Requested a Withdrawal yesterday at 6:58pm, after reading some off the bad reviews, I was worried and anxious, hours passed was still pending, but after a few live chat conversations and waiting 24hrs... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection of games, good speedy customer service. Had a lot of luck to begin with but not so good now. Hopefully that will change .
Company replied
The privacy is good and all site is very easy to use plus games are entertaining because most spins gives you a win and if you really want to win then this is the right site. Good bonuses is well if p... See more
Company replied
Firstly, I’d like to mention how FAST I got a response and also how fast I got an answer to my enquiry! The agent that assisted me is “Grace” and she definitely is coming in as my saving Grace! Absol... See more
Company replied
4.2
Great
651 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad site
Very bad site, slow and doesn’t work well. Wins are minimal which I guess is chance! Customer service very poor they do not help you so it’s not a reliable site to use. I would avoid and use a better site
1 March 2026
Unprompted review
Reply from Jackpotraider
Hello, Tom!
We are sorry to hear that your recent experience on our platform did not meet your expectations. We strive to provide a top-tier environment for all our players, and we take your feedback regarding our support team very seriously.
Regarding the technical performance, our internal checks show that the site is functioning optimally on our end. However, if you are experiencing any lag or connectivity issues, we would love to help you troubleshoot this. Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field. Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. If you would like to discuss your concerns further, please reach out to us at support@jackpotraider.com with "Trustpilot" in the subject line, and we will do our best to assist you.
Best regards,
JackpotRaider Team
Account verified, deposits accepted, withdrawal blocked
I registered on jackpotraider.uk believing this was a UK-operating casino due to the .uk domain and references to UK Gambling Commission requirements on the website.
My account was fully verified with my UK address and documents. Deposits were accepted without any issue through multiple payment processors.
However, when I attempted to withdraw my funds, my withdrawal was refused and delayed without clear explanation. Support stopped responding properly and kept giving generic replies without resolving the issue.
Later I discovered many other users reporting very similar experiences on Trustpilot and other forums.
I also noticed that many positive reviews appear very generic and do not describe real gameplay or withdrawal experiences, which makes it difficult to understand which feedback reflects genuine customer situations.
What is especially concerning is that the website itself states that customer funds are classified as “Not Protected” under UK Gambling Commission definitions in case of insolvency. This is something most players would never notice before depositing.
The platform looks legitimate and UK-oriented, but the way withdrawals are handled and how customer funds are treated raises serious concerns.
I would strongly advise other players to be extremely cautious.
8 November 2025
Unprompted review
Reply from Jackpotraider
Hello, Salima!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Our team is committed to providing the best service possible and would love to assist you. Please email us at support@jackpotraider.com with "Trustpilot" in the subject line, and we’ll be happy to help.
Best regards,
JackpotRaider Team
Here’s an update from my previous…
Here’s an update from my previous review where I had £350 stuck in my account it turned out I accidentally had a vpn whilst creating my account what’s the huge problem you would think seeming it is a website and most people who want to access a internet browser safely use a vpn turns out it takes them over a month to resolve such a small issue about 20 pages of letters and driving licenses that still wasn’t enough I had to go to the bank and ask for a new bank statement just to provide proof this isn’t good enough now I’ve withdrawn the money guess what it’s been 2 days and nothing still im not saying this website a scam but it is a joke there will be no compensation for your waste of time I can assure you that I wish I chose a different gambling provider also don’t get me started on the rude customer service live chat representatives that keep saying oh well it’s your fault you chose a wrong country upon sign up yh great what happened to mistakes and the customer being right
3 January 2026
Unprompted review
Reply from Jackpotraider
Hello, Rafal!
We’re sorry to learn that your experience with our website wasn’t up to your expectations.
Please be informed that your withdrawal request has been processed from our side, you can expect the funds to be credited to your payment account within 5 banking days.
Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
JackpotRaider Team
Great casino and great customer service…
Great casino and great customer service fantastic choice of games also xx
14 October 2025
Unprompted review
Reply from Jackpotraider
Greetings, Larissa!
We’re incredibly grateful for your kind review! Your satisfaction means the world to us, and it’s so rewarding to hear that you had a fantastic time.
We are also very proud of our team, so hearing about the good customer service is a wonderful compliment. Your support inspires us to keep improving, and we can’t wait to have you back again soon for another amazing experience!
Best wishes,
JackpotRaider Team
I’ve been trying for two weeks to…
I’ve been trying for two weeks to withdraw my money, and the verification process has been extremely frustrating. I’ve already provided the required proof — including the date and bank statement showing the payment leaving my account — yet I’m still being told there’s not enough evidence. You owe me £1,500, and this delay is unacceptable. Taking deposits is never an issue, but withdrawing funds should not be this difficult.
14 October 2025
Unprompted review
Reply from Jackpotraider
Hello, Mark!
