Jarrolds Reviews 

My son was buying his first home on the outskirts of London and after looking around many places for furniture, on the recommendation from my daughter, he bought a Sofa and Chair from Jarrold, and purchased this whilst home for the Easter weekend. The lead time was 10 weeks so he bought a Futon to use until the furniture arrived. After 10 weeks, which was up last week, he received a call to say that the furniture was ready. My son was working away when they wanted to deliver so my husband and I travelled from Norwich to his home to enable this to happen. The delivery charge included unpacking and positioning of the furniture. The delivery men unpacked the sofa first only to find this was so badly damaged. It was full of holes and marks and if that wasn’t bad enough, upon unpacking the chair they discovered a large split on the side. I have never seen new furniture delivered in such poor condition.

The delivery men took photographs of the damage and suggested we do the same. They left the furniture saying that it would be replaced. After they left I called the store and was asked to send in the photographs. Which we did straightaway. Expecting to hear back the next day, we waited for a call, but never heard anything that day or the morning after, so we decided to visit the store. The person we spoke to didn’t know anything about it, because the person who had requested the photographs only worked part time and hadn’t been in work since the day we called. However, the young lady who had originally served us came to speak to us and was very apologetic, she told us that she had seen the photographs and couldn’t apologise enough. My son was still working away at this point, but told us he did not want a replacement of the same furniture because we felt it was poor quality. Therefore, the order was cancelled. My daughter contacted my son on FaceTime whilst we were still in the store, and he chose a different sofa which we ordered and paid for in full on a separate order. We were told an email would be sent to our son with a number to call for his refund for the cancelled order. We were also told that he could keep the damaged furniture to use until his new furniture arrived, as it was going to take a further 10 weeks for this to arrive. The young lady had checked this with a colleague before telling us he could do this. My son was pleased because the Futon is not really comfortable to sit on. This all seemed fine and my son received the follow up email. However, when my son called the number this week to arrange his refund he was told that he couldn’t have it until the furniture was returned, and it had to be returned immediately. He explained that in the email he received it said that he could use the sofa until the new one arrived, he was told that the information contained in the email was incorrect and he wasn’t able to do this. So, all in all, buying furniture from Jarrold has been a very poor experience indeed and we are looking into cancelling the order we do have, because I was told this morning that as the new sofa is with a concession within Jarrold it is nothing to do with them. Also, I was told by Glenda that the reason my son could not use the damaged sofa is because he may not give the sofa back. I told her that he had ordered another sofa so why would he do that? Therefore, we have to trust them with our money for 10 weeks, but they are full of distrust for us. Certainly makes you feel good!!! We will not be recommending Jarrold either because any trust we had in them is gone. Extremely bazaar set up and for all the aesthetics of the store it is just merely,
“Window dressing”.

I had trouble with my skin and it was difficult to support with make up. I went to MAC and I saw they were fully booked , but a make up artist at the counter took some time for. Her name was Courteney and she was amazing. She help me understand what I needed and gave me some suggestions for my skin problems. She is very talented and very kind. At one point, I forgot something when I left and she kept an eye out for me in Norwich, to make sure I got my item back. Luckily I walked past MAC and she saw me, and gave me back my item. Jarrold and MAC have a wonderful staff member, make sure she is rewarded for her kindness please.

Do not buy watermans pens from these!
I spent £70 on a Waterman Hemisphere Vermillion pen for a gift and it was delivered in a paper slide box, this type of box is used the the cheaper waterman pens, You should get a hard blue hinge box for the more pricey pens.
Jarrolds do not offer any help at all.

Dad and I Visited the Norwich store today and wanted to share our experience.
Tim from the men’s department helped my dad choose an outfit for a wedding reception. Dad hates shopping so his professionalism in what sizes he would need and his great knowledge of fashion really helped . When I mentioned I wanted some new foundation he went and got Paris who came promptly and did my make up to a high standard and colour matched my skin and I also brought a moisturiser with my foundation both fantastic products.

They both delivered first class customer service to us both . Something that’s sadly hard to find nowadays. We didn’t feel rushed, they gave us all their time and totally made our shopping experience something to remember. We were given great advice from both departments and laughed a lot too.

We signed up for a points card and received 10% of our bill.

We will definitely will be returning .

Well done Jarrolds

I have bought a tom ford grey vetiver fragrance its been 2days i didnt get any confirmation email ,no receipt ,no order update nothing. I checked my oders on their web it just says order number nothing else . My order #864369

I ordered a longchamps bag from Jarrold and it wasn't clear that this was a small bag. I revisited the website after receipt of the bag and saw there is an "S" in the title but nowhere in the description does it clarify that this is a "small" bag. Everyone knows what the classic longchamps bag looks like and that was what I expected so when I opened the box I was appalled that they hadn't made it clear this is small. Putting dimensions is not enough, it needs to be described. Ideally with "small" spelt out in the title.

