I have had a very bad experience after ordering a door through a third party. To start with, a wrong door was delivered. This is where the nightmare started. For weeks I kept chasing for the door I... See more
Company replied
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See what reviewers are saying
Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors ar... See more
Company replied
Rang on Friday at 4.30pm having forgotten to do an order for a valued customer. A lady in sales called Debra, took pity on me, and all resolved within hours. Doors with customer within 2 days. Br... See more
Company replied
We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above... See more
Company replied
Company details
Written by the company
JB Kind Doors supply via a network of builders merchants and online partners. Choose from over 200 different wooden door designs to suit all tastes and budgets. Contemporary and classic internal doors, external doors, fire doors and pocket door systems.
Contact info
Unit 2 Enterprise Way, S75 3DZ, Tankersley, United Kingdom
- 01283554197
- info@jbkind.com
- www.jbkind.com
4.3
Excellent
301 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was a little mix up with delivery…
There was a little mix up with delivery but apart from that great service and the delivery driver was very kind and helpful.
9 May 2024
Unprompted review
Reply from JB Kind Doors
Dear Donna
Thank you very much for taking the time to leave us a 5 star review.
We're pleased to hear that you are happy with our service. Your feedback will be passed onto the driver concerned.
Kind regards
The JB Kind Doors team
Great firm
20 stars top firm they sort things out my apologies quality customer service great products
8 May 2024
Unprompted review
Reply from JB Kind Doors
Dear Ivor
Thank you for taking the time to leave a review and we are sorry to hear you are not happy with the service provided.
The messages you would have received to notify you of delivery can be replied to, and you can be assured we have not blocked your contact details. I believe you called our main number and spoke with a member of the Transport Department this morning. We have located your order and can see that it was reported damaged on delivery yesterday. A replacement order was raised immediately, in order to provide a prompt resolution to this for you. We have communicated this to the company who you placed your order with, who I believe have also been in contact with you directly to provide you with an update.
Kind regards
The JB Kind Doors team
Delivery on time but drver wouldnt help…
Delivery on time but drver wouldnt help with doors in to hall way of my house my husband has serious lung condition so couldnt help, my daughter had to carry 3 doors.In email said drver may require help if heavy NOT THAT HE CANT HELP, dread to think if delvery was to elderly person on their own.
7 May 2024
Unprompted review
Reply from JB Kind Doors
Dear Angie
Thank you for your review. We are sorry to hear you are not happy with the service provided by our delivery driver.
All of our deliveries are kerbside only which is advised via our third party suppliers at time of order, and in the confirmation messages sent prior to deliveries being made.
As our insurance covers to kerbside only, unfortunately it is down to driver discretion as to whether they are in a position to assist with moving the doors to another location.
We can of course look into the delivery further if required. If you can email us directly on info@jbkind.com with details of who you placed your order with & your delivery postcode we can do this for you.
Kind regards
The JB Kind Doors team
Reply from JB Kind Doors
Dear Wayne
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you are happy with our service. We’ll be sure to pass your feedback onto the driver concerned.
Kind regards
The JB Kind Doors team
Excellent product and service.
24 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Natalie
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're very pleased that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
This is our 2nd order of doors from…
This is our 2nd order of doors from this company as we were so impressed with the quality of them. The driver couldn't have been more helpful as we live down a lane and he carried our two doors to our house. Would totally recommend buying from JBKind Doors.
25 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Gill
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you are happy with your doors and our service.
We’ll be sure to pass your feedback onto the driver concerned.
Kind regards
The JB Kind Doors team
Fast and Friendly Service
Rang on Friday at 4.30pm having forgotten to do an order for a valued customer.
A lady in sales called Debra, took pity on me, and all resolved within hours.
Doors with customer within 2 days.
Brilliant service will definitely be back, hopefully with an easier order!
Many thanks, J B Kind.
22 April 2024
Unprompted review
Reply from JB Kind Doors
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and your kind words have been passed onto Debra. We're sure it will make her day!
Kind regards
The JB Kind Doors team
No delivery, no communication
I was given today as my delivery date.
No delivery…..no notification that they’re not delivering…..no phone number to call them on.
Disgraceful !
17 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Martin
We pride ourselves in offering a reliable & informative delivery service which provides email & text updates to advise when deliveries will take place.