We’re sorry to learn that your experience with our website wasn’t up to your expectations. Our team is committed to providing the best service possible and would love to assist you. Please email us at support@jackpotraider.com with "Trustpilot" in the subject line, and we’ll be happy to help.
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
Best regards,
JackpotRaider Team
This site is a scam
This casino never pay when you make a withdrawal request. I made two withdrawal requests on 9th August and 21st August. Both withdrawal was £100 each. I still haven’t received my money.
Parvez Sultan
9 August 2025
Unprompted review
Reply from Jackpotraider
Hello, Shohel!
We’re sorry to learn that your experience with our website wasn’t up to your expectations. Our team is committed to providing the best service possible and would love to assist you. Please email us at support@jackpotraider.com with "Trustpilot" in the subject line, and we’ll be happy to help.
Best regards,
JackpotRaider Team
Every time Iv had a problem Iv had…
Every time Iv had a problem Iv had helpful feedback
12 October 2025
Unprompted review
Reply from Jackpotraider
Greetings, Clo!
We’re incredibly grateful for your kind review! Your satisfaction means the world to us, and it’s so rewarding to hear that you had a fantastic time.
It is especially pleasing to know that when you've had a problem, you received helpful feedback. Your support inspires us to keep improving the efficiency of our service, and we can’t wait to have you back again soon for another amazing experience!
Best wishes,
JackpotRaider Team
WEBSITE DOWN NO COMMS
The website has been down since Saturday afternoon (2 days ago) and there has been no update or guidance etc. I have money in the account as well as bonuses but can't get through to anyone. Not happy at all
5 October 2025
Unprompted review
Reply from Jackpotraider
Hello, Tom!
We’re sorry to learn that your experience with our website wasn’t up to your expectations. Our team is committed to providing the best service possible and would love to assist you. Please email us at support@jackpotraider.com with "Trustpilot" in the subject line, and we’ll be happy to help.
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Greetings, Maciej!
Thank you for sharing your experience! It brings us so much joy to know that you enjoyed your time with us.
Your feedback about our very nice casino is truly valuable. We truly value your support, and it motivates us to continue improving.
We look forward to serving you again soon!
Best regards,
JackpotRaider Team
Recommended
Very fun and easy to use.the support team are very efficient in solving any problems aswel.
27 September 2025
Unprompted review
Reply from Jackpotraider
Greetings, Craig!
We’re incredibly grateful for your kind review! Your satisfaction means the world to us, and it’s so rewarding to hear that you had a fantastic time.
We're thrilled that you find our platform to be fun and easy to use, and that our support team is so efficient in solving problems. Your support inspires us to keep improving, and we can’t wait to have you back again soon for another amazing experience!
Best wishes,
JackpotRaider Team
Excellent customer service and…
Excellent customer service and brilliant site
26 September 2025
Unprompted review
Reply from Jackpotraider
Hello, Rory!
We’re incredibly grateful for your kind review! Your satisfaction means the world to us, and it’s so rewarding to hear that you had a fantastic time.
Your feedback about our excellent customer service and brilliant site truly inspires us. We can’t wait to have you back again soon for another amazing experience!
Best regards,
JackpotRaider Team
II would NOT recommend this site to…
II would NOT recommend this site to anyone unless you want to find you lose some much money. The bonuses are unbelievably bad, the free spins offered pay out only a tiny amount. The restrctions on withdrawals also you will find if you do manage to reach the threshold for withdrawal which is £100 you will find that there is a betting limit were by you have to of spent the amount deposited for example wager £30 you need to have spent £30 before you can withdraw.
18 September 2025
Unprompted review
Reply from Jackpotraider
Hello, Hamish!
We’re sorry to learn that your experience with our website wasn’t up to your expectations.
We’re always looking for ways to reward our players with exciting bonuses! In addition to our daily prize wheels, we offer a loyalty program and a variety of other promotions, which can be explored in the promotion page.
The minimum withdrawal amount is specified in our rules, and we are sorry that it did not exceed your expectations.
According to our Terms and Conditions on Point 7 Withdrawal Policy Subpoint 6, to make a withdrawal, a player must play through active deposited amounts before the withdrawal. This procedure is necessary to ensure that all the deposited funds are used solely for gambling purposes. It's no secret that many sites like ours use this tactic to prevent money laundering.
By registering on our website, you confirm that you have read and accepted our terms and conditions. While we regret this has caused you frustration, please understand that we operate in accordance with our established rules and regulations, which we strive to uphold consistently.
Best regards,
JackpotRaider Team
Withdrawal chaos and refusal to provide any information for my bank
Awful service. Withdrawal accepted ten days ago, only received today after having to fight for it. Zero contact from them unless prompted. No one told me my payment had not gone through. Quite the opposite , I received emails stating payment had cleared. Demanded bank statements that had no link to my account. Generic replies, patronising, refused to give any details of payment issuer platform, refused to confirm how they transferred, refused to give reference for bank. Terrible service. “Gifted” a bonus for my patience with wager meaning impossible to actually benefit from it so completely pointless and in no way compensation. Avoid!! Even bank confirmed there was a major concern over their narrative. Extremely poor service and will not be using again.
