I have had a very bad experience after ordering a door through a third party. To start with, a wrong door was delivered. This is where the nightmare started. For weeks I kept chasing for the door I... See more
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Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors ar... See more
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Rang on Friday at 4.30pm having forgotten to do an order for a valued customer. A lady in sales called Debra, took pity on me, and all resolved within hours. Doors with customer within 2 days. Br... See more
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We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above... See more
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Company details
Written by the company
JB Kind Doors supply via a network of builders merchants and online partners. Choose from over 200 different wooden door designs to suit all tastes and budgets. Contemporary and classic internal doors, external doors, fire doors and pocket door systems.
Contact info
Unit 2 Enterprise Way, S75 3DZ, Tankersley, United Kingdom
- 01283554197
- info@jbkind.com
- www.jbkind.com
4.3
Excellent
301 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had a very bad experience after…
I have had a very bad experience after ordering a door through a third party. To start with, a wrong door was delivered. This is where the nightmare started. For weeks I kept chasing for the door I had purchased. After every call, they promised to have the door delivered by their courier but I heard nothing from the courier despite contacting them numerous times.
They failed to contact me or the third party seller.
The service was unsatisfactory and very poor customer service.
3 September 2025
Unprompted review
Reply from JB Kind Doors
Dear Julius
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced. We understand your frustration and apologise for the errors that have been made. This is not the level of service we aim to provide.
We’ve shared your comments with the relevant teams so the matter can be addressed and resolved quickly. If you’d like to discuss this further, please don’t hesitate to contact us directly at info@jbkind.com.
Kind regards
The JB Kind team
JB Kind Doors — Holding up refunds and hiding behind slow “quality control”
I’m writing this review as a warning to others. JB Kind Doors may not sell directly to the public, but their actions — or in this case, inaction — are directly affecting customers like me who are stuck in refund limbo.
I returned a poorly manufactured set of doors that were collected on 1st July. However, I’m still waiting for my refund from the retailer (DoorSuppliesOnline), who claim they can’t issue it until JB Kind complete their “quality control” paperwork.
This is a ridiculous system. JB Kind are dragging their heels on confirming receipt and quality of goods they already have back in their possession — and meanwhile, I’m nearly £600 out of pocket.
This kind of delay is completely unacceptable. If you are a supplier working with retailers, you have a duty to process returns promptly and professionally. Blaming internal admin for a delay is not just poor service — it’s a failure of basic customer care.
I strongly urge JB Kind to review their aftersales process and consider the real impact their internal inefficiencies have on real people waiting for their money back.
Avoid if you value your time and money.
1 July 2025
Unprompted review
Reply from JB Kind Doors
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the delay.
While JB Kind does not sell directly to the public, we absolutely recognise the importance of supporting a smooth and timely returns process with our retail partners. We take concerns like this very seriously and would like to investigate the matter further to help bring it to a resolution as quickly as possible.
Please could you email your order details to info@jbkind.com so we can look into this as a priority? We are committed to providing a professional service and will do all we can to assist in resolving the situation.
Kind regards
The JB Kind Team
Very good quality doors
Very good quality doors. No quibbling when replacing a slightly damage door during delivery. Sales and Customer Care excellent. Mark Edwards. Devon
7 July 2025
Unprompted review
Reply from JB Kind Doors
Dear Mark
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We’re very pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Team
Get a better finish on a door out of a skip
Ordered a door via door superstore. After 6 weeks the door finally arrived direct from manufacturer. Should of been 5 days delivery.
The quality and finish of the door was dreadful. Manufacturer refused to replace and said this is the best they can do.
Marks all over the door, filler smeared and inconsistent quality.
Finally got a refund nearly 6 months later. Picked a next to identical door up from a different manufacturer, perfect quality and finish with no hassle.
20 March 2025
Unprompted review
Reply from JB Kind Doors
Dear Ben
Thank you for your feedback and we're sorry to hear about the issues you've experienced. It's clear that we fell short of your expectations, and we appreciate you bringing this to our attention.
