I recently bought some polo shirts when abroad and was impressed by the quality, material, and sizing. I tried my first online clothes order, knowing the size and exactly what I needed, the items were... See more
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We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
Great shirts. Delivery expectation managed. Mange people’s expectations rather than promise a quick delivery and they’ll keep coming back. Good quality, good service. What more does one need?
I ADVISE YOU DON'T SEND ANY ONLINE ORDERS through BLUE DART LOGISTICS. My order was dispatched from jogeshwari , my Delivery address is just ONE STOP AWAY, yesterday the pack was out for delivery at... See more
Company replied
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
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Very good !!
19 June 2026
Great quality
Great quality, top fit and prices.
I received my order as expected, the quality of the jeans is top, but this is already known.
18 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered two Jeans using a time…
I ordered two Jeans using a time limited offer. The package was delivered extremely late and it looked lika as if it was my choice to have it delivered on a specific late date. Unfortunately the size was wrong and the offer was not valid anymore. Sent everything back, disappointed.
18 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your order arrived much later than expected and that the jeans you received were not the correct size. We understand how disappointing it must have been that the promotional offer had expired by the time you were able to assess the items.
We sincerely apologize for the inconvenience and frustration this situation may have caused.
Based on the information provided in your review, we have not been able to locate a case in our system. We have therefore reached out to you via email so that we can look into the matter further and assist you.
Thank you again for your feedback and for bringing this to our attention. We wish you all the best.
Best regards,
Customer Operations
"A wide variety of products
"A wide variety of products. Most importantly, however, they are impeccable when it comes to delivery times."
18 June 2026
very good and eassy nto use
16 June 2026
Dear Jack & Jones Support Team,
Dear Jack & Jones Support Team,
I am writing to raise a quality concern regarding my recent purchase under Order ID: JJ31322831.
The product purchased was Beige Distressed Frank Anti Fit Jeans (Size: 33/32), priced at ₹5,999.
After following the recommended wash instructions and washing the jeans for the first time, I noticed a significant issue. The color from the pockets and the back leather tag has bled onto the fabric, leaving visible stains and discoloration across different areas of the jeans. This has adversely affected the overall appearance of the product and is highly disappointing, especially considering the premium price point.
As this issue occurred after just a single wash, I believe it indicates a manufacturing or quality defect rather than normal wear and tear.
I request you to kindly investigate this matter and provide an appropriate resolution, whether through a replacement, exchange, or any other suitable remedy under your quality assurance policy.
I have photographs of the affected jeans and can share them if required.
Looking forward to your prompt response and assistance.
Thank you.
Regards,
Sachin Bansal
9890820108
18 June 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi Sachin,
Thank you for taking the time to share your experience with us.
We are sorry to hear about the issue you experienced with your Beige Distressed Frank Anti Fit Jeans after the first wash. We understand how disappointing it must be to notice color bleeding and staining on a premium product, especially when the care instructions have been followed.
Unfortunately, we are Customer Service for the BESTSELLER online shops in Europe and are not in a position to assist with purchases made through BESTSELLER India. We recommend that you contact BESTSELLER India directly, as they are the correct team to investigate your claim and assist you with a possible replacement, exchange, or other resolution.
Thank you again for bringing this matter to our attention. We wish you the best and hope that the local team will be able to assist you promptly.
Best regards,
Customer Operations
This was a surprise to me. I buy a lot online, but you are the first to have to pay for returns. I will not recommend you to anyone
If you return the goods using our return label, you will be charged an amount of $7.95, which will be deducted from your refund. We charge the costs of returning per order returned to us. You are responsible for the return of the item(s).......
This was a surprise to me. I buy a lot online, but you are the first to have to pay for returns. I will not recommend you to anyone
15 June 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand your frustration regarding the return fee and appreciate you sharing your experience. We realize it can come as a surprise when return shipping is not free, especially if you are used to different policies from other online retailers.
We sincerely apologize for any disappointment and inconvenience this may have caused.
Based on the information provided in your review, we have not been able to locate a case in our system. We have therefore reached out to you via email so that we can assist you further if needed. We would also like to mention that the return fee in your country should normally be around 2.99, rather than the amount referenced in your review.
Thank you again for your feedback and for bringing this to our attention. We wish you all the best.
Best regards,
Customer Operations
they were Great
16 June 2026
What it should be
My order arrived very quickly and the items were very good. Very satisfied with the overall experience. Would order again.
16 June 2026
The parcel took A little longer to…
The parcel took A little longer to arrive than other companies . It was. Worth the wait. All of the clothes are as described and look like good quality.
16 June 2026
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