Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off. I’m just at the end of... See more
Company replied
The box arrived late but I have now been on the plan for a week. I didn't realise the sweet biscuits were only one in the packet that was disappointing, not worth having . Love the soups though, but d... See more
Company replied
The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mu... See more
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Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
5K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Jane Plan
Hi Diane,
Thank you so much for your kind words! We’re so glad to hear that you've felt supported every step of the way. We're always here to help, and it’s great to know that you’re having a positive experience.
Best wishes,
Jane Plan
Still early days but so far so good…
Still early days but so far so good with a 10lb loss
10 April 2026
Reply from Jane Plan
Hi Patricia,
Congratulations on your 10lb weight loss—what an amazing start! We're so glad to hear things are going well so far. Keep up the great work, and we’re here to support you every step of the way. If you ever have any questions or need guidance, don’t hesitate to reach out.
Best wishes,
Jane Plan
I am really sorry but I am not enjoying…
I am really sorry but I am not enjoying the food, the soups and really nice cant eat nuts and some I found was sloppy
10 April 2026
Reply from Jane Plan
Hi Iris,
Thank you for your feedback, and we’re sorry to hear that the meals haven’t been to your liking. We’re glad to hear you enjoyed the soups, but we completely understand how certain textures and ingredients might not work for everyone. If you’re unable to eat nuts or have specific preferences, please don’t hesitate to reach out to our member support team at hello@janeplan.com. We can help tailor your meal plan to better suit your needs and make adjustments to avoid any ingredients that don’t work for you.
We’re here to help and hope we can improve your experience.
Best wishes,
Jane Plan
ALL the items expected have arived…
ALL the items expected have arived ...they arrived on the correct delivery day and were delivered by a very cheerful gentleman!!!10 out of 10 so far!!
Slightly alarmed by small portions....I knew they would be...now it's up to me to take advanrage of he educated calorie counting and do the best I can for myself. Day 1...off we go!!!
9 April 2026
Reply from Jane Plan
Hi T,
Thank you so much for your fantastic feedback, and we're thrilled to hear everything arrived on time and with a cheerful delivery! We're glad to know you're excited to get started on Day 1.
While the meals may appear small, they’re designed to be more filling than they look. We always recommend adding fruit, vegetables, and dairy to complement the meals and keep you feeling full and energised throughout the day. If you find you're still feeling hungry, please don’t hesitate to get in touch with our nutritionists, who would be happy to provide tailored advice to help you make the most of the plan.
Best wishes,
Jane Plan
I love the massaman curry but the other…
I love the massaman curry but the other curries and the chilli really don't have much in the way of spice. Most people who order spicy foods want to taste at least some spice.
9 April 2026
Reply from Jane Plan
Hi Carol-Ann,
Thank you for your feedback! We’re so happy to hear you love the Massaman curry, and we appreciate your thoughts on the spice levels. We understand that those who enjoy spicy foods want to really feel that kick, so we’ll certainly take your comments into account as we continue to refine our dishes.
If you'd like to try something with a bit more heat in the future, feel free to reach out to our team, and we’d be happy to recommend some meals with a stronger flavour profile.
Best wishes,
Jane Plan
I enjoyed some of the flavours that…
I enjoyed some of the flavours that were sent to me in the box of food. Some of the currys were tasty, but the rice was a little sticky. The soups were fine. The snacks were alright. If a little less Black Pepper was put in, it might make the flavour taste better. Apart from that I can accept what you sent as I enjoy all the different tastes and flavours sent to me. Leslie Louis
9 April 2026
Reply from Jane Plan
Hi Leslie,
Thank you for your feedback, Leslie! We’re so glad to hear that you enjoyed some of the flavours, especially the curries and soups. We really appreciate your suggestion regarding the black pepper, and we’ll certainly take that into consideration to improve the flavour in future meals.
We’re thrilled that you’ve enjoyed the variety of tastes and flavours we offer, and we’re always looking for ways to make the meals even better.
Best wishes,
Jane Plan
Variable quality
The breakfasts and snacks are fine but I found the quality of the lunches and dinners patchy. Several, although listed as entirely different dishes, seemed to have been cooked from the same base products with just a few additional ingredients to make the final dish. Some tasted ok but the texture was terrible (rice like porridge, carrots like sponge, chicken dry and tough).
