Massive shoutout to Alex Caldecott. Very speedy response. Very helpful through the ordering process. He helped me find alternatives and suggesting other products. Deliveries came at lightning speeds.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company to deal with. I bought 1 internal door latch as I was short for my renovation job. It was delivered promptly but somehow it got rejected when first delivery attempt was made. I emailed c... See more
Company replied
Very pleased with the items I bought but what really stands out for me is the customer service. The courier company somehow lost my order and even though it wasn't their fault, Ironmongeryforyou.co.uk... See more
Company replied
I had a very positive experience with IRM/Ironmongery For You. The product range was good and the ordering process was straightforward, but what stood out most was the customer service. Alex was extre... See more
Company replied
Company details
Written by the company
Welcome to IRONMONGERY FOR YOU Established in 1981, IRM Bristol Ltd is an award-winning company that has been servicing the construction industry for approaching four decades. IRONMONGERY FOR YOU launched in 2008 as our “buy online” platform and has been supplying retail and trade customers ever since. We are firmly established as a leading supplier of Architectural Ironmongery and along with our vast stock holding, we are also the main distributor for all the major UK and European Ironmongery manufactures. Our close-knit team, which includes many who are qualified to the Guild of Architectural Ironmongers Diploma standard, will do everything possible to provide the highest level of customer service.
Contact info
Units 1 & 2 Armstrong Court, BS37 5NG, Bristol, United Kingdom
- 01454321311
- info@ironmongeryforyou.co.uk
- www.ironmongeryforyou.co.uk
4.8
Excellent
294 reviews
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Replied to 100% of negative reviews
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Excellent customer service from Alex
I had a very positive experience with IRM/Ironmongery For You. The product range was good and the ordering process was straightforward, but what stood out most was the customer service. Alex was extremely helpful and prompt when I called, and dealt with my query clearly and efficiently. It makes a real difference to be able to speak to someone who is knowledgeable and responsive. I would happily use them again.
9 July 2026
Unprompted review
Reply from Ironmongery For You
Good morning,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Quick service and delivery
Quick service and delivery. Dealt with follow up query very well including contacting suppliers on my behalf. Great
22 June 2026
Unprompted review
Reply from Ironmongery For You
Good morning Neill,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
The product is great and good service…
The product is great and good service very very pleased indeed
25 June 2026
Reply from Ironmongery For You
Good morning Annette,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Very easy to order and came within a…
Very easy to order and came within a few days.
I need a product that looked like it been hand made and had quality stamped over it but without a massive price tag. I ordered two latch catches and they matched perfectly to the cottage environment.
24 June 2026
Reply from Ironmongery For You
Good morning Robert,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Lock came with 3 keys :) Unfortunately…
Lock came with 3 keys 😀
Unfortunately though the lock was badly painted and chipped….
Once Ironmongery For You were notified a replacement was sent within a couple of days 👍
Good service and price.
19 June 2026
Unprompted review
Reply from Ironmongery For You
Hi David,
Thank you for your feedback. We're sorry to hear the finish on the lock was not as expected. Had we been made aware of the issue, we would have been happy to investigate and arrange a replacement if required. We've reached out to you directly to request some photographs so that we can look into this further and hopefully resolve the matter for you.
Kind regards,
Alex.
The product I ordered ended up not…
The product I ordered ended up not being in stock even though the website claimed it was. Within 24hrs of my order I was informed of this and a full refund was processed within 7 days. Although I didn't get my order, I thought the customer service to rectify this was very good.
5 June 2026
Unprompted review
Reply from Ironmongery For You
Good morning Andrew,
Thank you for leaving us a 4* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Excellent all round
Excellent customer service and very obliging when I was on a tight schedule. Products all excellent and look lovely now that they are fitted. Highly recommend and will use again in the future, if I ever need further ironmongery. Thank you.
31 May 2026
Unprompted review
Reply from Ironmongery For You
Good morning Lizzie,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Products exactly what I ordered
Products exactly what I ordered, well made and quality is good. Had a problem with delivery company who returned items due to a diversion on the road. I telephoned IRM who were very apologetic and resent via Royal Mail. They were very helpful. Items received the next day. Would definitely use this company again.
28 May 2026
Reply from Ironmongery For You
Good morning Ann,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Very impressed!
Excellent range of products at good prices, and knowledgeable helpful people when you need to contact them. Fast delivery too. Very impressed overall and will be my first port of call for all things ironmongery.
27 May 2026
Reply from Ironmongery For You
Good morning Dave,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Reply from Ironmongery For You
Good morning Pauline,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Excellent
Good quality handles at a reasonable price with fast delivery. What's not to like?
14 May 2026
Unprompted review
Reply from Ironmongery For You
Good morning,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
good product and quick delivery
good product and quick delivery. Thank you
16 April 2026
Unprompted review
Reply from Ironmongery For You
Good morning Sarah,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Reply from Ironmongery For You
Good morning Paul,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Good communication and very…
Good communication and very satisfactory products
13 April 2026
Unprompted review
Reply from Ironmongery For You
Good morning Zoe,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Reply from Ironmongery For You
Hi Brian,
Thank you for your review.
We’re sorry for the initial delay on your order. With such a large product range sourced from multiple suppliers, there are occasions where items can temporarily go out of stock. That said, we always aim to keep our customers fully informed throughout the process.
As shown in our correspondence, your order was placed on 27th March and delivered on 2nd April, in line with the date we advised once the supplier confirmed availability. We notified you as soon as the stock issue arose, kept you updated while we chased the supplier, and dispatched your order as soon as the goods arrived with us.
We appreciate your patience and are pleased we were able to get this resolved for you promptly.
Kind regards,
Alex
Ironmongery For You
Quality Antique Window Catches & Stays
Great quality window catches and stays that are a close match to the original 1920's ones on our windows. Priced very competitively with quick delivery
27 March 2026
Reply from Ironmongery For You
Good morning Julia,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
I never received my item
I had a problem with the 1st order parcel left on door step ,I never received the item ,I was sent another set of handles within days ,so pleased with the product would recommend them to anyone
3 April 2026
Reply from Ironmongery For You
Good morning,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Reply from Ironmongery For You
Good morning Ian,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Great company to deal with
Great company to deal with. I bought 1 internal door latch as I was short for my renovation job. It was delivered promptly but somehow it got rejected when first delivery attempt was made. I emailed customer services after they contacted me to say it was returned and they kindly re-sent it and it arrived 48hrs later. So very pleased.
25 February 2026
Reply from Ironmongery For You
Good morning Emma,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
Great customer service
Great customer service. Great advice over the phone. Fast and efficient delivery.
25 February 2026
Reply from Ironmongery For You
Good morning,
Thank you for leaving us a 5* review.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Alex.
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