Island Bathrooms Reviews 

144
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We went to Island bathrooms in Salisbury and had a consultation with Jamie L. We found the selection of bathrooms on display to be good and varied and of excellent quality. Jamie was great at helping... See more

Company replied

Rated 5 out of 5 stars

I was recommended to go to Island Bathrooms / Waterworks and they were brilliant. Both Alfie and his colleague were so friendly and helpful. They guided me through the process and made sure I had ev... See more

Company replied

Rated 5 out of 5 stars

First dealt with Island 7 years ago and was impressed with their "can do" attitude. Every interaction since, they have gone above and beyond. Customer service really matters to them. Kudos to Lorraine... See more

Company replied

Rated 5 out of 5 stars

Lorraine, our first point of contact, was incredibly helpful in tracking down a replacement soft close toilet seat from the bathroom renovations we did 10 years ago, with Island Bathrooms supplying a... See more

Company replied

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store

Written by the company

Since 1981, Island Bathrooms has been the trusted bathroom supplier for Bournemouth, Salisbury, and the surrounding areas. With over 40 years of experience, we provide many high-quality bathroom products. Our styles range from modern to traditional. We make sure every customer finds the perfect fit for their home. Our showrooms in Bournemouth and Salisbury have a wide range of baths, showers, sinks, toilets, and bathroom furniture. Our friendly staff is ready to give you expert advice. Additionally, our clearance centre and two warehouses provide fantastic deals on top-brand products. At Island Bathrooms, we pride ourselves on exceptional customer service, competitive pricing, and our commitment to quality. Visit us today to see why we have been a trusted name in bathroom supplies since 1981.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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No recent history of asking for reviews

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4.8

All reviews

(144)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Island Bathrooms and Simon Whitlock

Simon Whitlock, their Senior Bathroom Designer, dealt with our requirements in a most professional and knowledgeable manner. He transferred our requirements into the correct product to meet our needs. Simon spent the neccessay time to sort the items for our project, without rushing.
All of our order arrived to schedule for the start date of the works.
I would not hesitate to recommend his Company.

16 September 2022
Unprompted review
Rated 5 out of 5 stars

A great showroom

Yet another order for us today. Everytime we visit we find something else to buy. This time a new toilet and system. The showroom is excellent and the team are always very helpful. At this rate I will soon have all 3 bathrooms done.

1 October 2022
Unprompted review
Rated 5 out of 5 stars

1st Class Customer Services

We bought everything for our 2 bathrooms from Island Bathrooms. The product ranges in the showroom is very extensive. You can find pretty much everything you need. Delivery was prompt. Products are in good quality. There were a couple issue with the fittings. But customer service team helped us resolving it at very timely manner. We are very impressed.

4 April 2022
Unprompted review
Rated 5 out of 5 stars

Great service. Ashley was very knowledgeable and…

Ashley was very knowledgeable and suggested different options that would suit our needs and budget for a main bathroom and cloakroom . He talked us through the designs he came up with and was overall very helpful. Very impressed with the goods on offer and the service we received. I would recommend this company and use it again myself.

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Such great Customer Service

Such great Customer Service. Having changed my bathroom
order several times I was so impressed with the patience shown. Nothing was too much trouble. I was shown alternative products without needing to ask. Would highly recommend.
Thanks Stacey for humour in dealing with my indecisions. Really great company

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Another excellent bathroom!

This is the second time we've used Island Bathrooms, this time for both a bathroom and an en-suite refurb. And once again, they were great!

In the Bournemouth showroom, Tonia is great - she's really friendly and knowledgeable, and importantly listens to what you're looking for. She doesn't over-sell, and in many cases said 'you don't need that' and offered better solutions.

The ordering process was easy and when aspects of our design changed, amendments to things already ordered were handled quickly and easily.

We didn't use Island Bathroom's installation service as we'd already found a fitter, but coincidentally, they were one of the fitting firms that Island use, and were excellent!

We're delighted with our new bathroom and en-suite, would definitely use Island Bathrooms again and highly recommend them.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Bathroom and showers

We were looking for shower doors sink with vanity unit toilet and showers.
We looked around and found all we were looking at one place. Although some items were slightly cheaper elsewhere but we thought of getting all we needed in one place. They looked good and Ashley, the trade customer manager was very helpful and showed us various options and at competitive prices. We were impressed with his knowledge and did not hesitate to put an order for the items required. We have previously bought other items and were very satisfied.
You have a choice and you can choose the quality you want and the price you want to pay. We thought delivery will come from one point and it is easier to deal with one trade rather than going from pillar to post. We thoroughly recommend the service.

