go - to ' short haul holiday company.
Racist company
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Worst travel experience of my life! They lost my baggage and zero customer service!
My flight was delayed by over 2 hours with very little communication from the gate agents. When we finally boarded, the cabin felt cramped, and the tray table was sticky. But to top it all off, when we landed, my checked bag was completely missing!!!
I waited in line at the baggage service desk for two hours just to file a claim, however the staff member's only desire was to finish their shift and go home, they couldn’t care less, it’s absolutely disgraceful! It took five days to get my luggage back, and I had to buy essential clothing out of pocket. When I contacted the customer support they ignored my reimbursement requests. I will never fly with this airline again!

Reply from Jet2holidays
Great holiday and everything ran smoothly
From booking to landing home everything was great. Booking a last minute holiday on the app was easy, checking in online was easy, great communication throughout. Checking luggage in at the airport through the self service was easy and staff on by to help out.
Flight was on time, transfer was on time and quick, the hotel and staff were great. We saw that the Jet2 rep was at the hotel and was notified when they were there, but never had to use. Transfer back was on time and easy. The only snag was the long queue at the returning airport to check luggage in, however there were lots of desks open. Overall the experience was great.
Other holiday firms could learn a lot from jet 2…
Great value holidays..check in at Bhx is second to none. Plenty of staff all friendly .my 7th holiday with Jet 2 .the 8th is alreadybooked
Cala D’or fun
Lovely holiday, flight on time, transfers went to plan.
Lovely hotel, clean and friendly. Food was good.
Enjoyed our time in Cala D’or
great hotel lots of space plenty sun…
great hotel lots of space plenty sun loungers and pools .very enjoyable holiday .
Fantastic holiday company
Fantastic holiday company! From booking the holiday right through to the ens of the holiday All staff super friendly and professional. Great value for money!
Excellent holiday and travel with Jet2
Excellent holiday and travel with Jet2. Hotel and staff were exceptional, I would strongly recommend Hotel Mlini for a relaxing adult stay in a fantastic location with water taxi connections to Dubrovnik and other local sights
The hotel was lovely staff was great…
The hotel was lovely staff was great evening entertainment not so good also far to many kids for the time of year so as of that would not return
Steep hill down to the beach
Great room great views
Lovely breakfast
Beautiful pool
Room sparse but comfortable
Balcony small but amazing views
Bad return flight time
Everything was great the only downside is the time of the flight home. Landing from Cyprus at 2.30 in the morning at LBA is not good. By the time we managed to get our suitcases and thena taxi home we didn't get in till 4.15, we were absolutely shattered. Perhaps a more convenient landing time would be better
Nice hotel in a central location
Really enjoyed my visit to Benelmadena, the enjoyment began on the plane with the pilot's welcome speech (little jokes added in - probably the first time I've really paid attention to one of these). Stayed at the San Fermin hotel. It's in a good location, easily walkable to most things (though it is on a steep hill which didn't bother me, but might bother others), short walk to the beach, paseo, nice places to eat (try the restaurants in Bonanza square, just up the hill from the hotel). The room itself was a decent size, as was the balcony, but be aware that on the end room on the corridor, the balcony is directly facing the one opposite as the hotel is in an L shape. Luckily, the people on the balcony oposite mine didn't use theirs much or it would have felt weird sitting out there. The hotel grounds are lovely and well taken care of, lots of sunbeds under the palm trees, and the main pool is a very good size, good for swimming lengths in, and and was nice and deep. It went from shallowest end a 1.37m to 2.10m at the deep end - there is a baby pool and another plunge pool also. The hotel staff were there for whatever you needed, very helpful, and i enjoyed my stay.
Just do it
A smooth experience from booking right through the holiday and arriving back home. It is so easy when evrything is all done in the one place all you have to do is go and enjoy your holiday
Everything
Everything, the flight there,staff amazing, the hotel was great as we went last year and will be there again 😃
assisted travel
Assisted travel.recomended for those that have walking difficulty.its brilliant.im glad I found out about this.else I wouldn't go on holiday.simple to even travel alone.your taken through all the way either by electric scooter or wheel chair.once bags are in.u go straight to assisted travel check in then they take over from there.coming back from Spain seems to be the best.coming back from Corfu becareful.if you can do the steps coming off plane they can mistake you for being able to do steps getting off bus that takes you off the apron to the airport part.that happened to me.and the bus so high to step off.so my advice stay seated on plane.and don't do stairs at all if struggle with busses.thankbyou have safe journey.
Preferred not worth it
We paid top price and were on the 13th floor. 3 lifts service that floor, 1 of those was out of action all the time we were there one of the remaining 2 went down for the best part of a day it was a nightmare breakfast and dinner,l did lodge a complaint to the manager he logged it. No spirits in the optics in the preferred room, Not worth the extra money it cost us. Refund the extra money we paid

Reply from Jet2holidays
Love it Here.
We have tried several other hotels in Hisaronu but have returned to Pine Hills as it really has everything that suits us.
Great location for all shops, restaurants and bars. Also the dolmus stops outside for all local destinations.
The hotel although not for adults is generally free from families with children. The pool is very clean and goes from around 1m to 3m deep.
Usually there are enough sun-beds available for all guests who require one.
Rooms are small, a bit tired but are clean and have air conditioning.
The breakfast is Turkish only. No bacon, sausage, beans etc. Personally I can take it or leave it as I’m not a morning person!
There are many restaurants selling late English breakfasts outside for around £8.
We are not spring chicks but are young at heart so keep away from the crazy bars. Our favourites are; Oldies Head bar, Oh Yes bar, Hi 5, Paddy’s Irish bar, Paddy’s Lounge bar, and Bitters Bar.
Favourite Restaurants in Hisaronu are; Essence, Izzy’s, The Lokal and Piano Bar.
It’s a 15 minute dolmus ride to Oludeniz from the hotel. A bit more expensive down there but well worth the trip for the views and atmosphere.
We are back there at the end of The school holidays. Can’t wait!!
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