Jet2holidays Reviews 

475,700
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are often described as professional and efficient, making interactions smooth and pleasant. Many people found their holidays to be well-organized and enjoyable, with the service exceeding expectations from start to finish. Reviewers frequently highlight the excellent locations of accommodations, often central or offering great views and easy access to attractions. However, some customers also noted issues with staff conduct, including instances of unhelpfulness, and reports of insufficient staffing levels. A few other people also felt that transfer arrangements were sometimes problematic, citing delays, long waits, or full coaches, and some experienced issues with room availability or cleanliness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as great from... See more

Holidays

People report positive experiences with holidays, with many describing them as great, fantastic, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience for accessing... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness of the hotel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more

Rated 4 out of 5 stars

Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more

Rated 4 out of 5 stars

Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more

Rated 5 out of 5 stars

Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more


Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

476K reviews

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4.4

All reviews

(475,700)

85,464 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

We thoroughly enjoyed our holiday at the Royal Savoy, Madeira. From booking to airport customer support and to flights Jet 2 were excellent. Our ' go - to ' short haul holiday company.

26 June 2026
Rated 1 out of 5 stars

Worst travel experience of my life! They lost my baggage and zero customer service!

My flight was delayed by over 2 hours with very little communication from the gate agents. When we finally boarded, the cabin felt cramped, and the tray table was sticky. But to top it all off, when we landed, my checked bag was completely missing!!!

I waited in line at the baggage service desk for two hours just to file a claim, however the staff member's only desire was to finish their shift and go home, they couldn’t care less, it’s absolutely disgraceful! It took five days to get my luggage back, and I had to buy essential clothing out of pocket. When I contacted the customer support they ignored my reimbursement requests. I will never fly with this airline again!

18 July 2026
Unprompted review
Jet2holidays logo

Reply from Jet2holidays

Hi Rachida,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Great holiday and everything ran smoothly

From booking to landing home everything was great. Booking a last minute holiday on the app was easy, checking in online was easy, great communication throughout. Checking luggage in at the airport through the self service was easy and staff on by to help out.
Flight was on time, transfer was on time and quick, the hotel and staff were great. We saw that the Jet2 rep was at the hotel and was notified when they were there, but never had to use. Transfer back was on time and easy. The only snag was the long queue at the returning airport to check luggage in, however there were lots of desks open. Overall the experience was great.

9 July 2026
Rated 5 out of 5 stars

Fantastic holiday company

Fantastic holiday company! From booking the holiday right through to the ens of the holiday All staff super friendly and professional. Great value for money!

8 July 2026
Rated 5 out of 5 stars

Excellent holiday and travel with Jet2

Excellent holiday and travel with Jet2. Hotel and staff were exceptional, I would strongly recommend Hotel Mlini for a relaxing adult stay in a fantastic location with water taxi connections to Dubrovnik and other local sights

9 July 2026
Rated 5 out of 5 stars

Bad return flight time

Everything was great the only downside is the time of the flight home. Landing from Cyprus at 2.30 in the morning at LBA is not good. By the time we managed to get our suitcases and thena taxi home we didn't get in till 4.15, we were absolutely shattered. Perhaps a more convenient landing time would be better

9 July 2026
Rated 5 out of 5 stars

Nice hotel in a central location

Really enjoyed my visit to Benelmadena, the enjoyment began on the plane with the pilot's welcome speech (little jokes added in - probably the first time I've really paid attention to one of these). Stayed at the San Fermin hotel. It's in a good location, easily walkable to most things (though it is on a steep hill which didn't bother me, but might bother others), short walk to the beach, paseo, nice places to eat (try the restaurants in Bonanza square, just up the hill from the hotel). The room itself was a decent size, as was the balcony, but be aware that on the end room on the corridor, the balcony is directly facing the one opposite as the hotel is in an L shape. Luckily, the people on the balcony oposite mine didn't use theirs much or it would have felt weird sitting out there. The hotel grounds are lovely and well taken care of, lots of sunbeds under the palm trees, and the main pool is a very good size, good for swimming lengths in, and and was nice and deep. It went from shallowest end a 1.37m to 2.10m at the deep end - there is a baby pool and another plunge pool also. The hotel staff were there for whatever you needed, very helpful, and i enjoyed my stay.

23 June 2026
Rated 5 out of 5 stars

Just do it

A smooth experience from booking right through the holiday and arriving back home. It is so easy when evrything is all done in the one place all you have to do is go and enjoy your holiday

9 July 2026
Rated 5 out of 5 stars

assisted travel

Assisted travel.recomended for those that have walking difficulty.its brilliant.im glad I found out about this.else I wouldn't go on holiday.simple to even travel alone.your taken through all the way either by electric scooter or wheel chair.once bags are in.u go straight to assisted travel check in then they take over from there.coming back from Spain seems to be the best.coming back from Corfu becareful.if you can do the steps coming off plane they can mistake you for being able to do steps getting off bus that takes you off the apron to the airport part.that happened to me.and the bus so high to step off.so my advice stay seated on plane.and don't do stairs at all if struggle with busses.thankbyou have safe journey.

26 June 2026
Rated 3 out of 5 stars

Preferred not worth it

We paid top price and were on the 13th floor. 3 lifts service that floor, 1 of those was out of action all the time we were there one of the remaining 2 went down for the best part of a day it was a nightmare breakfast and dinner,l did lodge a complaint to the manager he logged it. No spirits in the optics in the preferred room, Not worth the extra money it cost us. Refund the extra money we paid

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Kenneth,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 4 out of 5 stars

Love it Here.

We have tried several other hotels in Hisaronu but have returned to Pine Hills as it really has everything that suits us.
Great location for all shops, restaurants and bars. Also the dolmus stops outside for all local destinations.
The hotel although not for adults is generally free from families with children. The pool is very clean and goes from around 1m to 3m deep.
Usually there are enough sun-beds available for all guests who require one.
Rooms are small, a bit tired but are clean and have air conditioning.
The breakfast is Turkish only. No bacon, sausage, beans etc. Personally I can take it or leave it as I’m not a morning person!
There are many restaurants selling late English breakfasts outside for around £8.
We are not spring chicks but are young at heart so keep away from the crazy bars. Our favourites are; Oldies Head bar, Oh Yes bar, Hi 5, Paddy’s Irish bar, Paddy’s Lounge bar, and Bitters Bar.
Favourite Restaurants in Hisaronu are; Essence, Izzy’s, The Lokal and Piano Bar.
It’s a 15 minute dolmus ride to Oludeniz from the hotel. A bit more expensive down there but well worth the trip for the views and atmosphere.
We are back there at the end of The school holidays. Can’t wait!!

9 July 2026

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