ItsHot.com Diamond Jewelry & WatchesReviews 

229
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items like diamond crosses, hoop earrings, and bracelets are made to perfection and are beautiful. Many reviewers highlight the excellent customer service, with staff members frequently mentioned for being friendly, attentive, professional, and helpful. People also appreciate the great prices, finding items affordable and offering good value for money. However, some customers experienced issues with product durability, specifically with hollow rope chains breaking under normal handling. A few other people also felt that the hands on some watches were barely visible, making it difficult to tell the time. Additionally, there were instances where a purchased watch arrived with a damaged box, and some reviewers noted a discrepancy in carat weight for a repeat purchase.

What people talk about most

Product

People report positive experiences with product quality, with many expressing satisfaction with their... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as amazing, beautiful,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff as awesome,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Price

Users describe positive interactions with price, often highlighting the competitive and reasonable pricing of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more

Rated 5 out of 5 stars

Awesome customer service! Joan was so nice and helped us with all our questions. I lover their jewelry collection, so many beautiful pieces. And the prices are great, too. Highly highly recommended!!

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Gold Dealer
  4. Jeweler
  5. Jewelry Designer
  6. Watch Store

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(229)

113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff!

I shopped around at plenty of places when looking for an engagement ring and ended up going to ItsHot. Best employees, no pressure and very educational. The rings were also listed at a lower cost for the same specs at other jewelers.

25 August 2020
Unprompted review
Rated 5 out of 5 stars

Worth it!

I had a great experience shopping here! I found black diamond earrings I fell in love with and I immediately bought them! Took a bit long to receive them due to covid but they are definitely worth the wait and worth every penny I spent on them! Love the earrings and soon will be back for a matching black diamond ring.

11 August 2020
Unprompted review
Rated 5 out of 5 stars

Great job, thanks!

The staff is so friendly and professional! I was saving for a while for a diamond chain, but when I finally had the funds I didn’t know which one to choose, so I asked Oksana to help me, and she gave me a few helpful pieces of advice to help me with the choice! Thank you!

4 August 2020
Unprompted review
Rated 5 out of 5 stars

great company.its real gold and the…

great company.its real gold and the gold shine beautifully.i get plenty of compliments on my miami cuban link pinky ring.cant wait to get started on my next purchase.its hot jewelry got a customer for life.i have purchase several items from its hot.you in good hands.

27 July 2020
Unprompted review
Rated 5 out of 5 stars

Thank you!

I had a great experience here! I bought a Ruxurman diamond watch for my nephew as a present and a Rolex watch for myself. Both watches have real diamonds. The watches are in a different class and price range but I was surprised how nicely the Luxurman watch is made and looks. Rolex is an old time classic and I have a collection of them, wanted to add a diamond Rolex and ItsHot has the best prices for quality watches with real diamonds (diamonds are of a very good quality too). Thank you!

24 July 2020
Unprompted review
Rated 1 out of 5 stars

No such "Best Price Guarantee"!

This company has a "Best Price Guarantee" but unfortunatley, do not honor it. Found a used BREITLING AEROMARINE CHRONO SUPEROCEAN MENS WATCH on their website for $4,130 and sent them a link for the same watch for $2,728 and asked if they would match the lower price. The said that it was now out of stock (even though it is still on their website and said that they only sell watches with diamonds, which was not true in this case. Good luck buying from this company (switch and bait)!

17 July 2020
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

Sorry but this review makes no sense. The watch this person referred to is currently out of stock but it is a listing for a new Breitling watch, he was comparing it to a listing he provided of a similar but used watch on some unknown Chinese website, which even if we did have the watch in stock we would not be price matching it.

Rated 5 out of 5 stars

She said yes!!

I was shopping for a diamond engagement ring, and it was really hard for me to choose. Al assisted me with selecting the ring, and I bought an amazing beautiful diamond ring. And she said yes!

16 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service!Thanks!

I really don’t know what to look for when shopping for jewelry, I was looking for a present, the staff at this location did such a great job educating me about the pieces that I was able to make an informed decision with little prior experience. The recipient loves the stud earrings we picked so will definitely be back for more jewelry for presents and for myself.

10 July 2020
Unprompted review
Rated 5 out of 5 stars

I love their work!!

I have been going here for my custom jewelry projects for quite some time. I like unique jewelry items and I love their custom jewelry team. I can do a basic sketch and they take it from there! So far I’ve gotten my custom made pendant, ring and bracelets made. Very satisfied with the service I get here and now working on another pendant! Took me a while to find such a place, I love their work (and my designs :) )

7 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service and selection!

Amazing selection. Got my husband a great solid gold chain which they adjusted to the needed length. I am very happy with the selection provided, and the quality of the design. Hubby is happy with the present.

24 June 2020
Unprompted review
Rated 5 out of 5 stars

Very pleasant staff members, and fair prices.

Its Hot provided exceptional customer service throughout my entire experience with them. They really went out of their way to help me when I needed it most, suggesting the best designs and quality/size diamond combination to stay within the budget for the custom chain. They are experts and will get you the best quality jewelry at the most reasonable price.

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service!

Artur was extremely helpful with my watch battery replacement (for a watch I purchased a few years back from ItsHot) while maintaining social distancing. No other place would help me because of COVID-19 but they figured out a way to let me drop off my watch, and then pick it up without ever actually seeing each other face to face.

10 June 2020
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I’ve had them make several custom rings for my wife. All of them are outstanding examples of how beautiful jewelry can be when done correctly. My wife has strangers and friends alike ask to take pictures of her rings because they want something similar. I highly recommend having them help you with your next purchase

8 May 2020
Unprompted review
Rated 5 out of 5 stars

Staff was very helpful. Thanks!

I love the jewelry here! I purchased a diamond wedding band from ItsHot and it looks incredible. I wasn’t sure what design exactly I was looking for when I first came in but the staff was super helpful and after looking at a few rings found one that I absolutely fell in love with. Great price as well!

27 April 2020
Unprompted review
Rated 5 out of 5 stars

Great staff!

The staff is nice. The selection of bands and engagement rings is for all tastes and price ranges. I'm very satisfied with their service. Mark is very informative and attentive.

13 April 2020
Unprompted review
Rated 5 out of 5 stars

Great experience!

Walked in not knowing a single thing about diamonds and nervous as any guy looking for the perfect ring for that perfect woman. No pressure, super helpful, informative, and genuine. The team truly made today a great experience!

17 March 2020
Unprompted review
Rated 5 out of 5 stars

Incredible experience!

I have purchased an engagement ring which was a great success and led to more purchases for myself and now my wife :) Our wedding bands, as well as multiple jewelry gifts all came and will be coming from ItsHot. All experiences I have here are incredible.

20 February 2020
Unprompted review
Rated 5 out of 5 stars

Thanks!

It was a pleasure to work with such a passionate and professional team. It was definitely one of the best customer service I have ever experienced. These guys even contacted me back after my wedding to see how the surprise with the wedding gift went (it was a diamond band).Thank you so much!!!

14 February 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look