If you would like to contact us directly at info@jbkind.com with details of who your order is placed with and the delivery address we can investigate this further for you.
Kind regards
The JB Kind Doors team
Reply from JB Kind Doors
Dear Kaspars
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with the quality of your doors.
Kind regards
The JB Kind Doors team
Really good service
Really good service, order fire door, they said 3 to 7 days, but delivered in 5 days, really happy with their service, thanks
12 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Gurpal
Thank you for taking the time to leave us a review, it is much appreciated.
We're pleased to hear that you are happy with your fire door and our delivery service.
Kind regards
The JB Kind Doors team
Really classy doors we're chuffed to bits
The doors have just been fitted and they look great, we're both really chuffed how they look, really classy with our new black fittings. Can't wait for the kitchen door to be sent out as this will finish off the flat
We'll done thanks
8 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Christina
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you love your new doors. If you're happy to share some photos when finished, we’d love to see them – please email us at info@jbkind.com.
Kind regards
The JB Kind Doors team
Efficient service and prompt delivery
Efficient service and prompt delivery. The garden gate I bought seems good value for money.
10 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Steven
Thank you for taking the time to leave us a review, it is much appreciated.
We're pleased to hear that you are happy with your gate and our delivery service.
Kind regards
The JB Kind Doors team
Excellent Service
Ordering was straightforward and delivery man was happy to put the delivery in the room I wanted - excellent service!
10 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Judy
Thank you for taking the time to leave us a 5 star review.
We're very pleased to hear that you are happy with our service and will pass your feedback onto the delivery driver.
Kind regards
The JB Kind Doors team
Excellent delivery
Excellent delivery , on time, couldn't fault the delivery driver.
9 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Mr Davies
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re very pleased to hear that your delivery went smoothly and we'll pass your feedback to the driver concerned.
Kind regards
The JB Kind Doors team
Just received oak rustic door pre…
Just received oak rustic door pre finished. Although I’ve not hung yet. The door looks absolutely lovely! Really great finish to the door much better than expected smooth and just as described. The staff at this company are easy to get through to, delivery on time, delivery person pleasant and helpful….five stars.
8 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Louise
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that your delivery went smoothly and that you love your new Rustic Oak door. If you are happy to share a photo of the door when fitted, we’d love to see it – please email us at info@jbkind.com.
Kind regards
The JB Kind Doors team
Jordan is the star of JB kind
We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above to help us achieve the goal of suppling high Quality products at competitive prices to our retail customers.
Thank you for all your efforts we are really starting to see a upturn in the sales on your products.
4 April 2024
Unprompted review
Reply from JB Kind Doors
Thank you so much for your 5 star review and wonderful comments about Jordan.
We’ll definitely pass your feedback on and are sure it will make his day.
Thank you for all your support and we look forward to helping you build your business further.
Kind regards
The JB Kind Doors team
First class door I ordered the door and…
First class door I ordered the door and came on time the man that delivered the door was first class service a very nice man thank you very much I will be getting more doors from you.
Mr walton
3 April 2024
Unprompted review
Reply from JB Kind Doors
Dear Mr Walton
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you are happy with your door and will feed your kind words back to the driver concerned.
We look forward to helping you again in the future.
Kind regards
The JB Kind Doors team
Great communication and a good product
Great communication and a good product
2 April 2024
Unprompted review
Reply from JB Kind Doors
Thank you so much for taking the time to leave us a 5 star review.
We're pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Great company
Great company , great service , ordered my doors & received them when they said , 7 days 10/10
7 March 2024
Unprompted review
Reply from JB Kind Doors
Dear Mrs Mac
Thank you so much for taking the time to leave us a 5 star review.
We're pleased to hear that you are happy with your doors and our delivery service.
Kind regards
The JB Kind Doors team
Internal glass door.
From ordering to taking delivery just very easy. Delivery was only a few days after ordering . Amy the driver was very friendly and helpful. Very pleased with the door . Thank you.
28 March 2024
Unprompted review
Reply from JB Kind Doors
Dear Mrs Gentles
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you are happy with your door and our service.
We’ll be sure to pass your feedback onto our driver Amy.
Kind regards
The JB Kind Doors team
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