iRobot Reviews 

I bought a supposed to be intelligent robo and spent around £1200. It worked fine for 1 year and then it wont charge 7 out of 10 times. Sent mine to repair and nothing changed.

The customer service team say I need to leave lots of place empty around it which is pointless as it always was in the same place. Even in terms of cleaning my £100 robo does a better job.

It's just a marketing mimicking and is not worth the price.

Support is atrocious!! Im in Perth and the office is in Melbourne. There are no registered repair or service centres here and head office wont sell you parts to fix it yourself. My roomba has a snapped arm on the mop pad module. They expect you to send back to them at your own cost. The woman who answered the phone was the most condescending, argumentative and unhelpful person I have ever spoken to. She jumped on the back foot the second my voice when into a slight rise and threatened hanging up on me for getting frustrated as she keep repeating herself. Take note HR of the time and date of this review as the phone call was 5 minutes ago. DONT BUY A ROOMBA !!

I bought an Aeris air filter system years ago and ready to buy a filter only to find out that there's no place to buy it or it's owned by another company with terrible reviews. Uses of "Swiss made" are just marketing tricks. The iRobot site offers no option to buy filters but has pictures of them. Horrible UX design to achieve no outcome. What do I do now after spending $1500 on an item that doesn't have a clear ability to replace filters?

I bought my first Roomba (combo)prior to Oct 2024. Maybe about 4-6 months prior and they had to replace it with a new one, which I received 2024. That one worked ok but I had problems with it picking up also of little threads and lint from the carpet. Then I started having connection issues and had to start over with connection colder to our wifi. I had to reload my mapping numerous times and still had connection issue even when I was right next to the wifi. Then it started not going to rooms that were suppose to be done and crossed over the barriers (an item they recommended and soled to me) that I put out and also would not complete the full scheduled (had lots of battery). I have contacted them continuously about problems and NO ONE has contacted me. Please do not waste your money!

This is the second iRobot vacuum I’ve owned, and unfortunately, it’s also the second one to fail far too soon. My first robot was a Series 600 model—not one of the cheapest options—and it stopped working well before I expected. Still, I decided to give iRobot another chance and bought the J5+ model in December 2023 from Best Buy.

I didn’t use it heavily, yet by early 2024 it was already showing serious issues. I finally contacted customer service (which I admit I should have done sooner, but life gets busy), and although the representative was kind and understanding, the only solution they offered was a $75 credit—on a robot that cost me around $600.

She confirmed via video that the robot wasn’t working at all, and I explained that it had been like this for quite some time. Still, because I was just outside the warranty window, they said there was nothing more they could do.

I find it very unfair that a $600 device with very light use would break down just past the one-year mark. This is the second time this has happened with an iRobot, and I’ve now lost my money and the product. The warranty is short, the robots don’t last, and clearly, iRobot is not willing to stand behind their products.

I do not recommend iRobot to anyone. Their vacuums are expensive, unreliable, and not built to last—even with minimal use.

I bought my first iRobot in July 2022, spending £1,000 on what was their best model at the time. Since then, it’s been nothing but a nightmare.

Over the past three years, I’ve had to contact customer service countless times. They replaced the unit multiple times — but none of the replacements lasted more than a few months. Each one came with a different issue: mechanical faults, software failures, problems with the base — you name it.

At one point, I even had to take iRobot to court because they refused to replace or refund the faulty product. I won the case, which should tell you everything about the legitimacy of my complaint.

Now, the latest replacement has failed too — only a few months in — and they're claiming it's no longer under warranty. Given the product history and ongoing issues, this is just unacceptable.

In short: iRobot products are not reliable, and the customer service is virtually non-existent. I strongly recommend staying away from this brand. You’ll save time, money, and frustration.

I purchased a Roomba 105. From day one, it does not complete a vacuum schedule, the battery goes dead and I have to hand carry the robot back to the docking station.
iRobot technical support and customer service has been the worst I have seen of any company. They ask for insufferable amounts of information, like a video. When you send it, another agent apparently does not read the file and starts all over. At their direction, I have relocate the base twice, restarted the robot 6 times, rebooted the software 4 times, removed the battery twice, and more. Nothing has corrected the problem and they refuse to correct it. The last straw was when a tech support agent told me the problem was that the room lights were not on. The robot is Lidar, which is laser driven and does not require lights (even though the room lights were on). Emails to the president and CEO have gone unanswered. The last email from 2 days ago said an escalation specialist would get back to me after reviewing the case, no call or return email.
If you are considering a robot vacuum, I would encourage you to NEVER BUY FROM iRobot. The products fail and they refuse to fix them.

Irobot is lost in the past, their vaccums are utdated and are bad quality. Stop buying from them, i wonder why they are still in business.

