Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off. I’m just at the end of... See more
Company replied
The box arrived late but I have now been on the plan for a week. I didn't realise the sweet biscuits were only one in the packet that was disappointing, not worth having . Love the soups though, but d... See more
Company replied
The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mu... See more
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Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Taste pretty awful
Meals convenient. However I found the taste unpleasant in most cases. Any meals containing chicken were dry. The rice in the meals was like porridge. Some meals I could not eat because they were, for me, inedible. Most of the breakfasts and snacks were fine. I won’t be doing it again.
6 April 2026
Reply from Jane Plan
Hi Trish,
Thank you for your feedback.
We’re sorry to hear that many of the meals weren’t to your taste and that you had issues with the texture of some dishes. Our meals are designed to be convenient and nutritionally balanced, but we appreciate that personal preference plays a big part, and we’re sorry this wasn’t a good fit for you overall. It’s good to hear that you did enjoy most of the breakfasts and snacks.
For future reference, we do offer a wide variety of over 80 meals, and you can change your menu between deliveries as well as use our swap up service to tailor selections more closely to your preferences.
We appreciate you taking the time to share your experience.
Best wishes,
Jane Plan
Most things I chose are delicious
Most things I chose are delicious, however a couple have been too watery and I will not be purchasing those products anymore. On the whole it has been a very pleasant first week and I will be ordering again I'm delighted with my weight loss so far.
8 April 2026
Reply from Jane Plan
Hi Michelle,
Congratulations on your weight loss so far — that’s great to hear!
Thank you for your feedback. We’re pleased you’ve generally enjoyed your first week and that you’re happy to order again. We’re sorry to hear a couple of meals were not to your taste and seemed too watery — we appreciate all feedback as it helps us continue to improve our range. If you haven’t already, you can easily adjust your selections for future deliveries through your Jane Plan account to better suit your preferences :)
We’re delighted overall that you’ve had a positive experience so far.
Best wishes,
Jane Plan
Very Happy With Jane Plan !
Jane Plan is easy to follow with lots of menu choices and takes the stress out of dieting. Excellent backup is available from the Member Support Team at any time - I had an issue with my account access which was promptly and expertly sorted by Fatima.
29 April 2026
Unprompted review
Reply from Jane Plan
Hi Angela,
Thank you for your lovely feedback! We're so pleased to hear that you’re finding the plan easy to follow and that it’s helping take the stress out of dieting. It’s also great to know that Fatima was able to resolve your account access issue promptly and efficiently — we’ll be sure to pass on your comments to her :)
Best wishes,
Jane Plan
Excellent Customer Service
Although this plan wasn't for me the communication from JP was excellent especially Lulu who helped me every step of the way and kept me informed. She was so helpful ans made the process easy for me. Thank you
29 April 2026
Unprompted review
Reply from Jane Plan
Hi Fleur,
Thank you for your feedback. We’re sorry to hear the plan wasn’t quite right for you, but we’re really pleased that you had a positive experience with our communication. It’s great to hear that Lulu was able to support you throughout and keep everything straightforward — we’ll be sure to pass on your comments to her :)
Best wishes,
Jane Plan
Lulu was great at helping resolve an…
Lulu was great at helping resolve an issue.
Quick
Effective
Knowledgeable
29 April 2026
Unprompted review
Reply from Jane Plan
Hi Aimee,
Thank you for your kind feedback! We're so pleased to hear that Lulu was able to resolve your issue and we’ll be sure to pass on your lovely comments to her :)
Best wishes,
Jane Plan
Ordered what I thought was a months…
Ordered what I thought was a months supply when I realised it was a subscription tried to change it. I can't afford a subscription you were very patronising and wouldn't budge not very happy it's extorting people's money!!!
8 April 2026
Reply from Jane Plan
Hi Linda,
We’re really sorry to hear about your experience and the frustration this has caused.
All of our plans are monthly subscriptions, which we do our best to make clear at the point of sign-up and within the confirmation email. You can cancel at any time, even before your subscription period is completed. We also offer a 14-day return policy for your first box, and you can try up to 5 days’ worth of meals for free before deciding whether you’d like to return the rest — we’ll then issue a full refund, including for the meals you’ve tried.
We aim to provide friendly and helpful customer service, so we’re very sorry to hear this wasn’t your experience. A member of our team is currently assisting you via email with your return, and we’ll ensure this is handled as smoothly and helpfully as possible.
