Ivy Grey Interiors Reviews 

165
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and extremely secure packaging, ensuring that fragile orders arrive safely and promptly for every seasonal home update. Buyers also deeply appreciate the beautiful product quality, consistently noting that decorative faux plants, floral stems, and home accessories look stunning and realistic in their living spaces. Some reviewers were not happy with delivery mishaps, noting occasional damaged items, lost packages, or frustrating communication challenges during the return process. A few other people also felt that certain delivered items did not fully match online photographs, initial descriptions, or their personal expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are of outstanding... See more

Quality

Clients share positive opinions on quality, frequently expressing satisfaction with the outstanding materials... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and careful... See more

Order

Customers had positive experiences with order, highlighting fast delivery and careful packaging. Reviewers... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting swift replies to product queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered multiple crab apple stems after failing to find realistic looking red berry stems anywhere. I can’t believe the quality and the price they’re gorgeous. I’m going for a red traditional Christ... See more

Rated 5 out of 5 stars

Ordered some Autumn gonks, LED ceramic houses & Autumn velvet pumpkins to add to an Autumn mantelpiece. Also ordered some hydrangea stems. All items arrived on time & very well packaged. Delighted w... See more

Rated 5 out of 5 stars

After placing my order, I received my confirmation email and only a few days later my order had arrived! I was very impressed by the speed of the delivery and how well packaged everything was. There... See more

Rated 5 out of 5 stars

Fantastic customer service and quick delivery. My purchases were beautifully packaged and I am so pleased with the quality of my items. They look great in my home. I will happily purchase from Ivy Gre... See more


Company details

  1. Home Goods Store
  2. Christmas Store
  3. Decoration and Interior Design Store
  4. Furniture Store
  5. Wicker Store

Written by the company

Nestled in the heart of South Manchester, our small independent family-run company is dedicated to bringing timeless elegance and charm to your home. We pride ourselves on curating beautifully crafted seasonal collections that celebrate the art of home decoration. Specialising in exquisitely realistic faux flowers and floral arrangements, we offer a stunning selection that breathes life into any space. At our company, we believe that every piece tells a story, and we are passionate about helping you create a space that reflects your unique style and personality. Discover the beauty of thoughtfully curated home decorations that transform your living environment into a sanctuary of comfort and style.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(165)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The items are lovely

The items are lovely and even though I was sent the wrong item, it was very quickly rectified and I was kept informed and the customer service was great.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Ivy Grey never disappoint

Ivy Grey never disappoint with my purchases. I have been buying from them for over a year now and every season they deliver on quality and a vast array of beautiful products.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning piece

Absolutely stunning piece, so much nicer in person than even on the website!
Great communication, good delivery one of my new favourite places to shop, would 💯 recommend. Thank you ivy grey interiors

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Items purchased from Ivy Grey Interiors

I purchased a few items from Ivy Grey which arrived and the items are just as beautiful in my house as they were on the Ivy Grey website. I have since purchased more and excitingly awaiting for them to arrive.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service & good products

I contacted customer services with a product query before ordering, the reply was swift and informative. Great products and good delivery times. I was missing an item and contacted customer services who sent it out quickly. I would recommend this company and will continue to shop with them.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Home Decor

After placing my order, I received my confirmation email and only a few days later my order had arrived! I was very impressed by the speed of the delivery and how well packaged everything was.
There was so many lovely things available on their website and I could have spent a whole lot more money, but I am sure I will be visiting their website again. Everything I received was excellent quality and is proudly displayed in my home.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely items!

Bought for first time from this company but would definitely use again. Quick delivery and the items were just as the photos on the website.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent !

Excellent !

Really happy to have found Ivy Grey & delighted to receive my Christmas mice, fast delivery & great care taken with the packaging too. Very happy to highly recommend Ivy Grey Interiors!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

This company is new to me but I have no…

This company is new to me but I have no qualms about recommending them. Lovely products and excellent service. Items are well priced and the quality is great. Delivery is fast and items are very well packed. I bought some faux flower stems and they were perfect.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous items!

Ordered some Autumn gonks, LED ceramic houses & Autumn velvet pumpkins to add to an Autumn mantelpiece. Also ordered some hydrangea stems.
All items arrived on time & very well packaged. Delighted with everything! In fact all the items were even nicer than they looked in the photos! The quality is excellent!

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Rude Customer Services + No refund /replacement

I had an undelivered order - sent to the wrong address. Sadly, the customer derives representative, Jack, became unnecessary rude and refused to issue a refund/replacement. Good luck if your item is lost!

10 October 2025
Unprompted review
Ivy Grey Interiors logo

Reply from Ivy Grey Interiors

Hi Sarah,

Sorry you feel this way - as discussed, your order has been delivered to the address you provided at checkout. You have since sent over information that your house is a different house to the one provided at checkout, unfortunately it is a customers responsibility to ensure that their delivery information is correct.

Many thanks,

Annie
Ivy Grey Interiors

Rated 5 out of 5 stars

I found this lovely company by chance…

I found this lovely company by chance when I was searching for glass Reed diffusers online.I have now ordered from them twice.Their website is easy to navigate , they have many beautiful items to make your home special or gift to others .My items arrived quickly and were really well packaged .I will definitely be ordering again and would happily recommend …10/10

29 September 2025
Unprompted review

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