The customer service is fine. The problem is that you have to order a minimum of one month's worth of food without having tasted any of them. I know you can get a full refund within five days but there is a wide selection of dishes and I didn't realise how many them were basically the same by that point. It was around day 7 that groundhog day set in.
That's the gamble, you may be committing to spending £409 for something you really don't want.
27 April 2026
Unprompted review
Reply from Jane Plan
Hi Pyewacket,
Thank you for sharing your feedback. We're really sorry to hear that the lunches and dinners didn’t meet your expectations. We do our best to offer a range of meals that cater to different tastes, and we’ll certainly take your comments on board to ensure we're providing the highest quality.
We completely understand that committing to a month’s worth of meals without having tried everything can feel like a gamble, and we're sorry for any inconvenience that caused. Please remember that you can always take advantage of our 14-day return policy and the ability to swap meals in future deliveries if you'd like to try new options.
If you'd like to discuss your experience further or have any other questions, feel free to reach out to our member support team at hello@janeplan.com. We’re here to help!
Best wishes,
Jane Plan
That help is just a call to very friendly customer services .and lovely to receive your jane plan hamper of lovely food.
Kept in the loop and every month you can change what you eat it you want .no storing in fridge . Meals well packed and thought out .very tasty just add veg or fruit .you can't loose out to.loose weight from happy bunny
9 April 2026
Reply from Jane Plan
Hi Kevin,
Congratulations on your weight loss, and thank you for sharing your positive experience! We're thrilled to hear that you've been enjoying the meals and that the flexibility to change your menu each month is working well for you. We’re also glad to know the meals are tasty and that you’re feeling supported in your journey.
Best wishes,
Jane Plan
The meal choice is very extensive
The meal choice is very extensive. The meals are tasty and filling.
10 April 2026
Reply from Jane Plan
Hi Diane,
Thank you so much for your kind words! We're so glad to hear that you're enjoying the variety and that the meals are both tasty and filling :)
Best wishes,
Jane Plan
On my first order some of the items…
On my first order some of the items were substituted without checking if I agreed with the alternative
9 April 2026
Reply from Jane Plan
Hi Jean,
Thank you for your feedback. On rare occasions, when a meal is out of stock, we may provide an alternative with similar nutritional value to ensure deliveries are not delayed. However, we appreciate how important it is that substitutions are suitable for each member, and we’re sorry this wasn’t communicated clearly in your case.
If any of the replacements weren’t to your liking, please do let our member support team know at hello@janeplan.com and we’ll be happy to arrange suitable alternatives for you.
Best wishes,
Jane Plan
Reply from Jane Plan
Hi John,
Thank you for your lovely feedback. We’re so pleased to hear that you’re finding the food well balanced, tasty and enjoyable.
Best wishes,
Jane Plan
Tasty food well varied n my body is…
Tasty food well varied n my body is responding with better circulation n starting to lose weight
9 April 2026
Reply from Jane Plan
Hi Audrey,
Congratulations on your weight loss!
Thank you for your lovely feedback. We’re so pleased you’re enjoying the tasty, varied meals and beginning to see the benefits in how you feel. Wishing you continued success on your journey :)
Best wishes,
Jane Plan
Poor
Ordered my injection pen Tuesday morning, took money straight away but still waiting for photos to be approved and pen prescribed. Have emailed twice and had no response. Had an email on Thursday saying I should receive by Sunday but still awaiting approval. May seem trivial but every other company I have used have had next day delivery without fail. Considering this is medication it seems like they are quick to take your money but won't keep you updated. Will not be using again, extremely disappointed as I had heard good things.
28 April 2026
Unprompted review
Reply from Jane Plan
Dear Michelle,
We are so very sorry to hear this, and we truly appreciate you bringing it to our attention. A manager will be in touch first thing tomorrow to get this sorted for you.
For reference, the email address for the Jane Plan Clinic is clinic@janeplan.com
. We don’t currently have any outstanding emails awaiting a reply, so we’re concerned that something may have gone astray.
