My friend and I used this Pass and it honestly transformed our trip. In a chaotic city like Istanbul, their clear instructions, quick WhatsApp replies, and friendly hosts made everything feel calm an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used this pass during my stay in Istanbul and it worked very well. Most attractions accepted the QR code with no problem. I liked how I could visit museums without standing in line. Also, customer s... See more
I've visited Topkapi with amazong guides Okan and Ekim. They were wonderful and the experience is totaly different if you have a guided tour. Ekim gave me almost a private tour... it is totally worth... See more
Company replied
I visited the Galata Tower, what a wonderful place, Enes our tourist guide was fantastic, he took the time to tell us so many stories about the city. He made the visit unforgettable. Thank you for s... See more
Company replied
Company details
Written by the company
120+ attractions, activities, top museums, tours & experiences - one pass, zero ticket queues. Istanbul's original sightseeing pass since 2015. Save time and money for the ultimate experience.
Contact info
Ergenekon, Fransız Hastanesi Sokağı Kaya Apt No:1 Kat: 7 Daire: 11-12 Şişli/İstanbul, 34373 , Istanbul, Turkey
- +908503048726
- contact@istanbultouristpass.com
- www.istanbultouristpass.com
4.7
Excellent
227 reviews
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Replied to 85% of negative reviews
Typically takes over 1 month to reply
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informations are sometimes repeated which allows us to memorize it e
Everything is very well explained. It's very clear and main informations are sometimes repeated and by the same token summarise, which allows us to memorize it easily.
20 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
We are honored by your feedback. Ensuring our guests have a flawless experience while discovering the rich history of Istanbul is our top priority. We are glad to have been a part of your journey.
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
Great visit and great tourist guide
Very detailed, great Englsh, repeatong things for visitors not to lose any information. Thank you Okan!
20 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
Many thanks for sharing your positive experience! We are so glad that the Istanbul Tourist Pass® met your expectations and provided a seamless way to see our landmarks. Your recommendation means the world to us.
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
NS Great Tour
20 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
It is a pleasure to hear that your journey through Istanbul was smooth and enjoyable with our pass. Our goal is always to provide a "perfect" and hassle-free exploration of the city's top sights. We truly appreciate your support!
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
NS thank you!
20 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
We are thrilled to know you had such a wonderful time with the Istanbul Tourist Pass®! Knowing that we helped make your visit to our city’s iconic landmarks seamless is the best feedback we could hope for. Thank you for the high recommendation!
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
Okan gas been a great guide
Okan gas been a great guide, he briefly goes through but if youre interested to know more you could ask him personally if he has some time
19 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
Thank you for your kind words! We are delighted that your experience was perfect and that you found our service highly recommended. It’s our pleasure to help you explore the beauty of Istanbul effortlessly.
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
Nes was a great guide!
19 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
We are honored by your feedback. Ensuring our guests have a flawless experience while discovering the rich history of Istanbul is our top priority. We are glad to have been a part of your journey.
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
Ekim is the absolute best
Ekim is the absolute best! She is super knowledgeable and friendly, I learned so much from this experience and had an amazing time. 10/10 recommend going with Ekim, you will not regret it!
19 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
It is a pleasure to hear that your journey through Istanbul was smooth and enjoyable with our pass. Our goal is always to provide a "perfect" and hassle-free exploration of the city's top sights. We truly appreciate your support!
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
Very good.Enes
19 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
We are honored by your feedback. Ensuring our guests have a flawless experience while discovering the rich history of Istanbul is our top priority. We are glad to have been a part of your journey.
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
This was the best experience with Ekim
This was the best experience with Ekim
She was very sweet and explained is a lot
18 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
It is a pleasure to hear that your journey through Istanbul was smooth and enjoyable with our pass. Our goal is always to provide a "perfect" and hassle-free exploration of the city's top sights. We truly appreciate your support!
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
Ekim was an amazing guide
Ekim was an amazing guide. She answered every question we had and also helped people who couldn't clearly understand English as well. She was also funny but also professional The tour itself is nice, it is not tiring and the ear pieces help a lot since it is a highly crowded place to be with a group. Overall good tour.
17 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
We are honored by your feedback. Ensuring our guests have a flawless experience while discovering the rich history of Istanbul is our top priority. We are glad to have been a part of your journey.
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
Quick and Easy
We skipped the loonng ticket line and get the oriantation of the place from the guide, Ekim, continued on our own up to our interest with the audio guide they provided. %100 recommended. Thank you!!
17 April 2026
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Guest,
It is a pleasure to hear that your journey through Istanbul was smooth and enjoyable with our pass. Our goal is always to provide a "perfect" and hassle-free exploration of the city's top sights. We truly appreciate your support!
