Free Fusion LTD Reviews 483

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the quick and efficient repairs of various devices, including phones and iPads. Many appreciate the professional and friendly staff, as well as the reasonable pricing for the services provided. People frequently mention the fast turnaround times, with some repairs completed within hours or days, and the effective communication throughout the process. Reviewers are particularly satisfied with the quality of the product repairs, often noting that their devices returned working perfectly or like new.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Product

People report positive experiences with the product. Customers are delighted with the repairs, noting that... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very reasonable and... See more

Staff

Consumers consistently find staff to be professional and helpful. Many reviewers appreciate the team's hard... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Free Fusion whenever I have had a problem with my phone. They have always been very knowledgeable and professional, demonstrating fantastic customer service at a decent price. Free Fusio... See more

Rated 5 out of 5 stars

I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to hom... See more

Rated 5 out of 5 stars

We've used this company time and time again - good communication - always helpful - turnarounds times good - great value!! ESPECIALLY as the phone & iPads are given a new lease of life. Bargain!!

Rated 5 out of 5 stars

This is the second time I have used Free Fusion. The first time weas to replace the battery in my iPhone. I was nervous about posting my phone, but was reassured that all data was safe. The bat... See more


Company details

  1. Cell Phone Store
  2. Computer Store

Written by the company

At Free Fusion Ltd, we offer both online and local mobile repair services for a range of electronic brands. Our area of expertise is Apple products, including iPhones, iPods, and iPads, but we also provide repair services for Samsung, Oppo and other brands. For customers across the UK, we have a convenient send-in service for online orders. Our team is always available to assist you through email or phone, and we offer recorded delivery for added peace of mind. For our local customers, we have a physical shop where we provide fast, friendly, and dependable repair services. Our shop is open from 9 am to 5 pm on weekdays and from 10 am to 2 pm on Saturdays. Most repairs can be completed within an hour.


Contact info

4.8

Excellent

TrustScore 5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent fast service!

I've used this company a few times now, for installing new batteries to both my and my family's iphones and have found them to be very good.

They give a quick turnaround and always do a professional job. No complaints from me!

24 February 2026
Free Fusion LTD logo

Reply from Free Fusion LTD

Thank you for your lovely review, Phil!

Rated 5 out of 5 stars

Iphone 5s Battery Replaced

I received my Iphone 5s this morning from the mail man. I am ecstatic with Free Fusion's work and happy how the new battery is holding up, especially after my trip to Apple Store when they told me that my Iphone was obsolete and I should scrap it. I am very attached to this phone and I am very grateful for Free Fusion's work which has brought my phone back. I really appreciate them and I happily recommend them.

14 February 2026
Unprompted review
Free Fusion LTD logo

Reply from Free Fusion LTD

Thank you for sharing your feedback, Emmanuel!

Rated 5 out of 5 stars

Outstanding service

This is the second time I have used Free Fusion.
The first time weas to replace the battery in my iPhone.
I was nervous about posting my phone, but was reassured that all data was safe.
The battery was replaced quickly and efficiently.
This week I sent my phone it to have the charging port replaced.
I posted it on 9 Feb and it was returned on 11 Feb.
Fantastic!
Highly recommended.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

A quick secure service at a very…

A quick secure service at a very reasonable cost. They replaced the battery in my iPod classic. I was kept fully up to date with progress of the work and my device was returned within a week.

6 February 2026
Rated 5 out of 5 stars

Experts

I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to home and, third time lucky, i got the experts! They took lots of time over a few days to thoroughly check things, and they fixed it. So happy and cant recommend highly enough.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Service was excellent

Service was excellent, I posted special delivery and they did the repair in receipt and dispathced back special delivery on the same day - brilliant stuff - I was only without the phone for 2 days.

2 December 2025
Rated 5 out of 5 stars

Quick

A quick turnaround. Phone came back as good as new. They kept me informed from receipt to return.

25 November 2025
Rated 5 out of 5 stars

Dusty charging port

The customer service is always friendly and welcoming.

Went in with a dusty phone and when I came back worked just like new! No need to think of getting a new phone!

Very good price and quick at doing the job as well :)

Certainly recommend the place

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick turnaround

Quick turnaround, competitive pricing and kept up to date of the progress via email. Great repair.

18 November 2025
Rated 3 out of 5 stars

The repair seems excellent

The repair seems excellent, but it took about 4 weeks before it was returned, and after a reminder email and call they came back to say they had tried to call me (not email from some reason) yet I had no record of a call or message. In fairness I suspect it doesn't happen regularly....but they asked for feedback

4 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look