9 September 2025
Unprompted review
Reply from Jackpotraider
Hello, Alana!
We’re sorry to learn that your experience with our website wasn’t up to your expectations. We always strive to provide top-quality service and improve wherever possible.
Please note that the issue was resolved as quickly as possible and you have received your funds. Additionally, we always try to reward our customers with good bonuses. Of course, all bonuses have its own wager requirements, but after completing them you are able to receive the winnings from bonuses.
Thank you for your understanding.
Best regards,
JackpotRaider Team
3680£ not lost but disappeared!!
Hello all ,
My bank revert 800£ ( 926 euro ) I withdraw cause way how they transferred. They admit recived money after 3 weeks and took another week for me to keep approaching them after providing all needed of new bank as old one been closed , to say they need statement again which I did provide and since then waiting as they do
Their investigation for money they know mine admit it’s mine and they already transfer it before .
After I keep approaching them and ask why it’s more then a month to get back my money finally after more days pass by ,they say money been refund to my new bank account , as I don’t believe them as not only transfer before they play games , they also took 2880£ from my account balance while I was not playing or was in a hand and while I was so upset and ask for screenshots to prove that as 1000% I was not they only after say I file police report immediate answer no Error happen . If that the case where is the screenshots or video show their claim.
Back to refund I check with few different support and all day been refunded so I ask to give me
Transfer receipt as week pass by since they say it and no money received
They always send you to
Email them which I did and when finally after more days answer came
They sent screenshots of very very old withdrawals not related to the refund but did mention it’s been made and should receive soon if not already .
Since then it’s games after games lies after lies but no money in my bank no transfer reference just lies
A legit site won’t take so long to refund and for sure after admitting they got funds and it been refund , there should not be any problem to provide transfer receipt, and would not send me old transfers not relevant to old account .
Further more when there is error they should not have issue as all recorded to provide screenshots why 2880£ been taken out of my account balance while not playing .
I keep write review here and they flag and even though I just share all as it is Trust pilot keep removing the review .
Feels like they pay them or something
Police report been done
As well as major international investigations
Gaming sites fraud and more
Until today more then 45 days I have not received my money
Money they themselves admit that got back and ask for new bank account info as well as statement , wrote been transferred and 8 days after no money and no transaction document from
Them provided
Basic thing and easy to do
Justice will be made
As my story and many others got hurt by them soon will be exposed on the local and social media
Big site that respect itself will
Never for small amount will risk all their reputation and exposed to major negative spot light
All documents and texts and emails are available
27 August 2025
Unprompted review
Reply from Jackpotraider
Hello, Joeseph!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Please note that the funds have been paid from our side. If you haven't received in your bank account, please contact us to the email we have sent you and the team will respond as quickly as possible to assist you.
Best regards,
JackpotRaider Team
Great casino site
Great casino site. Easy to use and helpful staff if you need any help.
13 September 2025
Unprompted review
Reply from Jackpotraider
Hello Emily!
Thank you for your kind feedback! We’re delighted to hear that our customer service met your expectations. Providing helpful and friendly support is very important to us, and your words motivate our team to continue delivering the best assistance possible.
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Hello Dmitrijs!
Thank you for your kind feedback! We’re delighted to hear that our customer service met your expectations. Providing helpful and friendly support is very important to us, and your words motivate our team to continue delivering the best assistance possible.
We look forward to serving you again and making your experience even better!
Best regards,
JackpotRaider Team
Not many things but I have faith
2 September 2025
Unprompted review
Reply from Jackpotraider
Hello there!
Thank you for the review and for having high hopes- we are invigorated by your comment and hope to bring many more great experiences for you.
Best regards,
JackpotRaider Team
The support live team is great and help…
The support live team is great and help you with every query.
2 September 2025
Unprompted review
Reply from Jackpotraider
Hello, Michael!
We’re incredibly grateful for your kind review! It's so rewarding to hear that you had a fantastic experience with our live support team.
Your satisfaction means the world to us, and knowing that our team was able to help you with every query inspires us to keep improving. We can’t wait to have you back again soon for another amazing experience!
Best regards,
JackpotRaider Team
The site is by far the best I have experience ever…
The site is by far the best I have ever been on I seem to win every time I love the site,the staff r so helpful and always happy to help if recommended this to everyone
31 August 2025
Unprompted review
Reply from Jackpotraider
Hello, Charlene!
We’re incredibly grateful for your kind review! It's so rewarding to hear that you find our site to be the best you've ever been on.
Knowing that you're having a fantastic time and find our staff helpful and happy to assist truly means the world to us. Your support inspires us to keep improving, and we can’t wait to have you back again soon for another amazing experience!
Best regards,
JackpotRaider Team
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