ItsHot.com Diamond Jewelry & Watches Reviews 229

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the beauty and craftsmanship of the jewelry and watches. Many people appreciate the professional and attentive customer service, with staff members frequently mentioned for their helpfulness and kindness. Reviewers also find the pricing to be great and fair, making high-quality items affordable. However, some customers experienced issues with product durability, noting that hollow chains broke easily even with normal handling. A few others also felt that the size of a purchased watch was smaller than expected, leading to dissatisfaction. Additionally, some people reported damaged packaging upon arrival, which impacted their overall satisfaction.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, beauty, and... See more

Quality

Consumers find quality to be positive, with many describing products as amazing, beautiful, and more stunning... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as outstanding,... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the prices to be competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

Amazing piece beautiful gems very big and heavy I love it as soon as I received it I had to put it on my chain!!! I recommend to anyone that wants to buy to come to it’s hot jewelry because it’s worth... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is Extremely Excellent my…

This company is Extremely Excellent my experience with this company is great with the items I'd had purchased from this company with no problems every items I've have purchased from this company is fire🔥🔥🔥🔥I've love my items and love the company more never no fake just pure real now that's what you call taking care of your customers and the prices are incredible just love it I will continue on purchasing more items from this company

9 April 2026
Rated 5 out of 5 stars

Luxurman

I got my watch on time and there is nothing wrong with it the price on the 1ct tw is great couldn't be any happier with the purchase

8 April 2026
Rated 4 out of 5 stars

My item should have shipped by now.

My item should have shipped by now. Update: I received an email saying I would receive another email with a tracking number once my item shipped but I never received it. Then I received a link to leave a review so I gave it one star. But ultimately I received my item in the appropriate amount of time and it was brand new in the right packaging. That was the only glitch was no email with a tracking number. Otherwise I am very happy with my order and may order again in the future.

10 April 2026
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

Your item was shipped, but it was not delivered yet as you placed your order with free Ground shipping which takes 7-10 days to be delivered. There is no reason for 1 star review as when you were placing the order we did indicate delivery date as 4/20. Please remove the rating and you are welcome to give us 1 star if you do not receive it by the date we indicated.

Rated 5 out of 5 stars

The silver diamond pavé cross that I…

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I received my order. Color me impressed.

3 April 2026
Rated 5 out of 5 stars

Well first of all the service…

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my recent Purchase a Diamond ring which I like so much and the products are Amazing! I intent to be a Customer for the foreseeable future!

Ruben Fuentes. Texas

31 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look