Jackpotjoy Reviews 

An update on my complaint - playing with Jackpot Joy I got a winning of £5000 and thereafter a win of around £300 give or take. Jackpot joy gave me my lower win which was requested after my £5k but held the bigger win telling me I had to do an enhanced verification. Bearing in mind I had this account since 2019.
They told me that I did not pass without any explanation and told me my winnings were void and my account was closed.

After research and digging and doing some investigation it has come to my attention that the law has been broken.

Verification Requested Only After Withdrawal (Breach of LCCP 17.1.1)

Under UKGC Licence Condition 17.1.1, operators must not make the processing of a withdrawal conditional on verification that could reasonably have been requested earlier.

I have now went the full way with the complaints process and now I have a case open with ECogra. I will be taking this the full way.

Do not play if you are looking to have a big win and be paid.

***SCAM COMPANY***
Tried to force me to reactive my account once i requested the account be closed and outstanding balance withdrawn. Would not pay-out unless i reactivated my account. Reported to gambling commission.

£50 went missing out my account tried to contact customer service and they would not resolve my issue and instead closed my account a massive scam

This company is a scam!! Can take money out your account but cannot pay winnings!! Deposited using apple pay and won 2.5k but because it wasnt used with my registered card on my account and used apple pay instead they voided the winnings!!! Disgusting!!

won minor win £48.90 they closed my account and i sent documents they never gave me my money clearly a scam now having to they refuse to give me back my £10 left on account balance after i transferred £25

Signed up to the promo offer bet £10 receive £10 free bet. I never received the free bet so contacted live chat after my qualifying bet settled only to be told I had selected the casino offer instead which was not true. As I didn’t keep a screenshot as proof, I had no evidence so I immediately closed my account. I would avoid this bookmaker.

I play jackpotjoy quite alot.
There is one particular game you should avoid at all cost......Eye of Horus!!!
In the last 50 times I have played at a cost of about £150......my return was about £10!!!
Never play this game......in fact avoid Jackpotjoy!!!

Starts out OK, but takes more and more. Bonus spins, how do you get one penny, 5 times in a row on most occasions? Rigged much? I quit as of today as this has happened way too many times for me. ANOTHER CRAP CASINO, BIG SURPRISE.

Absolutely shocking NEVER EVRER PLAY HERE THERE SCAMMERS WON JACKPOT AND HAD TO REVIEW AND VERIFY MY ACCOUNT TO PLAY AND WITH DRAW THE VOIDED MY WITHDRAWAL AND WONT PAY ME BE CARFULL

If possible I wouldn’t give even one star, 0 stars, this website shouldn’t exist, they are crooks, only to take money, no wins, no bonuses, only taking money. i wonder after so many bad reviews why this website is not banned. Avoid playing on this platform they are not serious and good. Are other good platforms much better than this thieves. I only joined recently thinking maybe some reviews are not as accurate, but through my experience with them for a few days, they are just as bad as a full toilet.

As of today, I no longer use jackpotjoy. I used to get fair wins here. Yes I’ve had losses too but recently wow! Absolutely shocking, also I’ve noticed over the last few months IF I get a bonus round or a game seems to be paying out my game suddenly throws me off and reloads? Then seems to be on a losing streak, this doesn’t happen on any other site so it can’t be my phone?

Shocking win a lot and then they noticed and stop u from winning what a joke horrible gambling site

I have played almost every available online casino in uk but after trying for a month I came to realized this site do not pay out well, even if you get bonus you win 10% of what you already spent in each bonus session and even for that you need to be very lucky .....total rubbish online casino avoid at all cost

Been using them for 10+ years, It was my one and only site because the wins against loses were good, then out of the blue, they lock my account and claim they need pictures of me holding my passport and holding my bank account!!! They can F off.
Oh and if your still playing there never mention the fact that the same people win all the time and their bots in chat thanking them for £2 wins etc is a clear desperate move to make it seem they are busy when they are obviously losing players

Withheld Money
Kept deposit along with any winnings, closed my account.
Scam, don't sign up!!!!

Opened the Account and won a small amount of money, that wasn't acceptable to them and they closed the Account the same day - also withholding my withdrawal before completing an enhanced verification check. Just stick with the more trusted sites out there (who quite often have a high street presence) - Avoid this one - quick to take your money - does not pay out.

Was a good site now gone shocking

Absolutely crap..not won jack shit don’t bother joining

This used to be a really fun site, now it’s awful. No loyalty to loyal customers. It’s really gone down hill. Nobody ever wins just take take.