Ivy Grey Interiors Reviews 

165
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and extremely secure packaging, ensuring that fragile orders arrive safely and promptly for every seasonal home update. Buyers also deeply appreciate the beautiful product quality, consistently noting that decorative faux plants, floral stems, and home accessories look stunning and realistic in their living spaces. Some reviewers were not happy with delivery mishaps, noting occasional damaged items, lost packages, or frustrating communication challenges during the return process. A few other people also felt that certain delivered items did not fully match online photographs, initial descriptions, or their personal expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are of outstanding... See more

Quality

Clients share positive opinions on quality, frequently expressing satisfaction with the outstanding materials... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and careful... See more

Order

Customers had positive experiences with order, highlighting fast delivery and careful packaging. Reviewers... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting swift replies to product queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered multiple crab apple stems after failing to find realistic looking red berry stems anywhere. I can’t believe the quality and the price they’re gorgeous. I’m going for a red traditional Christ... See more

Rated 5 out of 5 stars

Ordered some Autumn gonks, LED ceramic houses & Autumn velvet pumpkins to add to an Autumn mantelpiece. Also ordered some hydrangea stems. All items arrived on time & very well packaged. Delighted w... See more

Rated 5 out of 5 stars

After placing my order, I received my confirmation email and only a few days later my order had arrived! I was very impressed by the speed of the delivery and how well packaged everything was. There... See more

Rated 5 out of 5 stars

Fantastic customer service and quick delivery. My purchases were beautifully packaged and I am so pleased with the quality of my items. They look great in my home. I will happily purchase from Ivy Gre... See more


Company details

  1. Home Goods Store
  2. Christmas Store
  3. Decoration and Interior Design Store
  4. Furniture Store
  5. Wicker Store

Written by the company

Nestled in the heart of South Manchester, our small independent family-run company is dedicated to bringing timeless elegance and charm to your home. We pride ourselves on curating beautifully crafted seasonal collections that celebrate the art of home decoration. Specialising in exquisitely realistic faux flowers and floral arrangements, we offer a stunning selection that breathes life into any space. At our company, we believe that every piece tells a story, and we are passionate about helping you create a space that reflects your unique style and personality. Discover the beauty of thoughtfully curated home decorations that transform your living environment into a sanctuary of comfort and style.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(165)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The pieces I bought are quality pieces…

The pieces I bought are quality pieces and great prices ! The website is easy to follow and delivery prompt !
I've been looking for some horse ornaments that were a different and these are really lovely so much so I bought both !!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

The best service!

Sophie from Ivy Grey interiors is so so helpful! I’m so happy with the personalised customer experience I have had. It is my first order but it will 100% be ordering more of their beautiful products. 10/10 recommend xx

13 June 2025
Unprompted review
Rated 5 out of 5 stars

What a find

This is the first time I have used this company and found them because of a particular bowl they were selling.
Any concerns I might have had about not having heard of them quickly evaporated.
WHAT A FIND… lovely products, great website, excellent service, well packaged and came quickly.
Love my bowl and this Company and will be using them again.
Can’t recommend them enough 😀

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful items

The items on this website are beautiful and well made and also they are that little bit to what I've seen elsewhere, which drew me to the site. When my items arrived I was extremely happy with how they'd been packaged, they were well protected and in an appropriately sized box. I love the items I received and would highly recommend this site

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I ordered a set of stone like birds which are beautiful sadly the smaller bird had a broken tail, I emailed with a photo and had a reply straight away apologising and another was sent out. Fantastic customer service and beautiful home accessories I will definitely purchase from ivy grey interiors again

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Just stunning

These roses are absolutely stunning, they look so real. Despatched quickly and packed beautifully. Am so pleased with my purchase, have ordered many times from this company and will continue to do so. Thank you so much x

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I'm over the moon with my bobble bowl…

I'm over the moon with my bobble bowl in white is a lovely centre peace on my coffee table. It was well packed and quick delivery, I will be using ivy grey again that's a promise one very happy customer 😀 I highly recommend you ..

Thank you emily

3 May 2025
Unprompted review
Rated 1 out of 5 stars

Cheap product quality / poorly made

Bought a tissue box cover which rips tissues when you pull them out as the slit is too narrow. I sent videos to customer service to show them the problem. Rather than be apologetic, accept it’s a design fault, or offer to pay returns postage customer service have continually blamed me and refuse to pay return postage. Not what you expect from a small business!

Their faux flowers are also much cheaper looking in real life than in the styled photos on their website so definitely avoid these!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Ivt=y Grey - a superb business to deal with!!

Ive purchased a number of lovely whimsical spring/easter decorations this year including rabbits, coloured birds, Ombre Apples and gorgeous ceramic ducks. The latter in particular are so nice to touch - a pleasing flat surface but with the feet and part of head in a shiny glaze - they look and feel fantastic. Ivy Grey's service is outstanding - goods despatched swiftly and exceptionally well packed. Ivy Grey's team are a pleasure to deal with and I look forward now to seeing what comes along this autumn.... (Sorry bank balance!)

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy…

I ordered some candle holders, they are beautiful but two of them were slightly damaged on arrival, I contacted customer services and they arranged for replacements with no need to return the original items, great service ..no stars deducted as they sorted it very quickly with no fuss

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Had to wait over 3 weeks for an order…

Had to wait over 3 weeks for an order and poor communication.

28 March 2025
Unprompted review
Ivy Grey Interiors logo

Reply from Ivy Grey Interiors

Hi Becky,

I'm sorry you felt the need to leave a 1* review - your order was dispatched less than 2 weeks after placing your order, which contained a pre-order item. We did reply to your email to let you know this when you emailed us, and all our pre-order items are labeled as such with estimated dispatch dates.

All the best,

Jack

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