+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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I recently bought some polo shirts when abroad and was impressed by the quality, material, and sizing. I tried my first online clothes order, knowing the size and exactly what I needed, the items were... See more
Recent garment quality is significantly lower than it was before. All new clothes are made from low quality cotton that loses if form after single wash, unlike old clothes this store was making.
We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
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they were Great
16 June 2026
What it should be
My order arrived very quickly and the items were very good. Very satisfied with the overall experience. Would order again.
16 June 2026
The parcel took A little longer to…
The parcel took A little longer to arrive than other companies . It was. Worth the wait. All of the clothes are as described and look like good quality.
16 June 2026
You are the only retailer who's jeans…
You are the only retailer who's jeans actually fit perfectly so thank you
16 June 2026
Fast delivery of quality goods.
15 June 2026
First order Experience
I have never bought from this brand bedore and I relaized sizes are a little on the shorter side.
For Example a 34 waist trouser fits me easily from many major brands, but here it was quite tight.
Order processing, accuracy of the items and delivery were really good and quite swift.
15 June 2026
Seamless
The jeans i wanted weren't in stock, i gave my email not expecting to hear anything but they obviously came back in stock. I was notified, bought them easily and they were delivered quickly. Not used them before but def will again. Love the jeans!
15 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience.
We are truly sorry to hear that you received an item that appeared to have been worn and washed. We completely understand how disappointing and frustrating this must have been, especially when you were expecting to receive a new item in perfect condition.
This is certainly not the experience we want our customers to have, and we sincerely apologize for the inconvenience caused.
If you have not already done so, please register the item as faulty when returning it so that it can be investigated by our warehouse team. Feedback like yours helps us improve our processes and prevent similar situations in the future.
Thank you for bringing this to our attention, and once again, please accept our sincere apologies.
Kind regards,
Customer Operations
the order took too long..and the…
the order took too long..and the package was very small for the garmet...the result was wrinkled garmet
15 June 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience.
We are very sorry to hear that your order took longer than expected to arrive and that the item arrived wrinkled due to the packaging. We understand how disappointing it can be when a long-awaited purchase does not arrive in the condition you expected.
Your feedback regarding both the delivery time and the packaging is important to us, and we will make sure it is shared with the relevant teams.
If the item is not in a condition you are happy with, please remember that we offer a 100-day return period. Should you wish to return it, you can easily register the return through our returns portal.
Thank you again for your feedback. We truly appreciate you bringing this to our attention and hope we can provide you with a better experience in the future.
Kind regards,
Customer Operations
Quick service
Quick service: received the goods without issue and happy with the products
15 June 2026
Item was the wrong size and I am…
Item was the wrong size and I am receiving a refund via a gift card which I didn’t select and the customer service is awful
15 June 2026
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience.
We are very sorry to hear about the issues you encountered and completely understand your frustration.
After reviewing your case, I can see that there has been a system error regarding the refund information. Please rest assured that your refund will be returned to the same payment method that was originally used for the purchase and not as a gift card.
We sincerely apologize for the confusion this has caused, as well as for any disappointment with your customer service experience. This is certainly not the experience we want our customers to have.
Thank you for bringing this to our attention, and we appreciate your patience while the matter is being resolved.
Kind regards,
Customer Operations
Jack & Jones inconsistent sizing
I bought a pair of Jack & Jones trousers last year from a UK website, not jeans, but Pants Studio wide-fit trousers, and size 34/30 fit me perfectly.
Recently, I bought the same size directly from the Jack & Jones website here in Sweden, but this time it was a pair of baggy jeans, and the waist was much too small. I went to my local Jack & Jones store in Gävle to return them, but they would not accept the return, so I had to post the item back myself.
I still like the Jack & Jones brand and their style, but this shopping experience was disappointing. The sizing felt inconsistent, and the return process was not as convenient as I expected.
13 June 2026
Reply from JACK & JONES Online Shop
Hello,
We’re sorry to hear that the sizing of your recent purchase did not meet your expectations and that the return process was less convenient than anticipated.
We kindly invite you to contact our customer service regarding order OL1208987999 if you require any further assistance with your return.
Regarding the previous purchase mentioned in your review, unfortunately, I do not have access to information concerning orders placed through local retailers or websites that are not part of our official online stores. For assistance with that purchase, I recommend contacting the specific retailer directly.
Thank you for taking the time to share your feedback.
Best regards,
Customer Operations
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