Japan Candy Store Reviews 

Complete scam. You will have your money taken with no response or shipping update. $130 taken from me with no response in emails or any communication whatsoever. I requested to have my order canceled the day after I made it and had no response and no refund after a month. Cancel my order JCS67718!

I have bought from the store back in 2021 and the service was great.
This time I placed my order on november 16, and still am waiting for it to be shipped. Already written email but no answer.
I find it very very very umprofessional.
As I wrote back to your email, I don't care if you are moving your warehouse. You should have made it clear on the homepage of the site, so that a customer would have been free to purchase or not.
I will receive my order months from now, and it will be un useful then.

Scam. None of the customers receive their orders - the reviewers that say otherwise are fake. The customer service exists, but they answered only once explaining that they are moving their warehouse, so delay is expected, but it seems that there are still people waiting for their order since April. Absolute scam.

Do NOT order from the website. I made my order and it was fake about BOTH the shipping and reply time. They did not ship in week or two, neither did they reply to me for days even though I reached out to them through all the ways they put on their website. I'm disappointed and would never use it once I get a refund.

I love this online store they have the best sweets and treats! The pricing is very good as well I would like to see more variety of snacks also with bigger packaging I feel like the snacks are a bit small… other than that I love this store and the yummy treats they sell

I never received my order that I made in August. They told me there would be a delay due to their warehouse issue. Every time email for a follow up, they kept saying they would be getting to it soon. It’s been almost 4 months now. They really shouldn’t accept orders during their moving period. I wouldn’t recommend, very unprofessional

It's nice to see so many different colorful and designed products. Probably you discover every time something new.

Room for improvement is the lack of labelled products with vegan or vegeterian.

Ordered about 8 months ago. Yet to receive my order or a refund which I requested. Seems they are just taking orders now and do not plan on sending those out. I have communicated via email but they are just quick responses. I’d stay away! Do not order!

I absolutely love Japan Candy Store! I haven't yet had the pleasure to order individual candies, but I greatly enjoy their subscription option, which comes with all kinds of yummy goodies. It's a great way to get a fun selection of Japanese treats!

Good variety of products and friendly customer service via email.

I love candy, sweet treats from other countries get my interests.

So far I have been very satisfied with the boxes I have gotten. They have included a wide variety of candies and snacks that I haven't seen or tried before.
Their current warehouse change has led to a veery long delay (about 7 months), but I assume things will go back to normal when they're done moving.

I love how kawaii their website is! All of the candy and food options look SOOO appetizing! I've ordered from them once <3

Good candy came here a couple times before

I have ordered from them twice in the past and both times have arrived quickly. However, it's been two weeks since I've placed my third order and it still hasn't shipped. Only through other reviews did I find out about the warehouse relocation but I hoped that they had said that before. I've also emailed and messaged on Messenger but am yet to receive a reply.

EDIT:
I got a partial shipment 4 days after on Nov 26 which is understandable because of the warehouse relocation. BUT, I just received it now and there's items that are missing in my package that they said was included in the email. I'm worried that they'll mistakenly write them off as sent and not add them to the rest of my items that still need to get shipped. I am also yet to receive a reply on my Messenger about a question on the rest of my items.

So, I want to start by saying I love this store. I have bought from it many times in the past. With my recent order though, this is the longest it has ever taken to arrive. I made 2 orders, 1 on October 15th 2025 the other on October 22nd 2025 I feel they should have arrived already, but they have not. In the past , they arrived within 1 - 2 weeks. It is November 14th 2025 today, and I have not gotten any updates on the orders. It shows they have not even shipped, it just says "confirmed". On the Shop app it just says "preparing shipment". I already contacted their email and WhatsApp support. I couldn't get to their SMS support, because it says it was too busy and not available. I did get a response from their YouTube channel when I commented on their YouTube short video. I will say again, this store is great, they have an awesome variety of things to buy, just wish their costumer support was a little better. 🚨UPDATE🚨 they responded back to me through email and YouTube comments. The delays are because of them moving warehouses. I'm glad I got a response back.

I sent out two emails few days ago and they still haven't replied. They don't send emails about shipping their items nor on my request to cancel my items; I had to send a billing dispute to my card company because of this. I recommend not ordering from them unless you like waiting endlessly and getting no replies to emails!

I ordered in July 2025, and received only one item from my order about 2 weeks later. I am still waiting for the rest of my order, around £35 worth.

I have emailed multiple times and received a copy and paste response about warehouse issues in early September. I was promised my order was shipping soon. It's 2 months on now from that last update and still nothing,and no replies to my emails asking for an update.

Edit to reply to reply: This is exactly what I was told more than 2 months ago. And how can they state my order is being shipped ASAP? They have no way of identifying my order number from this review.

Edit one month later: Still no notification my order has been dispatched. I have absolutely no confidence this is coming or that I am being taken seriously. As you don't respond unless I comment here, I would appreciate a cancellation and refund at this point. I'm so tired of it. Thanks.

12/12/2025
Please email me confirmation of my refund, as I haven't received this.

In August I ordered some candies in Japan candy store, hoping to receive them by Halloween (order JCS66089). Some time later I have received a package with only 3 items out of 9 that I ordered. I sent them an email asking when I get the rest, but got no answer. They keep sending messages that they move their warehouse, however I don’t get how moving a warehouse should deprive of getting my purchase.
So far I have contacted their support several times and even submitted a complaint through ShopApp, and no one got back to me. Scammers.