My friend and I used this Pass and it honestly transformed our trip. In a chaotic city like Istanbul, their clear instructions, quick WhatsApp replies, and friendly hosts made everything feel calm an... See more
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Review summary
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Reviews shaping this summary
I used this pass during my stay in Istanbul and it worked very well. Most attractions accepted the QR code with no problem. I liked how I could visit museums without standing in line. Also, customer s... See more
I've visited Topkapi with amazong guides Okan and Ekim. They were wonderful and the experience is totaly different if you have a guided tour. Ekim gave me almost a private tour... it is totally worth... See more
Company replied
I visited the Galata Tower, what a wonderful place, Enes our tourist guide was fantastic, he took the time to tell us so many stories about the city. He made the visit unforgettable. Thank you for s... See more
Company replied
Company details
Written by the company
120+ attractions, activities, top museums, tours & experiences - one pass, zero ticket queues. Istanbul's original sightseeing pass since 2015. Save time and money for the ultimate experience.
Contact info
Ergenekon, Fransız Hastanesi Sokağı Kaya Apt No:1 Kat: 7 Daire: 11-12 Şişli/İstanbul, 34373 , Istanbul, Turkey
- +908503048726
- contact@istanbultouristpass.com
- www.istanbultouristpass.com
4.7
Excellent
234 reviews
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Replied to 85% of negative reviews
Typically takes over 1 month to reply
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highli recommended
My friend and I used this Pass and it honestly transformed our trip. In a chaotic city like Istanbul, their clear instructions, quick WhatsApp replies, and friendly hosts made everything feel calm and easy. We walked right into Hagia Sophia and Topkapı without the long waits, then even squeezed a sunset cruise into our last evening, best decision of the trip. I’m writing to thank the team personally: you saved us time, stress, and a few arguments. We saw more, worried less, and enjoyed the city the way we hoped to. Highly recommended.
11 November 2025
Unprompted review
Easy to use and very convenient
I used this pass during my stay in Istanbul and it worked very well. Most attractions accepted the QR code with no problem. I liked how I could visit museums without standing in line. Also, customer support answered my questions quickly on WhatsApp. It saved me both time and money.
1 November 2025
Unprompted review
Scam
I ordered pass on 20.06.2025, by that time e sim. Now they say it is not longer available. That's it nothing instead. No refund. No apologies.
10 September 2025
Reply from Istanbul Tourist Pass®
Dear Agnieszka,
Thank you for your comment.
We would like to clarify an important point to avoid any misunderstanding. The e-SIM service was never included as a paid or guaranteed part of the pass. It was offered only as a complimentary promotional benefit, provided free of charge via promo codes to eligible pass holders, without any additional cost reflected in the pass price.
Due to regulatory decisions by the authorities, we later had to discontinue this promotional offer. As this was a free, non-paid add-on and not a contractual component of the pass, it does not qualify for a refund or compensation. Nevertheless, we did apologize for the inconvenience caused by the removal of this promotion.
We understand that this was disappointing, and we regret the frustration it caused. However, the core services and attractions included in the pass remained fully available and unaffected.
Thank you for your understanding and for sharing your feedback.
This is close to a scam
This is close to a scam. They overcharged by 20 % converting to NOK, even if I asked for charge in euros. The e-sim that should be in the package was not available. The app requires stable internet all the time, without, it fails and you need wifi again to show reservations. They changed meeting point, no message in app, but you got a mail. At one venue guide did not turn up at all, and we missed the venue.
24 August 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Arne Buhs,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify several important points to ensure the information is accurate for future travelers.
First, regarding the payment amount: currency conversion is an optional feature provided by Stripe, the international payment provider. When this option is selected, Stripe applies an approximate 4% conversion fee, which is not set, controlled, or received by us. All customers always have the option to complete their payment in EUR at the original price without any conversion fee.
Regarding the e-SIM service: this service was previously included but had to be removed due to regulatory decisions by the authorities. Unfortunately, this change was outside of our control, and once the restriction was enforced, we were no longer legally able to provide this service.
Concerning internet access and app usage: the internet requirement is clearly stated on our website and in our usage information. Our services, reservations, and QR code activations cannot be managed without an active internet connection, and offline usage is not supported.