To help us investigate and ensure this doesn’t happen again, please send us more details - including your order number – to info@jbkind.com.
Kind regards
The JB Kind team
Excellent Quality
Cant say enough good things about my experience. Contact with the people in the office was great and always prompt. Helped with everything I needed and order was quick and hassle free. Everyone was polite all the way down to the delivery driver. Doors look amazing and such high quality. Everyone that has seen them has commented how great they look. Highly recommended.
14 June 2025
Unprompted review
Reply from JB Kind Doors
Dear Scott
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We're pleased to hear that you're happy with your doors and that they look amazing! We always love seeing photos of our doors in their new homes, so if you're happy to share, please feel free to send some pictures to info@jbkind.com – we’d love to see them.
Kind regards
The JB Kind Team
Really slow and nobody with an idea of…
Really slow and nobody with an idea of what was going on when I called. Ordered 1 oak door through door superstore. Had to keep chasing JB Kind every other day. Despite giving them the order number from the retailer and my postcode these didn’t have the foggiest what was going on. Passed to A guy beginning with J I won’t shame as he was about as much use as a chocolate fire guard and would always avoid a call, not good when you’re the e-commerce manager. Must’ve taken nearly a month. Sort yourselves out. You’re meant to be a leading door distributor. This was a shambles. I have a 2 star as the door is sound.
2 April 2025
Unprompted review
Reply from JB Kind Doors
We’re sorry to hear about the issues you have faced. It’s clear that we fell short of expectations and we appreciate you bringing this to our attention.
If you could please send over further detail, including your PO number to info@jbkind.com we can investigate this further.
Kind regards
The JB Kind team
Amazing service and doors are great…
Amazing service and doors are great quality. Thank you very much.
1 March 2025
Unprompted review
Reply from JB Kind Doors
Dear Lucy
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We’re very pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Team
internal Sapele door
Ordered an internal Sapele door via Robert Dyas, have still not received the door after several calls I have still not received a call back.
Very poor service!
3 February 2025
Unprompted review
Reply from JB Kind Doors
Dear Linda
We are sorry that you have had a bad experience with regard to your delivery. Unfortunately, we have had some issues with the transport company we were using. Please message us at info@jbkind.com with your order details so that we can help resolve.
Kind regards
The JB Kind team
I ordered my door on saturday
I ordered my door on saturday, and was told it would be delivered in three weeks. On wednesday i recieved notification they could deliver on Friday, which they just did. Less than a week, brilliant!
The delivery driver was very helpful and polite.
I'm very happy. The door looks as i expected it to on delivery.
24 January 2025
Unprompted review
Reply from JB Kind Doors
Dear Sallie
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We’re very pleased to hear that we could deliver your door promptly and that our driver gave excellent service.
Kind regards
The JB Kind Team
Excellent service
Excellent service. Delivered on time.Very friendly and courteous driver.
22 January 2025
Unprompted review
Reply from JB Kind Doors
Dear Christoph
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We’re very pleased to hear that your delivery went smoothly.
Kind regards
The JB Kind Team
Excellent service
I ordered a new internal door which was delivered yesterday. I had advised
their customer services prior to my delivery that there were access restrictions in my road. My instructions were followed down to a t, and Amy, the delivery driver was so helpful.
It was so refreshing to receive such a good service which I haven't experienced with some other courier companies.
I would definitely order from them again.
13 January 2025
Unprompted review
Reply from JB Kind Doors
Dear Jill
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We’re delighted to hear that your delivery went smoothly. Your kind words will be shared with our customer services team and with our driver, Amy.
Kind regards
The JB Kind Team
Good company to deal with
Sapele Dior ordered .Good communication and quick delivery .polite driver very helpful. Thanks
10 January 2025
Unprompted review
Reply from JB Kind Doors
Dear Terry
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We’re very pleased to hear that your delivery went smoothly.
