jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Jaja's application is straightforward. No BS! THE APP is great. The communication couldn't be better. I don't know, I think it's the best credit card Ive had in the past two decades
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
Company replied
Company details
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jaja
Hi Liam,
Thank you for your feedback! ✨ We’re so pleased to hear you found the application process easy. 📝 Making it simple and straightforward for our customers is always our goal.
Best regards,
Jordan
Easy to apply and had a decision in…
Easy to apply and had a decision in minutes . Only had it 3 weeks but so far so good , app is excellent to keep track of spending etc .
5 June 2026
Reply from Jaja
Hi Mark,
Thank you for your great feedback! ⏱️ We’re delighted to hear you found the application process easy and received a decision so quickly. 📱 It’s also fantastic to know you’re enjoying the app and finding it helpful for keeping track of your spending. 😊
We hope you continue to have a great experience with us!
Best regards,
Jordan
I am extremely disappointed with the…
I am extremely disappointed with the service regarding my Jaza Credit Card application/activation.
My card was blocked due to a supposed security reason before I could even use it. I was asked to complete identity verification, which I did promptly and successfully. Despite completing all the required steps, my card still does not work.
What is even more frustrating is the complete lack of communication. I have received no email updates, no resolution timeline, and no meaningful response regarding my complaint. The chat support has been unhelpful and has failed to provide any clear explanation or status update.
This level of service is unacceptable, especially for a financial product where customers expect transparency, security, and timely support. Customers should not be left waiting indefinitely after complying with verification requirements.
I request immediate attention from the concerned team, a clear explanation for the card blockage, and a prompt resolution of this issue. If this matter is not addressed quickly,
Very disappointing experience so far.
11 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Phone call on 22/06/2026
I received very courteous service from customer service during the telephone consultation.
24 June 2026
Reply from Jaja
Hi Faruque,
Thank you for your wonderful feedback! We're so pleased to hear that you experienced courteous service during your telephone consultation. Providing helpful and polite support is very important to us.
Thank you,
Shannon
Best service
18 May 2026
Reply from Jaja
Hi Customer,
Thank you for your wonderful feedback! 🌟 We’re thrilled to hear you think we provide the best service. 😊 Your support means a great deal to us.
Best regards,
Jordan
Your first card to not do distant…
Your first card to not do distant buying refund , genuine mistakes happen . I’ve always had good response from other banks but you don’t do distant buying and it’s Law
24 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Very straight forward to apply and to…
Very straight forward to apply and to get started on app. App makes it easy to stay on top of my spending and in control off my payments. All great for organising big buys
23 June 2026
Reply from Jaja
Hi Dee,
Thank you for your fantastic feedback! 📱 We’re delighted to hear you found the application process straightforward and that getting started with the app was easy. It’s great to know the app helps you stay on top of your spending and manage your payments with confidence.
We’re also pleased to hear your Jaja card is helping you plan for those bigger purchases. 😊
Best regards,
Jordan
Reply from Jaja
Hi Heather,
Thank you for your feedback! We’re really pleased to hear you find it easy to make your repayments. 😊 Making it simple to manage your account is always one of our priorities.
Best regards,
Jordan
Awful service
Attempted to use my credit account for the card to be declined. I then find out my account has been restricted and this may take 2 weeks to resolve. After nearly 2 MONTHS of no contact and every contact I have made resulting in being informed this may take 2 weeks. I still cant use this card. I would not recommend jaja to anybody who cares for communication and quality service, especially regarding money. Frustrating. Ignorant. And unhelpful. Would not recommend
23 June 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Brilliant service and quick 👍
10 June 2026
Reply from Jaja
Hi Jane,
Thank you for your fantastic feedback! 🚀 We’re delighted to hear you’ve had brilliant service and found everything quick. 👍
Best regards,
Jordan
Easy to use and with targets to meet…
Easy to use and with targets to meet this card keeps me on the straight and narrow!
23 June 2026
Reply from Jaja
Hi Claire,
Thank you for your great feedback! 🎯 We’re so pleased to hear you find your Jaja card easy to use and that the targets help you stay on track. 😊 It’s fantastic to know they’re making a positive difference to your experience.
Best regards,
Jordan
I love my Jaja credit card
I love my Jaja credit card, the app is very easy to use.
I am not a fan of the monthly rewards, which really encourage you to spend more online, or in person to reach the next level.
I ignore these steps now.
That said the card is great and I enjoy it.
