Jackpotjoy Reviews 

2,086
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Awful customer service. Deposited money, won on a bet. They are now asking for ID verification on the with the following: - take a selfie outside my house clearly showing my house numb... See more

Rated 1 out of 5 stars

Just like everyone else is saying, they are happy to take your money if you loose but the moment you win something and want to cash out they will ask you for an absolute ridiculous verification steps... See more

Rated 1 out of 5 stars

I'll make this quick and easy. The wheels for which they spammed email inbox for the past two weeks are nothing short than a patronising exercise of pure underhanded practice. Don't rep... See more

Rated 1 out of 5 stars

I never win anything, ,the spins are definitely not random if they was you couldn't lose every time you play. Not only on this date lots of other dates also.

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1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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1.4

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(2,086)

209 reviews in the last 12 months

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Rated 1 out of 5 stars

Worse casino site out there

Everyone BEWARE using this site it will just take your money. I went through 50 pound really quickly with no big wins. Just small wins. This is the worse casino site I have ever been on. Stay clear of jackpot joy unless you like losing money.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Very poor returns for your hard earned…

Very poor returns for your hard earned money. Deposited regular over past week over £1300and on times not even got to play the feature of the game being played. Think it's about time for your luck to turn well think again. Will stop playing this site. Don't mind losing but at least give a game.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

0 stars if could

0 stars if could
Let me deposit with my partners card 4070 in total then went to withdraw 4000 win refused to pay and closed account basically robbed me why let me make over 100 deposits on a card i wasnt aloud to use (wasnt aware not aloud to) then keep winnings and closr account
Discusting thieves

1 December 2025
Unprompted review
Rated 1 out of 5 stars

I received a letter on behalf of my dad…

I received a letter on behalf of my dad a few days ago and decided to play for him as it was played on my phone but connected to his card. But he had suddenly passed away.I’ve won over 60 pounds on there and as his card but his bank accounts had been shut off. So obviously cannot withdraw I then tried to contact customer services and after they had locked the account as I’m not the account holder but I’ve told them that my dad is no longer here. I could have proved it to them if needed to but they wouldn’t listen. I will not be playing on this gambling site again and no one else should either they just rob you blind. Awful service

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful one to avoid

Awful one to avoid, linked with Virgin Casino. They fake review on google to burybreal reviews. Look at the difference here to the app store. Joke of a company and shouldn't be aloud in the United Kingdom.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Closed my account because I asked them a question

I asked them a question about if it was possible to block slots as I only wanted to play bingo and they straight away closed my account! I'm sure they'll claim they were being responsible but you know what's not responsible? Having slots on bingo sites in the first place with no ability to block them or take a break. Why the gambling commission hasn't addressed this is beyond me. I haven't spent much money with them either to be flagged up as a "problem" I simply didn't want slots shoved in my face every time I played bingo. I have no issues with bingo and love to have a few games in the evenings and they've closed my account just from a simple query. Funny how you're allowed (even encouraged) to take breaks from the site but if you want a break from slots they call you a problem gambler and shut your account. Absolute hypocrites.

Edit to add-they didn't have to worry about me playing their slots anyway, they absolutely suck.

13 December 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT SIGN UP TO THIS COMPANY

DO NOT SIGN UP TO THIS COMPANY

I had an account open and running for months with no issues, I won £300 and when I went to withdraw I got kicked off my account, they blocked it and made up some lie saying I failed there vefication even though I didn’t and also have the documents to prove this, THIS COMPANY SHOULD NOT BE ALLOWED TO TRADE
I have reported to the police and the gambling commission as it’s the only way I will be able to get my money back that they have stolen. DISGUSTING

10 December 2025
Unprompted review
Rated 1 out of 5 stars

46 days and counting and still not been…

46 days and counting and still not been paid my winnings I’m in stage 2 of my complaint stage every time I call il lied to saying account is under review they can’t help me even being asked “why do I want the money I’ve won” and “why do I keep calling” the customer service is dreadfull
This will be going to court and I will sue them avoid jackpot joy

9 December 2025
Unprompted review
Rated 1 out of 5 stars

On jackpotjoy.i got deposit limit…

On jackpotjoy.i got deposit limit monthly.but managed to win few times. Withdrew it.n then put it bk on .went on it today I had 120 spend limit.put 70 on.so it said I had 50 left before my deposit was up fr Dec.but then it came up no cant deposit as reached net deposit linit went on live chat and was told ive reached my net deposit of 500 which I didn't even know was on it n that I now cannot deposit till January.this is wrong if you you win n withdraw the deposit limit goes bk up.but no.it seems to me the site doesn't like you winning much. Just realised jkpotjoy and virgin are the exact same sites

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible gambling site

Terrible gambling site, played around £100 on 20p/40p spins, over the course of a few weeks and never ever won anything that I could take out in the sense of profit(probably played a lot more than £100 to be honest) absolutely ridiculous and I will never be lining their greedy pockets again. Avoid, avoid, avoid!!

4 December 2025
Unprompted review
Rated 2 out of 5 stars

After 13 + years and put in thousands…

After 13 + years and put in thousands over the whole of gamesys sites they've suddenly closed my account, asked why and they said I need to verify my account, loads of id plus selfie outside my house with date on.. don't think so.. and to make it worse it was closed on the monthly free game, says it all.. bluddy scandalous!

30 November 2025
Unprompted review
Rated 1 out of 5 stars

This is by far the worst online…

This is by far the worst online gambling site.
Your chances of winning are minimal, and the chances of getting a bonus is as rare as rocking horse s#@t! When I think about the money I have played with on this fixed site, I could have won loads on other decent sites! Something isn't right with jackpot joy, yet somehow they are able to get away with it! And this isn't sore loser mentality by the way, I haven't played on there for sometime now, as I thought I would stay away for a while, and see how I genuinely felt about the site........ Well this review is exactly how I feel!!
Don't waste any of your money on this site. You've more chance of burning your money, and hope it comes back reincarnated as a bigger amount of money, than you have of jackpot joy paying out for you!

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Takes money!!

So in the past I have enjoyed JPJ and won a few times. However recently I've noticed that it takes money without spinning!! I had 60p left did a 40p spin and it said 'not enough funds' and took my balance to 11p!! And it's not the first time it's done this!! Won't be playing again!!

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutle thieves had join gamstop for 6 months and…

I had join gamstop for 6 months and when the 6 months was up logged into Jackpotjoy same details naaddress dob but a new email let me deposit £140 then just closed my account mid game.... there is still money in my jackpotjoy account.... i went on live chat to see what the problem was... because i had been on gamstop they closed my account but are keeping my money no return of the money sitting in my account just no your not getting your money refunded a least refund me what was
remaining nope no refund said i had open account with new details nope all the same details just new email as i no longer use the old email thieves beware !!!!!!!!!!!!!!

18 November 2025
Unprompted review

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