Best wishes,
Jane Plan
I had a couple of queries regarding my…
I had a couple of queries regarding my next order and Lulu was extremely helpful & professional in the way she helped me
29 April 2026
Unprompted review
Reply from Jane Plan
Hi Mr,
Thank you for your kind feedback! We're so pleased to hear that Lulu was able to help with your queries and we’ll be sure to pass on your lovely comments to her :)
Best wishes,
Jane Plan
Good customer service on email
Fatima, at JP HQ, went out of her way to resolve a few issues I had with excellent Jane Plan. Her responses were efficient and courteous.
29 April 2026
Unprompted review
Reply from Jane Plan
Hi Gill,
Thank you for your kind feedback! We're so pleased to hear that Fatima was able to resolve your issues and we’ll be sure to pass on your lovely comments to her :)
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Patricia,
Thank you for your lovely feedback! We're so pleased to hear that the meals are just the right size for you :)
Best wishes,
Jane Plan
Subscription cancelled
Subscription cancelled.food is inedible. Chicken rubbery and so small portion can't possibly be a healthy amount of protein
7 April 2026
Reply from Jane Plan
Hi Paula,
We’re sorry to hear that you’ve cancelled your subscription and that you did not enjoy the meals.
We appreciate that preferences and expectations can vary, and we’re disappointed to hear that the chicken meals did not meet your expectations in terms of texture or portion size. Our meals are designed by registered nutritionists to be balanced and healthy, supporting safe and sustainable weight loss. We would also like to reassure you that we source all of our ingredients from the best suppliers possible, and we buy our chicken from an approved supplier to an agreed specification.
Your feedback is important to us, and we will pass this on to our team for review. If you would like to discuss your experience further, our member support team would be happy to help at hello@janeplan.com.
Best wishes,
Jane Plan
Jane Plan really works.
I wasn’t sure about Jane Plan, to start with. But it really does work. It’s the only diet I’ve been on where I haven’t had to think about what to eat, how much to eat etc. I’ve lost 2 st and feel so much better and happier.
7 April 2026
Reply from Jane Plan
Hi Sheila,
Congratulations on your incredible weight loss – 2 stone is a fantastic achievement, and it’s wonderful to hear you’re feeling so much better and happier :)
We’re really pleased that the plan has worked well for you and made things easier by taking away the need to think about meals and portion sizes. Thank you for sharing your experience.
Best wishes,
Jane Plan
Thank you Jane Plan for your help and…
Thank you Jane Plan for your help and support in my journey to shed the required pounds, which l intend to keep off. Best wishes.
28 April 2026
Unprompted review
Reply from Jane Plan
Hi Ruth,
Congratulations on reaching your weight loss goals – that’s a fantastic achievement!
Thank you for your kind feedback. We’re delighted to hear that you’ve felt supported throughout your journey, and we wish you every success in maintaining your results going forward :)
Best wishes,
Jane Plan
Stick to the plan . It works.
The food is very tasty not bland at all. I really like not having to think about quantity which ingredients, cooking times and worrying about what shopping to purchase. For me I’ve just got to take a meal from the cupboard pierce the top and place in microwave. Then eat it. To make it go further add fruit with breakfast, salad not lettuce for lunch and two veg for dinner. Salad I like pickled products beetroot peppers onions gherkins cappers tomatoes even walnuts any two and you’re on it. I lost 10lbs in my first week and I thought having done other plans I’d put on or stay the same but I lost another 1lb in my second week. Amazing. Thank you JANE PLAN.
27 April 2026
Unprompted review
Reply from Jane Plan
Hi Keith,
Congratulations on your amazing weight loss so far – 10lbs in your first week and continued progress in your second week is a fantastic achievement!
We’re so pleased to hear that you’re enjoying the meals and finding the plan so convenient, especially not having to worry about shopping, portioning or cooking times. It’s also great to hear how you’re adding your own touches with fruit, salads and vegetables to suit your preferences and keep things interesting.
Thank you for sharing your experience and for your kind words – we’re delighted the plan is working so well for you.
Best wishes,
Jane Plan
I opted for the 4 month plan and it is…
I opted for the 4 month plan and it is so good . It does what it says and you loose the weight.
I have 1 month left to go and I am on track to loose my two stone goal.
i fully recommend this plan to anyone who wants to achieve their goal.
28 April 2026
Unprompted review
Reply from Jane Plan
Hi Liz,
Congratulations on your progress so far – that’s a fantastic achievement, and it’s great to hear you’re on track to reach your two stone goal with a month still to go :)
We’re really pleased to hear the plan is working well for you and delivering what you expected. Thank you for taking the time to share your experience and for your recommendation.