First robot within warrenty period had issues such as mob came off and stopped picking anything up, message irobot took ages for a reply when they finally reply with a solution to replace the robot with a newer one took a long time for the new robot to be sent multiple weeks and as soon as it was set up had issues from the start with docking and wasn't picking up most thing pet hair and such and the bits it does pick up it would drop at another location also has tiny battery needing multiple trips to do small rooms poorly, message irobot about these issues and they said they will reply in 24 hours....5 days later they reply saying they can't help as now out of warrenty period eventhou it was just replaced and told the warrenty started again for a new robot so now we are down over £700 and have a useless roomba that can't even clean and doesn't understand how to dock... this company is a SCAM in every sense and are unlawful in there warrenty and refund policies

Horrible!!! Doest work for more them 3 days without a problem!! Just a headache !!! Worst buy! Dont get it! Money waisted!

UPS claim to have delivered my robot yesterday, but the parcel is nowhere to be found. IRobot customer service told me to file a police report and log the claim with UPS myself. They won't issue a replacement or refund without this.
Their stance is contrary to UK law. UPS is their courier. They contracted them, not me. This is their problem to resolve and they don't want to do it. If I can't get them to sort this out, I'm going to have to do a chargeback via my credit card provider based on their failure to deliver the goods and never deal with them again.
It's a shame because I'm happy with my other Roomba and was looking forward to having an upgraded one.
Don't trust this company. They don't know how to operate in the UK.

I purchased the Roomba Combo j9+ directly from iRobot in December 2024. In April 2025, the product leaked while docked, causing serious water damage to our newly installed, high-quality wooden flooring. I followed all instructions, reported the issue promptly, and sent the robot in for repair after extensive back-and-forth with customer service.

Since then, I’ve been without the product for over two months, with no meaningful update, no repair outcome, and no compensation offered. The repair tracking system is no longer accessible, and the communication from iRobot has been vague, generic, and without any accountability.

Despite giving them ample time and opportunity to resolve this professionally, I now feel ignored, misled, and deprived of both the product and a proper resolution. I’ve kept a full record of all communication and evidence.

I am now preparing to take this case to small claims court, as I believe iRobot has failed to fulfil their obligations under the Consumer Rights Act. I strongly advise caution before purchasing from this company, especially for high-value products like this.

I need some simple advice as to reconnect the device to the internet. Repeated attempts to get any sort of help is met with long forms to fill in with no response of any kind by any means. Even ordering the product earlier this year was fraught with several minor difficulties which wasted time. I am astonished at how many people are having problems and wish I had consulted Trust-pilot prior to purchase as help seems to be behind and iron wall.

Been on hold consecutive days and still no answer...ask for call back , no call back.
Roomba less than 3 weeks old and stuck in some update loop, I've tried EVERYTHING!
Emailed them today to let them know I am claiming through my credit card.

NEVER AGAIN!
What has happened to this company, it used to be so good???

I ordered a Roomba from iRobot nearly a month ago and still haven’t received it. The lack of communication from both iRobot and UPS has been incredibly frustrating. Updates are vague or non-existent, and no one seems to take responsibility. I expected far better from a company this size. If you value timely delivery and clear updates, I’d look elsewhere.

Now looking at the other reviews, i am worried that the product itself will be useless.........

Garbage devices. Spend more time trying to find it and troubleshoot it than it does cleaning. Just use a Dyson and do it yourself. Save yourself the frustration.

I’ve had my Roomba 10max combo for 2 months and have had many issues with it. The mop pad doesn’t dry so you have to change it after every use, the robot doesn’t evacuate into the base so you have to manually empty it each time and most recently the charging contact has stopped lifting up so it’s completely unusable as it has no charge. Customer service have been very friendly on the phone but are extremely slow at providing a resolution and want it sent away for testing without providing a replacement, which for a 2 month old product with so many is ridiculous - it should be a straight replacement. Am extremely unimpressed and after initially recommending it to many friends I will now be retracting that statement.

8 weeks ago I purchased 2 roomba como j7 which both arrived damaged & damp. The items were sent back instantly. Fast forward 8 weeks, and I am still awaiting a refund from irobot. This is my WORST EVER customer experience & I strongly advice everyone to stay far away from this company. The way they treat customers is disgusting and I haven’t received a single update throughout this whole period! DO NOT BUY FROM IROBOT

I purchased a Roomba J7 several years ago in South Africa at what was then the most expensive price by miles for a robot vacuum compared to alternatives.
The robot is good and I have always been happy with it. It now requires a new battery and some new accessories and I see no reason why these items would not significantly add to the lifespan of the robot and keep it working for several more years to come.
For whatever reason iRobot no longer has a distribution channel in South Africa. I can order the accessories from Amazon, but not the battery.
iRobot's UK customer service contact replied that there is zero they can do. Not one single useful suggestion. iRobot was very happy to sell it to me and now are equally happy for the robot to end up in a landfill, quite unnecessarily because they couldn't be bothered to fulfill their obligations.
My advice is do not go near this vacuum if you live anywhere where there is not a robust servicing division.
Extremely poor and unprofessional service.

Further to my prior review, the company sent me another replacement model which also did not work properly and was returned for repair. 3 months later, still sat with the repair workshop. iRobot are trying to offer me a “replacement” model which is a model which retails at half the price. I have sought a full refund (as is my right as a UK consumer protected under warranty) but iRobot are refusing to provide this. Will be taking them to court. Does not surprise me that this business is about to go bankrupt, they are a disgrace.