23 June 2026
Reply from Jaja
Hi Michael,
Thank you for taking the time to share your feedback! 💜 We’re delighted to hear you’re enjoying your Jaja credit card and that you find the app easy to use. 📱💳
We also appreciate your comments about the monthly rewards. Your feedback is valuable to us, and we’re always looking at ways to improve the experience we offer our customers. Thank you for sharing your thoughts. 🙏
Best regards,
Jordan
Reply from Jaja
Hi Mandy,
Thank you for your feedback! 😊 We’re delighted to hear you’re enjoying your credit card. Your support means a lot to us.
Best regards,
Jordan
Great card and very easy to apply
Great card and very easy to apply. Had my account and card in a matter of days.
8 June 2026
Reply from Jaja
Hi Michael,
Thank you for your fantastic feedback! 🎉 We’re so pleased to hear you found the application process easy and received your account and card quickly⚡
Best regards,
Jordan
Husband and Daughter stranded in Shanghai and NO help from Customer Services !!
I have been trying to contact Customer services as my husband and 13 yr old daughter are stuck in Shanghai and his card (2nd card holder, I am the primary card holder) has been blocked. Most frustrating as the help number says there is an issue with my card and it has been sent to the Specialist team which can take up to 2 wks to respond, the chat bot tried to connect me to someone and they have said I have to wait. I appreciate you are trying to keep me 'safe' but having the possibility to speak to an actual person to explain that my husband is in Shanghai and using the card appropriately to clear up this issue is all I need to do ..... How can a meter like this wait for up to 2 weeks ... SHOCKING customer service especially for such loyal clients as we have been for more than 20 years !!
22 June 2026
Unprompted review
Reply from Jaja
Hi Jeannie,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you faced, especially while your husband and daughter were abroad. We completely understand how worrying and frustrating this situation must have been. 🙏
We've reached out to you via the in-app live chat service regarding this, and we hope we've been able to provide some support.
Best regards,
Jordan
Easy to use does what it says
22 June 2026
Reply from Jaja
Hi Peter,
Thank you for your great feedback! 👍 We’re delighted to hear you find your Jaja card easy to use and that it does exactly what you expected. We really appreciate you taking the time to share your experience. 😊
Best regards,
Jordan
My card has been restect with no…
My card has been restect with no explanation for way over 2 weeks
12 April 2026
Reply from Jaja
Hi Carl,
Thank you for taking the time to share your feedback. We're sorry to hear about the experience you've had with your card being restricted, and we understand how frustrating this must be.
We've sent you a message through our in-app live chat service and would appreciate it if you could reply when you have a moment, so we can look into this further and help resolve the issue as quickly as possible.
Best regards,
Jordan
Reply from Jaja
Hi Nightingale's,
Thank you for your feedback! ⚡ We’re so pleased to hear you found the process quick and easy, that’s exactly the experience we aim to provide. ✨
Best regards,
Jordan
Worst ever experience with a credit card.
Worst, and most embarrassing credit card I have ever had. I went to a shop to buy some fireworks to celebrate my freinds wedding; and they declined the payment, and are asking me for ID??? SAYING it'd fraud [the ai said this]... Like, excuse me??? Fraud? Who tries to buy £210 worth of sparklers, and othet stuff as fraud? Despite having the card for 1.5 months and using kt for just eat etc, they're asking me for ID?? DESPITE paying back money, and CONNECTING to my bank??? REALLY? PLUS - I don't have ID. if you want to have your card blocked because you wanted to have fun - jaja is definitely the way to go.
And before jaja say anything- I verify my ID using citizens id card. Which just shows my name, Dob, and picture.
Unless jaja removes this obvious unfair lock - I will be escalating to the financial ombudsman, since I don't even have ID.
22 June 2026
Unprompted review
Reply from Jaja
Hi Reece,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this situation must have been.
We've reached out to you via our in-app live chat service regarding this on the steps we have taken for you. If you do have any queries following that, then you can respond to that message we've sent to you.
Best regards,
Jordan
Great account apps good happy with it.
21 June 2026
Reply from Jaja
Hi Gareth,
Thank you so much for your review! 😊
We’re delighted to hear that you’re happy with your account and enjoying the app. 💳📱✨
We’re always working to make managing your account as simple and convenient as possible, so it’s wonderful to know you’re having a positive experience.
Thank you for choosing JAJA, we really appreciate your support! 🚀
Thank you,
Natalie D.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.