Kind regards
The JB Kind Team
Good service and delivered with care
9 January 2025
Unprompted review
Reply from JB Kind Doors
Dear Garry
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you're happy with our service and that your delivery went smoothly.
Kind regards
The JB Kind Team
So happy I ordered more...
As I was delighted with my previous experience this was my second order for JB Kind doors. The first doors were so good I decided to order more and now have enough to complete the rest of our house.
Everything from ease of ordering through to delivery by helpful drivers was repeated this second time.
Thanks again from a very satisfied customer.
8 January 2025
Unprompted review
Reply from JB Kind Doors
Thank you for taking the time to leave us a 5 star review.
We're delighted to hear that you're happy with both your doors and our service.
We're always on the lookout for photos of our doors in their new homes. If you'd be happy to share some with us, we'd love to see the transformation. Feel free to send them to info@jbkind.com.
Thank you once again for your kind feedback.
Kind regards
The JB Kind Team
Ordered wrong doors
Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors are of good quality now fitted look great 5 star company
12 November 2024
Unprompted review
Reply from JB Kind Doors
Dear Peter
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We were very pleased to have been able to help you with your exchange and that everything went smoothly.
Kind regards
The JB Kind Team
I was really pleased JB Kind , they noticed the address was wrong and contacted by phone , The deliverywas quick and efficient. I’m so pleased.
I was really
19 December 2024
Unprompted review
Reply from JB Kind Doors
Dear Carol
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We were very pleased to spot that your delivery address needed amending to ensure that everything went smoothly.
Kind regards
The JB Kind Team
Great service from Order to delivery.
Great service from Order to delivery.
Kept informed on the whole process. Friendly delivery driver also upon receiving the goods I ordered.
11 December 2024
Unprompted review
Reply from JB Kind Doors
Dear David
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
We’re delighted to hear that everything from your order to delivery went smoothly, and that your driver was friendly. We’ll be sure to pass on your kind feedback.
Kind regards
The JB Kind Team
Great service from ordering to…
Great service from ordering to delivery.kept informed all the way through purchase to timed delivery slot,highly recommend
29 November 2024
Unprompted review
Reply from JB Kind Doors
Dear Eddie
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that your order through to delivery went smoothly.
Kind regards
The JB Kind Team
Easy to use website via Toolstation.
Easy to use website via Toolstation.
Good quality door at a reasonable price.
Delivered within 7 working days, by a friendly, helpful driver.
Would thoroughly recommend JB Kind Doors
28 November 2024
Unprompted review
Reply from JB Kind Doors
Dear David & Sandra
Thank you for taking the time to leave us a 5-star review, it is much appreciated.
We’re pleased to hear that you are happy with the door purchased through our supplier partner, Toolstation, and that your delivery went smoothly.
Kind regards,
The JB Kind Team
Ordered a brown internal door from…
Ordered a brown internal door from Robert Dyas to be supplied by JB Kind.
I received a pine door, which took 2 weeks of constant hassling for the incorrect door to be collected, and I still have not received the correct door...
"We can't send the correct door until we receive the wrong one"...
so 1 they can't get the order correct
2 they send out 2x 7.5 ton lorries, one to collect and one to deliver the correct door, which I have to wait a future week for
Let's hope they send the correct door this time
21 November 2024
Unprompted review
Reply from JB Kind Doors
Dear Trevor
Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the mix-up with your door order and the delays in resolving this matter.
We understand how frustrating it must have been to receive the wrong product and then face delays in having it collected and the correct one delivered. Our policy requires the incorrect item to be returned before dispatching the replacement, but we acknowledge that this caused an unnecessary inconvenience in your case.
Regarding the logistics, we strive to optimise our deliveries and collections, but we regret that this resulted in multiple lorry visits and a further delay. Please be rest assured that we are working with Robert Dyas to streamline these processes and prevent similar issues in the future.
We hope the replacement door meets your expectations.
Kind regards
The JB Kind team
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