5 August 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality at high prices

Please be aware that the quality of the products is extremely poor. Our shower screen is falling apart. We have been offered a new one, but now the fitter has finished the job, we have no way of collecting it and even if we did, we would have to pay more to have it fitted.

The bath was sent with the wrong waste pipe and we had to buy another one, and three weeks after installation, our bath is scratched and marked. It's only been used by an 11 year old, but the plastic is very cheap & poor quality and marks very easily.
Also, when the salesperson came out we were rushed through and told what we should have, without having all the options explained.
We have an awful fixed shower screen and you can't reach the bath taps as it doesn't fold up.
Had this been explained to us, we would have happily paid a few more quid for a folding screen.
The toilet seat is cheap plastic and moves when you sit on it. You'd buy a better one in Home Bargains!
The waste pipe on the sink has cracked after a few weeks use. No one has touched it or been near it, it's just cheap junk.
We definitely wouldn't recommend Island bathrooms. Poor quality at high prices, and poor service

26 July 2022
Unprompted review
Island Bathrooms logo

Reply from Island Bathrooms

Dear Mark,

Thank you for your review, we would like to address some of the points you have raised.

We would firstly like to state that you did not purchase the goods yourself and while we supplied these goods, this was via your fitter who advised on the product specification.
Due to the damage to the profile of the bath screen we do indeed have a replacement available at our warehouse for your fitter to collect. He was made aware of this free of charge replacement over a month ago.
In regard to the scratches on the bath, this was not delivered in this state as all products are checked at our warehouse prior to delivery. Also regarding the waste pipe, this is not something we supply and would have been supplied and installed by your fitter.

If you contact our trade manager Paul we could explore the option to change the model of the bath screen to something more suitable for your needs.

Rated 5 out of 5 stars

Five Star Service

My husband and I visited Island Bathrooms in Salisbury to purchase a new bath, we were helped by Josh, nothing was too much effort for him, he showed us multiple baths, answered all of our questions and queries and we left with a beautiful bath, panel and some gorgeous taps, we will definitely be paying another visit soon when we are ready for the next part of our bathroom to be done.

26 July 2022
Unprompted review
Rated 5 out of 5 stars

Meeting the needs of their customers

Have visited twice and both times have received great service from very knowledgeable sales staff the last time we were seen by Ashley Pickford who went out of his way to meet our requirements and supply us with the shower we were looking for 5*

8 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and great products at great prices

We are carrying out a bathroom replacement job and we have had excellent service from Stacey in the Bournemouth warehouse. Customer service has been gold standard in every respect. Stacey has also guided our purchases preempting our needs and making very useful suggestions as we discuss the various options. The prices have been very competitive too backed by a massive range of product lines to choose our ideal bathroom. Thank you Island Bathrooms - we will be back for our next project!

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service and selection

Josh in the Salisbury branch was really helpful and also seemed very knowledgeable. We're very happy with the bathroom suite we picked out and didn't feel rushed or pressured in any way. The prices in the showroom were also all clearly marked and very reasonable.

1 July 2022
Unprompted review
Rated 5 out of 5 stars

At last...a real expert.

Having spent what seems like an eternity trying to become a bathroom expert, I discovered Ashley Pickford, who really is! Island Bathrooms is a superbly presented showroom in Salisbury and Ashley believes in "old style" service. His knowledge and experience made decision-making so easy and their prices are really competitive. I have no hesitation is recommending Ashley and Island Bathrooms in Salisbury. Ashley, thank you.

28 June 2022
Unprompted review
Rated 5 out of 5 stars

We had a brilliant shopping experience…

We had a brilliant shopping experience at the Island Bathroom in Salisbury
We bought washbasin vanity unit taps shower equipment etc all thanks to Ashley Pickford who was very professional,knowledgeable and gave us time and space to make our decision after taking all the information he had given us.Ashley was also mindful of complying with Covid regulations by sanitising after himself.
Ashley is an excellent salesman and would like to wish him well.

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent sales experience

Simon Whitelock was very patient & helpful when we went to the showroom initially to look around & get some ideas for updating our very small bathroom. We returned after measuring up & Simon did a computer drawing & advised which furniture & fittings were the best option for the small space & also within our budget. He was extremely patient & answered any questions we had. We have now ordered & paid for all the items needed & are awaiting delivery but are in no hurry as our bathroom renovation is planned for end of July. The sales experience was very good so we're hoping the delivery & quality of the goods will live up to the same standard.

16 May 2022
Unprompted review

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