ItsHot.com Diamond Jewelry & Watches Reviews 230

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the beauty and craftsmanship of the jewelry and watches. Many people appreciate the professional and attentive customer service, with staff members frequently mentioned for their helpfulness and kindness. Reviewers also find the pricing to be great and fair, making high-quality items affordable. However, some customers experienced issues with product durability, noting that hollow chains broke easily even with normal handling. A few others also felt that the size of a purchased watch was smaller than expected, leading to dissatisfaction. Additionally, some people reported damaged packaging upon arrival, which impacted their overall satisfaction.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, beauty, and... See more

Quality

Consumers find quality to be positive, with many describing products as amazing, beautiful, and more stunning... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as outstanding,... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the prices to be competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

Amazing piece beautiful gems very big and heavy I love it as soon as I received it I had to put it on my chain!!! I recommend to anyone that wants to buy to come to it’s hot jewelry because it’s worth... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

230 reviews

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Asks customers to review

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Replied to 62% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(230)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

My first time purchasing from ItsHot…

My first time purchasing from ItsHot was a great experience. I had previously had a bad experience trying to purchase the chain I wanted, with both vendors sending me a chain that did not meet the exact description, which were returned. My payment method needed to be verified by ItsHot due to fraud prevention, so there was an unexpected hiccup, but Tina at ItsHot was extremely prompt, professional, and easy to deal with… so the hiccup was dealt with swiftly and a reassurance that I was buying from a quality dealer that truly cared about their customer’s experience. I will definitely shop with ItsHot again and I hope the Boss gives Tina a big fat raise. Boss, if you are listening, give Tina a mega raise, NOW! And thank you for the beautiful, high quality chain!

9 March 2026
Rated 5 out of 5 stars

Ask for Tina at Itshot

I have a few well alot of watches from you guys all Diamonds I love them very much and get a lot of " Where did you get that " and I tell them about you guys .....Alvin

21 March 2026
Rated 5 out of 5 stars

First Time Purchase -First off ..

First off .., the Men's Iced out Bracelet I purchased was affordable! Not crazy made up pricing. Overpriced items do not move! Affordable item pricing does ! And from the receipt invoice and email documentation that kept me up to date with the purchase was 5 star! Even if you need to chat or customize, they are there for you.They must have a great team! My item was purchased and shipped in a few hours via FedEx , and tracked until I signed for it and received it ! All under 2 days! You don't have to live in the Hampton's to feel special with this Jewelry company! And to my amazement, upon opening the bracelet box, the box lit up like a little showroom!! Plus the certificate of authenticity ! Very professional ! Thanks to "ITS HOT" Jewelry for making me feel special,.. a retirement gift to myself! My first purchase .. but not my last ! I would like to say thank you to you and your team ! Charles Sciria

16 March 2026
Rated 5 out of 5 stars

My favorite place

My favorite place! Best customer service! My wife watch broke and they replaced with a new one and gave us a discount on another pair of black luxury diamond watches! Mark was extremely helpful ask for him he takes great care of his customers!

17 March 2026
Rated 5 out of 5 stars

Great experience

Great experience! Joan was super helpful and really listened to what I wanted. Explained everything clearly and I bought the perfect bracelet for my wife. I'll definitely be coming back for more jewelry!

11 March 2026
Unprompted review

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