I have had a very bad experience after ordering a door through a third party. To start with, a wrong door was delivered. This is where the nightmare started. For weeks I kept chasing for the door I... See more
Company replied
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See what reviewers are saying
Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors ar... See more
Company replied
Rang on Friday at 4.30pm having forgotten to do an order for a valued customer. A lady in sales called Debra, took pity on me, and all resolved within hours. Doors with customer within 2 days. Br... See more
Company replied
We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above... See more
Company replied
Company details
Written by the company
JB Kind Doors supply via a network of builders merchants and online partners. Choose from over 200 different wooden door designs to suit all tastes and budgets. Contemporary and classic internal doors, external doors, fire doors and pocket door systems.
Contact info
Unit 2 Enterprise Way, S75 3DZ, Tankersley, United Kingdom
- 01283554197
- info@jbkind.com
- www.jbkind.com
4.3
Excellent
301 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactly what I wanted!
Notifications were precise & accurate. The delivery man was polite, chatty & helpful. The goods were packaged well & good quality!
10 October 2024
Unprompted review
Reply from JB Kind Doors
Dear Karen
Thank you so much for taking the time to leave us a 5-star review!
We appreciate your kind words and are pleased to hear that your delivery went smoothly. It's wonderful to know you're happy with the quality of the products.
Kind regards
The JB Kind Team
great service from website to delivery
polite and helpful lady delivery driver. door is absolutely solid… I bought a fire door for the loo to help muffle the sounds that might eminate… every confidence this will be up to the job!
9 October 2024
Unprompted review
Reply from JB Kind Doors
Dear Julian
Thank you for taking the time to leave us a 5 star review.
Your positive feedback will be passed onto our driver Amy and we’re very pleased to hear that you are happy with the door and feel it will meet your requirements.
Kind regards
The JB Kind Team
Excellent quality doors
Excellent quality doors, excellent quality service. Highly recommend JB Kind products and have just them on many projects and in my own homes
7 October 2024
Unprompted review
Reply from JB Kind Doors
Dear Will
Thank you for taking the time to leave us a 5-star review.
We're happy to hear that you're pleased with both our doors and our service. If you have a chance, we’d love to see some photos of the doors installed in your projects - feel free to send them to info@jbkind.com.
Kind regards
The JB Kind Doors Team
Very good product
Very good product, good price. Ordered late Friday, received first thing following Thursday. Good communication throughout. Easy 5 stars from me!
26 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Scott
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Well done
Driver found my car park at rear of premises without a problem...delivery on time and efficient...no problems...just hope doors fit
25 September 2024
Unprompted review
Reply from JB Kind Doors
Dear David
Thank you for taking the time to leave us a 5 star review.
We appreciate your feedback and are pleased to hear you are happy with our delivery service.
Kind regards
The JB Kind Doors team
Good company to deal with
Great website, easy choose what you want. Purchasing process easy.
Order progress updated regularly and door delivered on time. Will use again.
23 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Steve
Thank you so much for taking the time to leave us a 5* review.
We are pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Reply from JB Kind Doors
Dear Radu
Thank you for taking the time to leave us a 5 star review.
Your feedback is much appreciated.
Kind regards
The JB Kind Doors team
Top shopping experience
I would echo Garry Walton’s review 100%. They kept me informed the whole way from payment to delivery just this morning. Delivery driver was careful and considerate.
Top shopping experience. I will definitely shop with them again.
13 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Val
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with our service.
Kind regards
The JB Kind Doors team
Excellent company to deal with
Excellent company to deal with. Kept us fully informed as to progress of order. Great and helpful delivery driver.
11 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Peter
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with our delivery service.
Kind regards
The JB Kind Doors team
Great experience and top company
Great experience and top company, which is very rare these days, polite driver, excellent communication throughout and top product.
Highly recommended !!
10 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Ian
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with your doors and our delivery service.
Kind regards
The JB Kind Doors team
Easy door order
From start to finish they were very efficient, informative and helpful.
Excellent company to deal with also great products.
Delivery driver so helpful and polite, brought the doors inside for me, wouldn’t let me help brilliantly bloke 👍🏻.
5 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Garry
Thank you for taking the time to leave us a 5 star review.
We appreciate your feedback and are pleased to hear you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Prompt delivery and polite driving chap.
9 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Julie
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with our delivery service.
Kind regards
The JB Kind Doors team
Reply from JB Kind Doors
Dear Consumer,
We are sorry to hear about your negative experience. Unfortunately, from the details currently left via the review I am unable to investigate this any further.
If you can please e-mail us with your order details via info@jbkind.com we can the look into this in more depth.
Kind regards
The JB Kind Doors team
Delivery arrived today
Delivery arrived today, lovely delivery driver Amy got the accoustic panels to my front door which I then took into the house.
I received plenty of updates via text and email, and I'm very satisfied with the service received.
5 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Jason
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We’re pleased to hear that you are happy with your wall panels and our service. We'll be sure to pass your kind words onto our driver Amy.
Kind regards
The JB Kind Doors team
Delivery tracking link = really good!
The delivery tracking link was extremely useful to see exact location and arrival time while we had loads of other things going on. Delivery wasn’t quite on time but the map allowed us to get a pretty accurate idea so we could get on with other work.
5 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Chris
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with our delivery service.
Kind regards
The JB Kind Doors team
Recommended
Kept informed from order to delivery, delivered as scheduled, very good service, strongly recommend.
4 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Rob
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with our service.
Kind regards
The JB Kind Doors team
Reply from JB Kind Doors
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
Kind regards
The JB Kind Doors team
Delivery arrived in good time
Delivery arrived in good time, well within delivery schedule. Doors were well packaged an appear to be in good condition. However, the delivery driver refused to help bringing doors into the house. To get the doors inside I had to negotiate three steps up to the front door and then an immediate right turn into the house. This would have been so much easier with a little help.
2 September 2024
Unprompted review
Reply from JB Kind Doors
Dear Michael
We are sorry to hear that you are disappointed with our service.
Our drivers are contracted to deliver to kerbside only, which means they are not able to deliver products to the inside of a property. We do try and advertise this where possible so that customers know what to expect upon arrival, as well as stipulating this information within the SMS/e-mail communication that is issued prior to delivery.
Kind regards
The JB Kind Doors team
Great product well delivered …
Great product high quality with good finish protected well for transport
Square and straight!
Gentleman and companion (gorgeous dog) that delivered very helpful and courteous.
28 August 2024
Unprompted review
Reply from JB Kind Doors
Dear Pete
Thank you for taking the time to leave us a 5 star review.
We appreciate your positive feedback and are pleased to hear you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Reply from JB Kind Doors
Dear Andy
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
Kind regards
The JB Kind Doors team
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