As for tour updates and meeting points: any changes or important updates are always communicated via email to all booking holders in advance. Additionally, we use in-app pop-up notifications whenever possible. If the device does not have a stable internet connection, these notifications may unfortunately fail to appear or be overlooked. Our records indicate that the tours operated without delays on the scheduled dates.
We understand how frustrating travel disruptions can be, and we truly regret that this experience felt disappointing. However, we would like to emphasize that the issues mentioned are either clearly communicated in advance or outside of our operational control, and none were intended to mislead our guests.
If you would like us to review your specific bookings in detail, we kindly invite you to contact our support team directly with your Pass ID so we can assist you further.
Not worth the price
Not worth the price – disappointing experience with the Istanbul Tourist Pass
I used the Istanbul Tourist Pass for 3 days and, unfortunately, the experience was disappointing. I visited Dolmabahce Palace, Ortaköy Mosque, the Blue Mosque, and Hagia Sophia – but entry to half of these places is free anyway, and for the others, the ticket prices were lower than the value of the pass.
I had issues at Topkapi Palace – although I arrived just slightly late, they refused to let us in, and the staff said they do not work with Istanbul Tourist Pass. The same happened at Galata Tower.
In the end, it’s not worth paying almost €200 for a pass that doesn’t cover all the major attractions. It’s more of a scam than a real value. I strongly recommend calculating the entrance fees separately before buying the pass.
31 July 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Roxana Pagu,
Thank you for your feedback. We would like to address your concerns to ensure a clear understanding of the Istanbul Tourist Pass.
The pass includes access to Topkapı Palace and Galata Tower through guided tours, not as direct-entry tickets. As stated in our app and on our website, pass holders must meet with our professional guides at a scheduled time to enter these attractions. Unfortunately, arriving late results in a missed tour. Please note that security staff at these sites are not affiliated with our service and would not have information about our guided tours, which is standard procedure.
Hagia Sophia requires an entrance fee, which is covered by the pass and includes an audio guide in 25 languages. The Blue Mosque, while free to enter, is included with a one-hour guided tour that provides valuable cultural and historical context.
The Istanbul Tourist Pass is a comprehensive package covering more than 100 attractions and services, including guided tours, boat cruises, and airport transfers. The full value of the pass is not reflected by evaluating it based on only a few select sites.
Our customer support team is available daily via WhatsApp, phone, and email. We have no record of you contacting us during your trip. We would have been happy to provide assistance and resolve any confusion at that time.
We encourage all visitors to review the service details carefully and to reach out to our team with any questions. We are always here to help.
Best regards,
The Istanbul Tourist Pass Team
Thank Martin
9 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Mariana,
Thank you for your kind words! We’ll be sure to pass along your appreciation to Martin. He’ll be happy to hear you had a great experience with him.
Thanks again for your feedback, and we can’t wait to welcome you back on your next visit!
Kind regards,
The Istanbul Tourist Pass® Team
Martin is very helpful and we loved the…
Martin is very helpful and we loved the tour!!! Everything was perfect. We learned a lot and had fun.
7 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Natalie,
Thank you so much for your lovely words! We're so happy to hear that you enjoyed the tour and had such a great time with Martin. It truly means a lot to us that you had fun, learned new things, and felt everything was just right.
We’ll be sure to share your kind message with Martin — it will definitely make his day!
Hope to welcome you again soon for more unforgettable experiences in Istanbul.
Warmest regards,
The Istanbul Tourist Pass® Team
Reply from Istanbul Tourist Pass®
Dear Jakrapun,
Thank you so much for sharing your kind feedback! We’re thrilled to hear that Martin was able to assist you. We’ll make sure he knows how much you appreciated his help.
If you need anything else or have any further questions, don’t hesitate to reach out. We’re always happy to help!
Warm regards,
The Istanbul Tourist Pass® Team
Reply from Istanbul Tourist Pass®
Dear Anto,
Thank you for your lovely feedback! We're so glad to hear you enjoyed the presentation and kindness of Mr. Martin. He's passionate about what he does, and it’s wonderful to know it made a positive impact on your experience.
We truly appreciate you choosing Istanbul Tourist Pass and hope to see you again soon!
Warm regards,
The Istanbul Tourist Pass® Team
Our guide Martin was very kind and…
Our guide Martin was very kind and offered us a lot of informations.
Thank you!