That all said, I have uprated my score from 3 to 4 as Jarrold's sent me a royal mail sticker for return postage and I think that's good customer service.

I always shop in Jarrolds and they’ve given me top quality service for over 20 years. Felt they deserved a good review. Staff are super friendly and informative, product range is fantastic and it’s a real asset to have such a strong independent like this in my home city of Norwich! May the years of success continue!

I bought a pair of Mint Velvet trainers couple of days ago, and surprisingly received a wrong brand, the brand that Jarrold does not even sell! Contacted the customers service telling that the shoes were sent back, however they said that i have to return the actual mint velvet which unfortunately did not even receive them! The lady on the phone was very rude to me, she did not even listen what i was telling her (trying to explain the situation).Very upsetting and humilitative situation i have to go through even thought i paid a correct amount for item! I will never buy again from Jarrold, and just want to make aware other customers about my experience!

Had a Tetrad sofa (£2000) delivered in early January to match another Jarrolds sofa we had bought earlier ( about £2800 ) ordered with Bill in Carpets with one wrong cushion ( £75 ) we wanted the sofa and cushions identical to the display item seen in-store. Seemed quite a problem to resolve with Tetrad ( from Jarrolds point of view ) so offered to buy 2 further cushions if a good price could be offered - but Bill seemed reluctant to discount further than £59 each ( the sale price now being offered in-store ). On 24/2/2023 Bill from Carpets offered to deliver by hand the correct cushion which I accepted but seemed a little strange as I’m in Stratton Strawless ( NR10 ) and they have full time delivery staff.
Now it is 16th March and there is no sign of the correct cushion or Bill ?

Miss leading and not very helpful customer service.
The item i am looking for was clearly displayed on the website and showing stock, i ordered the items but i then re checked the order email and it confirmed what i was buying is what i was getting. Clicked on the product and the description and item had changed to assorted. This is not what i added to my basket or bought. You only see what you are actually getting until you click further on the item. I am glad i done this or i would have had disappointed children. Customer service through live chat was just to email them with the ones i want - no mention of this in the product description. After speaking to web team I decided to cancel my order as the item was misleading.

Hi I Bought Some Denby Halo items Very nice and high-quality products 30% discount In The Sale Jarrolds to say A massive thank you for your personalise service which you give to your customers

Visited Jarrolds this morning. Popped in the restaurant on ground floor, waited 15 mins for service. Even though staff were stood around and only 4 customers, got up and left. Went to the Pantry - only to be very disappointed. Ordered a 7 item breakfast. Half a large mushroom counted as 1 item!! The whole breakfast was cold. Service was awful. If food was probed you would not serve it!! . This place used to be full it no longer is. I would say avoid if you can!! I certainly will not visit again

One item from a Jarrold order was cancelled but did not receive a refund. Emailed and contacted via FB but received no reply.

I was looking for a specific jumper. On a search engine it showed Jarrold’s had stock. I had never heard of the company and live no where near it. However ordered. Brilliant experience. It came next day which I did not expect. Unfortunately it was too big and I had to return. Money refunded to my account same day they received the package back. Other bigger retailers could learn from this. Will certainly use again

A great shopping experience. Love this store. Staff always happy and helpful. Found a jacket in Mint Velvet. I will be back again soon.

Fantastic service. I called to check they had the bag in stock. The staff were very helpful and professional. It turned out that there was only one bag in stock (the one on display), so the member of staff took the bag to the order processing department for me. I had to order online, but the site was showing an error, they stayed on the phone with me whilst they very quickly sorted the problem at their end and ensured I could order the bag. I was not expecting them to be able to get the bag to me before Christmas, as I ordered it so late in the day, but they did! It arrived on Christmas eve. A fantastic service and experience. Thank you.

I haven't visited Jarrolds for several months and went to the 3rd floor restaurant and wish I'd not bothered. It was fairly quiet to what I would have expected. I wanted the vegetable soup and had to wait for about 10 minutes before being served, and even when I and another customer got the attention of a server she pretty much told us she was on sandwiches and baked potatoes. The latte i had was weak and tasted of poor quality also it was not as hot as it should have been. I used to enjoy my visits to the restaurant, come on Jarrold you are much better than this

Ordered a slow cooker as a christmas present, showed in stock on the website. Got an email after purchase saying they would check on the stock status. 3 days later, nothing so emailed to find out. 4 days after ordering im told theres no stock. Absolutely disgusting, if you do not have an item in stock, dont sell it. DO NOT ORDER FROM THIS SITE.

Took them 3 days to confirm they had item in stock of an item ordered online - it was listed as in stock at the time I ordered it for Christmas. I had to contact them to find out what the hold up was, was informed 1st picker hadn't been able to locate it so sent a 2nd picker out. The next day told 'sorry, out of stock'. They need to act quicker than this, especially over Christmas period when there is already parcel delivery delay. Second time this has happened at Christmas time with Jarrold, unreliable - won't be using them again.

Very fast. Present picked up in store by recipient, no problem.