Jaycotts Sewing Supplies Reviews 215

First class customer service

We ordered a pattern and when it arrived it had a page missing. We let the staff at Jaycotts know at 10 o'clock on Tuesday and had a response within a couple of hours to say they were sending another on.

By the next day, Wednesday, we had a replacement.

In times when it's almost impossible to deal with anything other than a chat bot it's refreshing to deal with such helpful people. Thank you so much, we will be recommending you to all our sewing friends.

Excellent service, stock and ordering system. Backed by very quick delivery.

Jaycotts never fails to deliver promptly, carry an excellent stock, they appear to use eco friendly packaging as much as they can and provide a first rate service. Highly recommend and very reliable.

Excellent service. Ordered some items on Friday at 12pm. Received email at 12.30 advising it had been posted out. Received items Saturday morning. Have used Jaycotts many times & never hesitate ordering from them. Highly recommend…

I ordered a pattern on Tuesday and it was delivered in the post the next morning. I have always received excellent service from Jaycotts and recommend them for this reason and the wide range of patterns and haberdashery.

They were amazing, I ordered some ribbon one afternoon, I got it through the post the next day .

Excellent service. Very prompt delivery.
I am always pleased with all my orders. Cannot recommend Jaycotts enough.

Excellent service my wife recently purchased a rather expensive sewing machine and was told right from the start there would be a delay in shipping All through the process was kept updated on the delivery time. When the machine was delivered she was given a free gift.A very special mention to Alex for all his help and professionalism.

They have a good range of products and prices, and excellent costumer service if things don't go as expected. Very happy customer!

I'd give this company more than 5 stars if I could. I have always experienced excellent service. If I order in the evening then the orders are completed ready to be despatched before 8.00 am the next morning! The communication on the order process works well and the website is easy to navigate. Their prices are competitive and the plain dyed cotton material is a good quality.

First time buyer with Jaycotts and I was impressed with the efficiency of the service. Easy to order, arrived the next day. Well packaged with no wastage. Would definitely purchase from them again.

My go-to online shop for sewing supplies. A pleasure to do business with them. Good choice of interfacing, linings, threads + all haberdashery. An easy to negotiate website. Very prompt at processing orders and good communication. Always tempted to buy a new sewing machine from them but have so far resisted. Often notified of offers or sales but mostly these seem to be for sewing patterns.

I very rarely write reviews, but Jaycotts are really wonderful. They stock embroidery supplies that are hard to find elsewhere at great prices and with an efficient ordering and delivery process.

I bought a pattern online on New Year’s Day. Very impressively it was through my door when I returned after the holidays 2 days later, and in a cardboard mailer, so in perfect condition.

My go to company for haberdashery online. Tune out of something at midday on Friday? No worries, order from jaycotts it’s through the letterbox at 8am Saturday. Never failed me. I live a half hour drive from my nearest haberdashery so this saves me precious time (and money)

Fabulous company and team work.
Can not fault them.
Especially because my business is only a one person company.
I would recommend Jaycotts to anyone
Linda/Stitchitsisters

Ordered a 30m roll of Vilene.
It was priced reasonably. Ordering was really easy and straightforward and the delivery was super fast.

Well done Jaycotts I can't recommend you highly enough will definately be my go to store.
Super company.

First of all I liked that the description of the dressmakers tracing paper gave useful and detailed information; size of sheets, transparency, how it can be used, etc. as I wasn't sure about which type I wanted. It was also slightly cheaper than on a couple of other sites I found. Then I noticed that orders before 2pm are usually processed the same day. It was 13:55 on a Friday, so I quickly submitted my order. It was immediately received, processed a few minutes later and dispatched at 14:10 using the standard 24 hour tracked delivery for £1.99, which I think is pretty good value. And it did indeed arrive within 24 hours - on a Saturday. Thank you Jaycotts

Called in today as thread kept snapping on my machine. I didn't buy my machine from Jaycotts yet they took the time to test different needles and threads and sorted the problem. Fantastic service, friendly staff who went above and beyond to help me. I bought new needles and thread, both competitively priced, I will definitely be going back. Thanks so much, you are brill!

Great company that go above and beyond to help their customers! Great products at great prices with amazing customer service!

Thank you!