Best regards,
Istanbul Tourist Pass® – The most extensive all-in-one digital pass, giving you access to 120+ attractions, guided tours, and skip-the-line entry to the best museums and experiences across Istanbul.
Excellent Value and Outstanding Support for a Solo Female Traveler
As a solo female traveler, I would like to share my experience with the Istanbul Tourist Pass because it may help someone when making a decision.
I used it on March 16, 2026, for just one day, and even though I explored everything at my own slow pace, without rushing from place to place, I still managed to see and experience a lot. For me, the pass proved to be completely worth it.
Before buying it, I looked into other options as well, but after quite a lot of comparing, I chose the Istanbul Tourist Pass and I did not regret it. What I understood, and what I can now confirm as a user, is that it is especially important to have a good plan, calculate your transfer times realistically, make your reservations on time, and not be late. Once that part is done, everything else works very smoothly and easily.
My choices for that day were breakfast on Le Vapeur Magique, Topkapi Palace with the Harem, Galata Tower, and the evening Bosphorus cruise with dinner and Turkish entertainment on Tosunpaşa. Everything went smoothly and exactly according to the instructions in the app.
What I especially want to highlight is the kindness and attention I experienced throughout the day. On Le Vapeur Magique, my phone battery died, so I asked the staff for help. They took my phone to charge it, found me on the guest list, and seated me by the window. At Topkapi, they kindly helped me set up the audio guide, and at Galata everything was simple, punctual, and well organized.
On the evening cruise on Tosunpaşa, as a woman traveling solo, I was treated with great care. They allowed me to board earlier, offered me hot tea, and seated me at a window table so I would not be sitting alone among couples and groups. What perhaps meant the most to me was that Istanbul Tourist Pass support even called me when I did not appear at the agreed meeting point, not knowing that I had already boarded earlier. That feeling of care and attention was truly priceless to me.
In my estimate, the savings for one day across these four experiences were around 50 euros. But even more valuable than the money saved was the feeling that, as a solo female traveler, nowhere did I feel like just a number, and nowhere did I feel alone.
That is why I can sincerely recommend the Istanbul Tourist Pass, especially to those who appreciate good organization, clear instructions, and the feeling that there is a team behind it that truly cares about its guests.
16 March 2026
Unprompted review
Looks good on paper, disappointing in reality – misleading and inflexible
I bought the 5-Day Istanbul Tourist Pass because the website sells a dream:
phrases like “One Pass – All Istanbul” and “Instant free entry to 100+ attractions” clearly create the impression that, within those 5 days, you can freely choose from a huge range of attractions and that the only real limit is your time.
The reality is very different.
Only after paying did I discover that the pass is restricted by a credit system and by limited availability / advance bookings. That radically changes how the product works in practice. I wanted to visit around 25 attractions during my stay. Because of credits and capacity limits, I could only do about half of what I had planned, even though I had a 5‑day pass and was actively trying to use it.
When I raised this with Istanbul Tourist Pass, their answer was basically:
“Look, you saved over 40% compared to our listed individual prices, so everything is fine.”
This completely misses the point:
I would never have bought all of these attractions separately at the inflated “standard prices” they use in their calculation.
The “40% saving” is a theoretical number, based on a basket I did not choose freely and on prices that are higher than what many people can find online.
What I actually paid for, based on their marketing, was the freedom to choose from many attractions, not to be forced into a specific combination just so the math looks good in their favour.
In my case, the main loss is not money, but lost opportunities:
I came to Istanbul ready to explore a lot more, but the pass structure (credits + fully booked attractions + required advance reservations) simply did not allow me to visit everything I reasonably expected to be able to see with a “5-Day, 100+ attractions” pass.
What bothers me most is that the company does not show any recognition of this problem. They don’t acknowledge that the marketing can mislead people into thinking this is a near “all-you-can-visit” product. They just repeat the same argument about how much I “saved” on the subset of attractions I managed to access.
If you are the kind of traveler who wants flexibility and real choice, be very careful:
Read all the small print about credits and booking requirements before you buy.
Don’t assume that “One Pass – All Istanbul” means what it sounds like.
And don’t expect much understanding from customer service if you feel the product did not match the expectations their own marketing created.
Istanbul is amazing and worth visiting – but I would not choose this pass again.
