iSmash Reviews 16,070

TIPS BELOW. My only gripe is inability to book multiple repairs per device on the website, but the service was great.
Booking times were very flexible at London Bridge (three staff in small shop in walkway next to M&S to main station), and i had to cancel and rebook to collect my phone as forgot it the first time - they still completed a back and front repair to iphone XR within 1.5h when i returned. obvs, phone looks brand new, but feels more responsive than when new. Tips on stock and 10% disc:
1. check email for 10% disc after leaving a booking in your cart for a day - i missed out on £20 disc.
2. check email for 10% disc if you have more than one device to repair - its received after paying for first order, so need to book subsequent hour at least.
3. check stock is in store by placing specific repair bookings (then cancel and rebook if more than one repair on a device) - i had to settle for a blue back housing instead of black because I only booked the front screen repair and added the back repair as a note in that order (as it instructs).

Really brilliant service from Canary Wharf branch when replacing battery. Completely transparent about the service and potential outcomes. Battery replaced within 24 hours and I’m completely satisfied.

Went to the Kingston Branch on Monday 5th Jan 2026 for them to look at my Samsung 23 Ultra which had gradually died over the Christmas period. Being an oldie, it was the first time I have used such a service and was apprehensive about maybe leaving my phone etc. However, the service was absolutely excellent, really friendly knowledgeable staff who replaced the battery (which has a years guarantee) and ran full diagnostics..... so now working perfectly, following good advice from the lovely guys and no need to get a new phone now...... cost £65, and a visit to the cinema while it was being repaired...... a real bargain. Thanks so very much guys. Can highly recommend. Teresa, Kingston.

Amazing - fixed my broken LED display in under an hour! Thank you so much! Highly recommend— boxpark store!

I contacted iSmash in advance to confirm whether they had a battery in stock for my Samsung phone. I was clearly told they did and that the replacement could be done the same day. Based on this, I travelled 1.5 hours one way to their store.

Upon arrival, I was informed that they did not have the battery because my phone was not a UK model.

Unfortunately, this was not the first time this happened. About six months earlier, I contacted them regarding a screen replacement. Again, I was told over the phone that the part was in stock and I could come in. After arriving, I was told they do not repair American versions of this phone.

In both cases, the information provided over the phone was incorrect. I did not even receive an apology.

I would not recommend this iSmash - Westfield White City.

​I paid £249 for a Samsung S22 Ultra repair. Today (31 Dec 2025), the screen failed with a green tint, but the St Pancras branch refused to honor their "Lifetime Warranty". The staff lacks the basic technical knowledge to identify a faulty screen, wrongly blaming it on physical damage just to dodge their responsibility. This is a total scam—they use fake parts and ignore their own warranty policy. It is daylight robbery. Stay away!

Cannot fault these guys in anyway shape or form. They replaced my Samsung phone battery with another genuine Samsung battery and also fixed the split down the side of my phone caused by battery swelling. I didnt ask them to do this and they did not charge me extra. I have tested my phone since getting it back and already I know they have adhered to what they said they would. Highly highly recommended

On 28/12/25 I took my iPad Air 11” (2024) into the iSmash Meadowhall branch for a screen repair. I was given a repair price, agreed to it, and was told to come back later.

We then spent around five hours in total walking around Meadowhall, only to return near closing time to be told the repair could not be carried out after all. At that point, the technician claimed the iPad was a newer generation and that the screen for it “had not been released yet”.

This should have been identified before quoting a price and sending customers away for hours. Discovering this only at the end of the day was extremely frustrating and resulted in a complete waste of time.

To make matters worse, I was also told by the technician that Apple do not repair iPads, which is simply incorrect. I went directly to Apple afterwards and they accepted the device and sent it off for repair for roughly the same price.

Overall, the experience showed poor communication, incorrect information, and a lack of basic checks before committing to a repair. I’ve completely lost confidence in iSmash as a result and won’t be using them again.

The Guy there was do great I went in with broken head phones which were missing a couple screws and he fixed them for me in like 20 seconds for free. 100% recomend to go in they are great.

I had a very disappointing experience at the King’s Cross iSmash. They kept my phone for 48 hours to “run diagnostics,” only to tell me afterward that the repair would be very expensive and might not even be fixable. In the end, they said there was nothing they could do for me.

I was left without a phone for several days, and based on the information they gave me, I felt forced to buy a brand new phone, which was extremely inconvenient and costly.

A month later, I took the same phone to another repair shop, where it was fixed immediately for around £100. This made it clear that the issue was either misdiagnosed or not handled properly at iSmash.

Overall, this was a frustrating and costly experience. I would not recommend this branch based on the lack of accurate diagnosis, long wait time, and poor outcome.

Took iPhone 11 Pro into Edinburgh store, within Sky Store inside St James Centre today. Needed new battery as not holding charge.
Excellent service from very knowledgeable technician who made the repair. Only took 1.5 hours and very good price. Would not hesitate to use this service again.

Came unstuck with no charge in my phone. Came to my rescue allowing me to charge my phone. Thanks

Had multiple phones sent off for repair. One of them I received 3 weeks late as they wanted to try and sell me more and could not get in touch by phone, so they just waited 3 weeks without doing the repair, a second phone was marked as delivered even though I had not received it, it took a month to get a response from them, it turns out they sent it to the wrong address (even though I had 3 devices being repaired all coming back to the same place) and when they did replace the phone it turns out it has cheap non genuine parts. No refund, Terrible communication and customer service. You will have all the same issues using this company as you would a high street shop as its the exact same people that carry out the repairs, the only difference is with Ismash you will spend much more money and are less likely to have the problems rectified.

Great experience. Quick and professional service. I had to replace my IPhone battery because it was swollen (Bristol branch).

Dropped in an iPad for a screen replacement in kings road the home button was working fine before it went in to get mended . 2 days after fixing the screen button jammed in and a line appeared on the screen . Went back to the shop as you are supposed to have lifetime guarantee….but get told the underneath screen is broken now and have to pay a further £129 to get it fixed. As there notes said my home button didn’t work properly when they took my iPad the first time when it did . The technician know how to scam in that shop to make you pay more when they made the problem
Won’t be using them again

I went into the shop enquiring about fixing my back screen on my phone due to it being cracked, the guy was very helpful when asking about how much it would cost me he'd told me nothing as I had already brought the replacement back screen, this was the store in Leicester, can't fault them one bit was very grateful for them doing this for me.

Easy on line booking. Very helpful and knowledgeable manager Sam at Leicester. Job done within the hours very happy with battery change on my Google phone

Thinking my iPhone screen and camera glass needed replacing I popped down to ismash at Canary Wharf. Wow, what a service - I was met by Murad who could not be more helpful and kind (I’m in my early 50’s)! He informed me that my screen/camera were fine and it was just my screen protector that was damaged. I left with a newly fitted protector with a phone that feels like new and a massive saving. Only use ismash!

Excellent and speedy service replacing broken iPhone screen at the Birmingham branch. Would thoroughly recommend.

Dropped in device for screen replacement on 24-48 hour turnaround. Now past 48 hours, no text, no e mail, no one answering the phone and no way of tracking repair online. Should have collected it tonight, now face going to Bluewater on busiest shopping day of the year to see if they've fixed my autistic sons iPad yet. Basic customer service somewhat lacking.