2 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Simona,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our guide, Martin. He truly enjoys sharing his knowledge and making each tour memorable. We'll be sure to pass along your appreciation to him.
We hope to welcome you again on your next trip to Istanbul!
Warm regards,
The Istanbul Tourist Pass® Team
Reply from Istanbul Tourist Pass®
Dear Soumyajit,
Thank you for your wonderful feedback. We’re thrilled to hear that Martin provided you with great service and that his politeness and helpfulness made a positive impact on your experience.
We truly appreciate your kind words and look forward to welcoming you back soon.
Warm regards,
The Istanbul Tourist Pass® Team
It was very interesting martin was a…
It was very interesting martin was a good Guide
1 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Glenn,
Thank you for your kind feedback. We’re delighted to hear that you found the tour interesting and that Martin was a good guide. His passion for sharing knowledge with our guests is something we truly appreciate.
We hope to have the pleasure of welcoming you again in the future.
Warm regards,
The Istanbul Tourist Pass® Team
Walking tour
Martin was a nice guide. Gave us a lot of information. Helped us to get earlier into the Hagia Sophia.
1 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Tessa,
Thank you for sharing your experience. We're glad to hear that you enjoyed the walking tour and that Martin was able to assist you with both insightful information and a smoother entry into Hagia Sophia. His dedication to our guests is truly appreciated.
We hope to welcome you back to Istanbul soon.
Warm regards,
The Istanbul Tourist Pass® Team
Martin is very friendly.
Martin is very friendly.
He told me the history of Sultanahmet Meydanı
30 April 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Ying,
Thank you for your kind words. We’re delighted to hear that Martin made a positive impression and helped bring the history of Sultanahmet Square to life for you. His friendly approach and knowledge are qualities we truly value.
We appreciate your feedback and hope to welcome you again in the future.
Warm regards,
The Istanbul Tourist Pass® Team
Shorter than advertised but excellent
Martin was excellent and very informative. The ticket said 1.5 hrs tour but after 40 mins he helped us pass the huge queue for Ayasophia. Although short bypassing the queue was worth the tour being shorter
30 April 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Welch,
Thank you for your thoughtful feedback. We’re so glad to hear that you found the tour worthwhile and that Martin made your experience both smooth and informative. Skipping the long queue at Hagia Sophia can truly make a difference, and we’re happy it added value to your visit.
We appreciate you sharing your experience, and we hope to welcome you back again soon.
Warm regards,
The Istanbul Tourist Pass® Team
Reply from Istanbul Tourist Pass®
Dear Jean,
Thank you so much for your kind words. We’re truly delighted to hear that Martin was helpful during your experience — he’s a valued member of our team and always strives to provide the highest level of service.
We’ll be sure to share your lovely feedback with him. It means a lot to us and will certainly brighten his day.
We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back to Istanbul in the near future.
Warm regards,
The Istanbul Tourist Pass® Team
Martin has been very polite and patient.
Martin has been very polite and patient.
28 April 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Luca,
We're delighted to hear that you enjoyed the convenience of the Istanbul Tourist Pass! Thank you so much for your kind words. We’re so happy to hear that Martin was polite and patient — we’re lucky to have him on our team. He always does his best to make sure our guests feel comfortable and supported.
We’ll be sure to pass your lovely feedback along to him — it will definitely make his day!
Thanks again for taking the time to share this. We hope to welcome you back to Istanbul soon!
Kind regards,
The Istanbul Tourist Pass® Team
Martin Is a very nice end helpful guide
28 April 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Sara,
We're delighted to hear that you enjoyed the convenience of the Istanbul Tourist Pass! And thank you so much for your kind words about Martin — he really is a gem.
We're so glad he could be there to help and make your experience even better. We'll definitely pass your lovely message on to him — it means a lot!
We truly appreciate you taking the time to share your experience, and we hope to welcome you again soon on your next adventure in Istanbul!
Kind regards,
The Istanbul Tourist Pass® Team
AVOID! Stressful, Confusing, and poor customer service
I strongly advise against buying the Istanbul Tourist Pass!