We promise to resolve this for you as soon as possible. Best wishes Jane Plan Clinic
I have enjoyed most of my meals from…
I have enjoyed most of my meals from Jane Plan. Only a couple I'm not going to request next month. I've only lost 3 lb in the first two weeks but I'm not expecting to be Twiggy at my age.
The customer service has been faultless.
9 April 2026
Reply from Jane Plan
Hi Lisa,
Congratulations on your 3 lb weight loss – a great start!
Thank you for your feedback. We’re so pleased to hear that you’ve enjoyed most of your meals and that our customer service has been faultless. It’s great that you’re already finding which meals suit your tastes, and the flexibility to change your menu between deliveries means you can continue to tailor your plan to what you enjoy most :)
Best wishes,
Jane Plan
The dinners are healthy delicious and…
The dinners are healthy delicious and convenient.
Not a lot of cooking to do which is great for me
9 April 2026
Reply from Jane Plan
Hi Rita,
Thank you for your lovely feedback. We're so pleased to hear that you're enjoying the dinners and it’s great to know that the ease and minimal preparation are working well for you too :)
Best wishes,
Jane Plan
Disappointing overall
Efficient and well organised. Excellent website, support materials and delivery service. Vacuum packed meals mean long life, but unfortunately I found most of the meals very under-whelming, some inedible.
9 April 2026
Reply from Jane Plan
Hi Mrs Blanks,
Thank you for your feedback. We're really pleased to hear that you found our website, support materials and delivery service efficient and well organised.
We're sorry to hear that the meals didn’t meet your expectations. Taste is very personal, and with a wide range of options available, we’d encourage you to make use of the flexibility to change your menu between deliveries to better suit your preferences. Our swap up service may also be helpful, allowing you to exchange meals from a previous delivery for alternatives you may enjoy more.
If you’d like any help choosing meals or have further feedback to share, please do reach out to our team at hello@janeplan.com – we’d be very happy to assist.
Best wishes,
Jane Plan
The food is very tasty and I enjoy it
The food is very tasty and I enjoy it. The discipline that having a program of meals makes it much easier to stick to. Best of all I have lost 4 pounds already. I started JP because I thought my excess weight was exacerbating my ill health. I am going to persevere and try to get back to the weight I was 20 years ago. Thanks to everyone at Jane Plan.
9 April 2026
Reply from Jane Plan
Hi LR,
Congratulations on your 4-pound weight loss – that’s a fantastic start!
Thank you for sharing your experience. We’re so pleased to hear that you’re enjoying the meals and finding the structure of the plan helpful in staying on track. It’s especially meaningful to know you started this journey with your health in mind, and we’re really glad Jane Plan is supporting you along the way.
Wishing you every success as you continue towards your goals — we’re here to support you throughout.
Best wishes,
Jane Plan
Only just started with Jane Plan
Only just started with Jane Plan. So far can't fault them and problem I had sorted was suitably dealt with immediately
30 April 2026
Unprompted review
Reply from Jane Plan
Hi I S,
Thank you for your lovely feedback. We're delighted to hear that you're enjoying your experience so far and that any issue you had was resolved quickly and efficiently by the team.
Best wishes,
Jane Plan
Asha replied to my email very quickly…
Asha replied to my email very quickly and acted on my request.
23 April 2026
Unprompted review
Reply from Jane Plan
Hi Lynn,
Thank you for your lovely feedback. We're so pleased to hear that Asha was able to respond quickly and assist with your request efficiently – we’ll be sure to pass this on to her.
Best wishes,
Jane Plan
Only my first month
Only my first month. Delay with first delivery, however I think the issue was with the delivery company. Customer service super. So far so good for me. Enjoying the food and losing weight win win!
4 April 2026
Reply from Jane Plan
Hi DF,
Thank you for your feedback, and congratulations on your weight loss so far — great to hear it’s a win win for you!
We’re sorry to hear there was a delay with your first delivery. While courier delays can sometimes be outside of our control, our member support team is always on hand to help and ensure any issues are resolved as quickly as possible. We’re really pleased to hear you’ve had a positive experience with our customer service and are enjoying the food :)
Best wishes,
Jane Plan
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