So far I have been very satisfied with the boxes I have gotten. They have included a wide variety of candies and snacks that I haven't seen or tried before. Their current warehouse change has led to... See more
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Review summary
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Chip Star Potato Chips - Nori Shio Seaweed Salt if you like the taste of seaweed then you will like these chip the just taste like the the us chips from pringles chips come try them Japan candy store... See more
I rated this a four star because they have a lot of options, drinks, food, snacks, items, etc. They have everything very organized and I haven’t had any issues on the website. The only sucky thing is... See more
It's nice to see so many different colorful and designed products. Probably you discover every time something new. Room for improvement is the lack of labelled products with vegan or vegeterian.
4.0
Great
792 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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efficient and clear understanding of…
efficient and clear understanding of the product, they give more than others.
18 January 2026
Unprompted review
Japan Candy Store is unreliable
Japan Candy Store took 6 months to ship my order. When I received the order, they let me know that one of the products had expired, and they issued me store credit for the order. I emailed back asking for the amount to be refunded to my card, but they never responded.
12 January 2026
Unprompted review
Reply from Japan Candy Store
Hi Elizabeth! I'm very sorry for the wait! I couldn't find your order with your name. If you can leave your order number here, I'll check it again for you. Thank you!
Reply from Japan Candy Store
Thanks so much for checking us out! 😃 We work hard to bring a little bit of everything from Japan. Whenever you feel like treating yourself, we’d love to pack your first order and share the fun with you! 😊
Very nice packaging
Very nice packaging, extras, and snacks in general! Would recommend
8 March 2025
Unprompted review
Great products
1 January 2026
Unprompted review
Yummy + High quality
Very very good and high quality products!! Snacks are very good and I get to try new things!
12 January 2026
Unprompted review
If You Can't Get To Japan Try This!
Yum! Well most of the time lol. Quick Shipping and fast email communication
6 November 2025
Unprompted review
Great products
10 December 2025
Unprompted review
Love their boxes
1 January 2026
Unprompted review
No communication + scam?
I placed an order on December 2 on their website, and since then I haven't heard anything except for a message about the move, but that's it. I haven't heard anything despite sending reminders on WhatsApp at the beginning of the year.
If you happen to be reading this, my order number is JCS68421.
I've ordered twice in the past and never had any problems (except that the tracking was terrible), so I'm very disappointed, and I feel like the only way to contact them is through TrustPilot.
UPDATE
I did receive part of the package. It's been almost a month since my order was updated, but there is still no delivery update for the other products, and some products are in a single shipment (four deliveries for one order, and only one arrived in early February).
No news on WhatsApp, even though they claim otherwise in their reply to this message.
2 December 2025
Unprompted review
Reply from Japan Candy Store
Hi! I apologize for the wait. We replied to your WhatsApp message and don't worry! We will prepare your order and email your tracking number asap.
I have ordered on 22nd December
I have ordered on 22nd December
And have not received anything yet
It havent even been shipped
And there is no reply customer service whatsapp and email
4 January 2026
Unprompted review
Reply from Japan Candy Store
Hi Rashid! I'm sorry for the wait. Our team is working double time to ship all orders and we'll email your tracking number asap.
I got ONE product from them and it took…
I got ONE product from them and it took SEVEN months for them to get it to me. Will never buy from them again!
31 July 2025
Unprompted review
Reply from Japan Candy Store
Hi! I'm really sorry to hear about your experience. Our warehouse move is now finished and we'll be shipping as usual again. I hope you'll give us another chance in the future.
75% of my order sent to different address slow* response.
Order placed Oct 17, JCS67189 75% of the order was sent to wrong address in wrong state. Delivered Dec 15th.Contacted delivery company they sent photo evidence of wrong name and address on package, they redirected me to the sender. Contacted JapanCandyStore via e-mail support Nov 20th (no ship), and Dec 16th (wrong address delivery), hello@japancandystore no response. Contacted via Facebook messenger Dec 18th, 21st, 28th no response to any messages.
Edit 1/15/2026 : Got one message offering store credit on facebook and when I told them I wanted refund or my items sent to the correct address, been a week, no response.
Edit 1/21/2026 : Response. Refund issued Card issuer is processing refund Should receive by Jan 23.
11 December 2025
Unprompted review
Reply from Japan Candy Store
Hi Garet! I'm very sorry about what happened. I understand how upsetting it is when a package is misdelivered.
Don't worry! We have replied to your messages already so we can help sort this out. Thank you and we hope to hear from you soon!
Overall expirience was quite bad.
I orderd a box there on December 1. and still gotten any Information if my Parcel has been shipped. Since ordering i tried to get in touch with the Custumer Support two Times and didn't get any response.
Its January 1. and still no Information or Package....
If someones wondering if i have recived anything... It's now January 13. and still nothing... No shipping information or parcel...
It's February 1. Its been about 2 Weeks since i did recive some shipping information. Still nothing showed up and when i look into the Shipment Tracking nothing had changed.
At this Point i am wondering what will show up at my door (if something comes) because i bought the Snack Rescue Box with Stuff that has reached its Expiry Date.... It's been two Months...
It is Febuary 10. and the Box finally arrived. It containd as much Candy as promised but most of the Stuff Expired in the beginning of October last Year. I knew, that the Box would contain Candy thats close or just over the Expiry Date, but over 4 Months is quite a lot...
In conclusion: If you live in Germany you shouldn't buy a Box with Stuff thats close to being bad... Otherwise be prepared for a long wait.
1 December 2025
Unprompted review
Reply from Japan Candy Store
Hi Anja! I'm sorry for the delay! Your order is on its way to you. It can be tracked using the link below. I really hope it will arrive at the soonest! 😊
https://www.japancandystore.com/apps/tracking?nums=H1000811325204301081
It is far past the promised ship time…
It is far past the promised ship time and I have attempted to email the company multiple times to check on my order with no response. I have had to submit a claim with my bank to reverse the charge.
11 December 2025
Unprompted review
Reply from Japan Candy Store
Hi Truleigh! I apologize for the wait! We emailed the update about your order. We are doing our best to ship orders asap.
They just took my money
They just took my money and never dispatched anything. Ignored all of my messages on multiple platforms. I've had to contact my bank to hopefully get my money back.
8 December 2025
Unprompted review
Reply from Japan Candy Store
Hi Zoe! I'm truly sorry to hear about what happened. If you could share your order number here, I'll make sure to get it shipped asap.
No customer service
Order JCS68960 - ordered snacks and candy for my daughter as a Christmas gift. No shipping information but gladly took my money. Reached out via email and WhatsApp with zero response. Terrible customer service.
14 December 2025
Unprompted review
Reply from Japan Candy Store
Hi Jen! I apologize for the wait! We have replied to your messages and we will ship your order asap.
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