Istanbul pass: ITP1774?????722
22 March 2026
Unprompted review
Skip the queue but at given times. Topkapi does not include harem
(+) Convenient to skip the queue and get a short introduction from the guide to the monument using a mobile app
(-) You may believe that the pass gives you a QR code to access the attraction, but for the most popular attractions you need to be at a certain time to meet the guide and he activates the QR code. There are several times to visit the main attractions in a day
(-) Topkapi visit does NOT include the Harem, You are asked to pay an extra 15EUR (Dec 2025) to see that. Not clear in the e-pass website that this is a restricted access
31 December 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Mario,
Thank you for taking the time to share your feedback.
After carefully checking our records, we would like to clarify that this review does not appear to be related to our company or services. Our company name is not “e-pass”, and we do not have any reservation, booking, or customer record under the name Mario Dominguez Aguilar.
For this reason, we believe the review has been published under the incorrect business profile. To ensure your feedback reaches the right provider and helps future travelers accurately, we kindly ask you to remove this review from our page and repost it on the correct company’s profile from which you made your purchase.
We fully respect your experience and comments, but unfortunately, we are unable to address or take responsibility for services that were not provided by us.
Thank you for your understanding, and we hope your feedback will reach the appropriate business.
The pass made our trip easier
The pass made our trip easier. We got into places without waiting, and the support team was super helpful when we had a couple of questions.
5 November 2025
Unprompted review
highli recommended
My friend and I used this Pass and it honestly transformed our trip. In a chaotic city like Istanbul, their clear instructions, quick WhatsApp replies, and friendly hosts made everything feel calm and easy. We walked right into Hagia Sophia and Topkapı without the long waits, then even squeezed a sunset cruise into our last evening, best decision of the trip. I’m writing to thank the team personally: you saved us time, stress, and a few arguments. We saw more, worried less, and enjoyed the city the way we hoped to. Highly recommended.
11 November 2025
Unprompted review
Easy to use and very convenient
I used this pass during my stay in Istanbul and it worked very well. Most attractions accepted the QR code with no problem. I liked how I could visit museums without standing in line. Also, customer support answered my questions quickly on WhatsApp. It saved me both time and money.
1 November 2025
Unprompted review
Scam
I ordered pass on 20.06.2025, by that time e sim. Now they say it is not longer available. That's it nothing instead. No refund. No apologies.
10 September 2025
Reply from Istanbul Tourist Pass®
Dear Agnieszka,
Thank you for your comment.
We would like to clarify an important point to avoid any misunderstanding. The e-SIM service was never included as a paid or guaranteed part of the pass. It was offered only as a complimentary promotional benefit, provided free of charge via promo codes to eligible pass holders, without any additional cost reflected in the pass price.
Due to regulatory decisions by the authorities, we later had to discontinue this promotional offer. As this was a free, non-paid add-on and not a contractual component of the pass, it does not qualify for a refund or compensation. Nevertheless, we did apologize for the inconvenience caused by the removal of this promotion.
We understand that this was disappointing, and we regret the frustration it caused. However, the core services and attractions included in the pass remained fully available and unaffected.
Thank you for your understanding and for sharing your feedback.
This is close to a scam
This is close to a scam. They overcharged by 20 % converting to NOK, even if I asked for charge in euros. The e-sim that should be in the package was not available. The app requires stable internet all the time, without, it fails and you need wifi again to show reservations. They changed meeting point, no message in app, but you got a mail. At one venue guide did not turn up at all, and we missed the venue.
24 August 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Arne Buhs,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify several important points to ensure the information is accurate for future travelers.
First, regarding the payment amount: currency conversion is an optional feature provided by Stripe, the international payment provider. When this option is selected, Stripe applies an approximate 4% conversion fee, which is not set, controlled, or received by us. All customers always have the option to complete their payment in EUR at the original price without any conversion fee.
Regarding the e-SIM service: this service was previously included but had to be removed due to regulatory decisions by the authorities. Unfortunately, this change was outside of our control, and once the restriction was enforced, we were no longer legally able to provide this service.
Concerning internet access and app usage: the internet requirement is clearly stated on our website and in our usage information. Our services, reservations, and QR code activations cannot be managed without an active internet connection, and offline usage is not supported.
As for tour updates and meeting points: any changes or important updates are always communicated via email to all booking holders in advance. Additionally, we use in-app pop-up notifications whenever possible. If the device does not have a stable internet connection, these notifications may unfortunately fail to appear or be overlooked. Our records indicate that the tours operated without delays on the scheduled dates.
We understand how frustrating travel disruptions can be, and we truly regret that this experience felt disappointing. However, we would like to emphasize that the issues mentioned are either clearly communicated in advance or outside of our operational control, and none were intended to mislead our guests.
If you would like us to review your specific bookings in detail, we kindly invite you to contact our support team directly with your Pass ID so we can assist you further.
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