Best wishes,
Jane Plan
Delicious food and so convenient
Delicious food and so convenient! Brought to your door and calorie counted. Great menu and lots of options. I’m confident Jane Plan will help me on my weight loss journey. Thanks Jane Plan
7 April 2026
Reply from Jane Plan
Hi Karen,
Thank you so much for your lovely feedback - we have no doubt that you’ll reach your weight loss goals!
We’re delighted to hear that you’re enjoying the meals and finding the service so convenient. It’s wonderful to know you’re feeling confident in your journey with us :)
Best wishes,
Jane Plan
Lulu has been so helpful I was thinking…
Lulu has been so helpful I was thinking of not continuing with J Plan but lulu has saved the day well done
27 April 2026
Unprompted review
Reply from Jane Plan
Hi there,
Thank you for your lovely feedback. We’re so pleased to hear that Lulu was able to support you and make such a positive difference to your experience. We’ll be sure to pass on your kind words to her :)
Best wishes,
Jane Plan
Really excellent customer service.
The Admin staff o dealt with have been so helpful and accommodating. I have mostly dealt with Lulu who could not have done more to help me. She was so kind and understanding whilst being professional and business focussed. I could not fault them in any way.
My whole experience has been positive from my initial order through to the delivery.
27 April 2026
Unprompted review
Reply from Jane Plan
Hi R,
Thank you so much for your kind feedback. We’re delighted to hear that you’ve had such a positive experience from your initial order through to delivery.
It’s especially lovely to hear your comments about Lulu – we’ll be sure to pass this on to her :)
Best wishes,
Jane Plan
So far the meals are good and the…
So far the meals are good and the weight is coming off... but I'm only 2 weeks in. Some days I am very hungry and a few meals are very incomplete... the Pork Massaman curry needs rice added which you may not have spare calories for.
I let them send whatever for my first order which has made me try meals I wouldn't have. But I can't give 5 stars after getting two boxes in my first month. These were unpacked before the error was realised, and though I had the option to send back... that would have been a hassle. So I have two months the same and I wouldn't have chosen so much soup for May...
I will re-review in 6months when hopefully I have reached my goal weight.
5 April 2026
Reply from Jane Plan
Hi Vicky,
Congratulations on your weight loss so far – that’s a fantastic start in just two weeks!
We’re so pleased to hear you’re enjoying the meals overall, although we’re sorry to hear that some days you’ve been left feeling hungry. Our team of registered nutritionists are available for personalised support, so we would recommend booking a nutrition call by emailing hello@janeplan.com.
We really appreciate your feedback on specific meals like the Pork Massaman curry, as well as your experience with receiving duplicate boxes. We understand how frustrating that must have been, especially when it limited your variety for the month.
As you continue, you can tailor your menu between deliveries to better suit your preferences and avoid meals you don’t enjoy. If you’d like any help with this, our member support team would be very happy to assist at hello@janeplan.com.
We hope the plan continues to support you on your journey, and we look forward to hearing how you get on over the coming months :)
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Patricia,
I’m sorry to hear that you didn’t enjoy the meals. We know everyone’s tastes are different, which is why we offer a variety of meals and the flexibility to change your menu between deliveries to better suit your preferences.
We also have our swap up service, so if something isn’t to your liking, you can send meals back and try different options instead. If you’d like help choosing meals or arranging a swap, please contact our member support team at hello@janeplan.com.
Best wishes,
Jane Plan
Didn’t realise I’d signed up for 8…
Didn’t realise I’d signed up for 8 months, it was not clear when ordering the first box so now they want £150 to cancel. Food is horrible, snacks are ridiculous and a total waste of money that I do not have! Serves me right for not reading the crap reviews first! Don’t know how they have the cheek to push this out to people especially those who are vulnerable. DO NOT
USE UNLESS YIU CAN AFFORD £300 for 8 months in food you can’t eat!
13 April 2026
Unprompted review
Reply from Jane Plan
Hi DiF,
We’re really sorry to hear that you feel this way about your experience.
We do try to make the different plan durations as clear as possible at the point of purchase. The plan lengths are shown in bold on our website, included during the checkout process, and also confirmed in the order confirmation email, so customers have several opportunities to review the commitment before starting.
To clarify our cancellation policy, there are no cancellation fees. Customers are free to cancel at any time. However, because our longer duration plans are offered at a discounted rate compared to shorter plans, if a plan is ended early we simply ask for the difference to be paid between the discounted longer-term price originally selected and the shorter duration actually completed. This approach allows us to offer better value on longer commitments while still keeping flexibility for customers.
We’re very sorry to hear that the meals did not meet your expectations. We do take all feedback seriously, and if you would like us to look into your account in more detail, our member support team is available at hello@janeplan.com.
Best wishes,
Jane Plan
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