Firstly, it was not made clear before paying that the pass works with a credit system. With the 2-day pass, we could only do about 5-6 attractions. Once credits ran out, we were left to either miss out or pay extra. This was very disappointing and added unnecessary stress to our trip. The marketing makes it seem like you can visit as many attractions as you want within the duration of the pass which is simply not true. At the very least, be transparent about the credit system before people spend their money. We were also left with around 50 credits at the end of the trip which we couldn't use for anything, it would be nice to at least offer these credits as a discount towards a final attraction instead of wasting them.
I booked a pass for two people, but after paying, we were only given one login code, and our credits were combined into one account. This meant we couldn’t book attractions separately if we wanted to, luckily we didn’t plan to do different activities, but if we had, it would’ve been a problem.
Our experience on the first day stated off really bad. We tried to visit the Hagia Sophia at 9 AM to avoid the tourist rush. We arrived early but couldn’t activate our tickets on the app, it kept saying I wasn't within the location to load the ticket even though we were at the entrance. Staff at the mosque couldn’t help because they don’t work for Istanbul Tourist Pass, and their so-called “information point” turned out to be a shed used for storage with no staff around.
Customer service on WhatsApp only starts at 9 AM. I called around 9 and no one answered. Eventually, someone picked up and simply told me to "try again now" after which the tickets magically appeared. By then, the queue was long and our mood already down.
The same issue happened again at the Basilica Cistern. This time, customer service blamed it on my phone, claiming I didn’t allow location access and was using a VPN — both of which were false. I was then told to use the website instead of the app, which did work better, but again, this should have been communicated clearly before we had problems. The customer service trying to blame me for the issues caused by their poor app is just wrong, ridiculous and no one apologised for this.
Later that afternoon, we had a tour at Topkapi Palace, but the ticket didn’t mention any meeting point. I had to contact customer service again, only to be directed to a random page on their website for details. This kind of information should be printed clearly on the ticket itself.
I’ve never had to contact customer service so many times on a trip. I usually consider myself independent and I manage to figure things out, but this pass made everything unnecessarily complicated and stressful.
You're better off buying tickets directly from the attractions, the price difference isn’t that high, and if you arrive early (at least in April), the queues are very manageable. It doesn't make any sense that your ticket only becomes available when you're in close proximity to the attraction you're visiting, people who don't have access to internet outside their hotel would have a big problem, just make the ticket available in advance to prevent all these issues. From looking at other reviews, we were definitely not the only ones with this problem.
Save yourself the hassle. I wouldn’t recommend this pass to anyone.
18 April 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Laura,
Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience with the Istanbul Tourist Pass® did not meet your expectations, and we truly appreciate the opportunity to respond.
"In addition to many positive customer experiences and wonderful reviews, we carefully consider feedback like yours. We’ve been working for years to ensure that every guest visiting Istanbul has the best possible experience. "The biggest advantage of using the pass is that it saves you both time and money. Our goal is to help you enjoy Istanbul’s stunning sights without wasting time in long ticket lines or at museum entrances. Plus, we’re just a click away throughout your visit. That’s why we take all feedback seriously and review it carefully."
The credit model is designed to offer flexibility and great value, allowing travelers to select the experiences that best suit their interests—just like many pass systems used around the world. The number of credits on each pass is carefully curated by local experts to align with the most rewarding combinations of attractions and activities.
All attractions have standard entry fees, so savings are guaranteed. Thanks to our Show and Go technology, we provide digital passes and QR codes for fast entry to museums — no more waiting in long ticket lines. With a single pass, you can access all the top attractions and experiences in Istanbul. Overall, we aim to deliver maximum value for the price you pay, making every experience more convenient and worthwhile.
For security and operational reasons, the digital tickets are designed to be accessible only when guests are near the attraction. To ensure smooth access, it is essential that location services are enabled on the guest's mobile device. Without location permissions, the app may not be able to verify your proximity to the site, which could lead to the delays you experienced. We are currently updating our app and pre-visit instructions to make this requirement clearer in advance.
As for your concern about credits being combined under one account, we appreciate your point and are reviewing the feasibility of offering separate logins in group bookings to accommodate more independent travelers.
While we regret that your experience did not reflect the level of service we strive to offer, we remain committed to turning your impression around. Should you return to Istanbul in the future, we would love the opportunity to assist you personally and ensure a far smoother and more enjoyable experience. Please feel free to contact us at support@istanbultouristpass.com prior to your next visit, and our team will be more than happy to assist you with personalized support.
Kind regards,
The Istanbul Tourist Pass® Team
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