iRobot Reviews 

What does iRobot get right? Quite frankly nothing. From the moment the robot landed we’ve had challenges requiring almost daily reboots, leaking charging bases and a customer service process that is, in short, an embarrassment. Customer services do love to request a photo, we’ve sent in excess of 25 photos to them over the course of our most recent challenge. When you ask for clarity, they just repeat the request. Please send more of the same photos and as many angles as you can get. Which we’ve done, but they won’t actually tell you what they are looking for or what they feel you don’t have. When I waited on the phone for nearly an hour, the customer service representative sounded like he’d rather bore a whole in his own head than expand on next steps of the process. When asked what I wanted, I said an apology and the laughable response was “ok?”.. I asked if I could speak to someone who had more information, the response was no, our technical team aren’t customer facing and I won’t send a request for further information. So excellent. What an abysmal waste of money, if this company doesn’t go under soon it’ll be a wonder. Avoid. Avoid. Avoid.

If i could give no stars i would. I purchased my robot hoover in SEPT 23. I have an error message on the robot. The robot still technically works however the app says there is a hardware problem. On calling customer service (an hour on hold) and telling them the error message they said the product is 2 months out of warranty and they cannot help.

No clear escalation or complaints procedure.

Appalling service. I will not be buying an irobot Roomba ever again.

I have always had an iRobot product but have found that with each new vacuum they have gotten worse as far as performance. As of today I will NEVER own another and will tell everyone just how horrible the company is as well!! We have a vacuum/mopping vacuum that is still under warranty.last month the charging port stopped charging the vacuum and when I looked the connectors are completely gone. I called the customer service number and was told it would be replaced and that I would receive an email in 2-3 days (I was told this 4 times since I never received any follow-up email and had to call back) finally I was told today that even though it’s still under warranty the company WILL NOT replace the defective product. So basically we are stuck with a very expensive doorstop! Buyer beware this company is horrible and if you have any warranty they WILL NOT honor it!!! If I could give them a negative 10 star it would still be too generous!!!!!

I wish I’d checked the reviews before falling for the slick marketing from this company. Last year, I purchased a top-of-the-range J9+ robot vacuum directly from them, advertised at half price for £657 with a 30-day money-back guarantee - It never worked.

They confirmed remotely that it was faulty and I had to send it back for a replacement — but they refused point blank to extend the return period. Shockingly, the replacement was also defective. After collecting it, they admitted it couldn’t be repaired and that this problematic model had been taken out of production — even though they were still trying to sell old stock on their website for over £1,200.

Their solution? To offer me a replacement model that retailed for just £399. I thought it was a joke, but they were completely serious. They offered no refund or price adjustment and claimed the cheaper model performed “just as well.” Despite having higher-end models available, they expected me to accept one worth £258 less than I’d paid. I refused.

It took 16 months, but I finally received a full refund through my credit card company. Later, I discovered that iRobot had been experiencing financial difficulties — and frankly, I’m not surprised.

My advice: research other brands and avoid this company like the plague, no matter how tempting their special offers seem. They are unreliable and treat their customers appallingly.

I am very disappointed with this experience. After weeks of communication, my issue was never resolved. I followed all instructions, sent screenshots, and requested advanced technical support several times, but I never received real help.

Instead of offering a real solution, I was repeatedly guided through the same steps over and over again, and was only offered a small discount or a replacement program. My Roomba worked perfectly for years, and I only asked for remote technical assistance, not a replacement.

Additionally, in 2021 I had a problem with my machine, as it was not properly vacuuming the designated areas. At that time, I was supposed to receive a follow-up call to check how my Roomba was working, but I never received the call or a solution. I ended up resolving the issue myself. Now, this situation is repeating exactly the same way.

Honestly, iRobot customer service does not resolve anything. My case (11043178) was closed without resolution.
I would definitely not recommend this product to anyone.

Furthermore, if you are going to offer a discount, it should be fair, as your products are very expensive to only offer mediocre discounts or ask customers to give up their product for an exchange so that you can repair and resell it later.
This is disrespectful to customers who have trusted your brand for years.

iRobot claims to make every attempt to put customers first, but my experience clearly shows that this is not true. The company needs to improve in finding every possible way to make the customer feel satisfied and supported. The service I received was really of very poor quality.

Appalling customer service.

Ordered a robot on 18 August - received nothing. Chased on 24 September, again on 29 September, again on 2 October. Each time a had to spend 20 minutes on the phone to a useless call operator and was told, each time, that the issue would be resolved by email. Chased again on 6 October. Was told on 16 October that the order had been processed - and was charged £899. The following day iRobot, of their own volition, then cancelled the order!

Avoid them like the plague.

Another update on my iRobot j9+ which is under one year old. I’m afraid in my eyes this company are selling machines which going by all the reviews are all having problems, I have now received the same email from them around 20 times I would certainly never buy another or recommend this company in any way. Please do look deep into these vacuums and customer care reviews before buying one , When it goes wrong ( NOT IF ) you will end up just purchasing another vacuum cleaner as I have now sent around 20 emails almost 3 hour on 3 phone calls in 3 months almost and they are still sending me the same email back they want PROOF PROOF PROOF in a way I almost feel cheated out of my money.

An absolute nightmare to deal with. I've spent literal hours on the phone trying to reach their customer service because they didn't deliver my Roomba at the right address and instead shipped it to some UPS pick-up point. Useless and completely unresponsive. Do not buy anything directly from them.

The latest vac does a decent job on short carpet when it is not getting lost 2 inches from the dock.

Rubbish on hard floors and deep pile carpets.

Requires continuous intervention for all sorts of issues.

Support is essential zero as they ask for photos, change of home location, factory resetting... multiple times before unilaterally closing the ticket and going quiet.

I have bought several of their products from low to high-end we noticed, which is consistent as they use parts that wear out and break down very rapidly, including tires every time you call to order parts, it says unavailable Try Amazon there are no help whatsoever with Customer Service, I would notrecommend buying a I robot as there are much cheaper options out there

IROBOT stopped working after about 9 months. There was an issue with the charging pins becoming stuck. After 4 weeks sending photographs to their customer support team they sent instructions for the machine and base unit to be sent back. The UPS site will not accept a UK address and the telephone number irobot gave for UPS is dead.

DO NOT BUY FROM THIS COMPANY!!!!!!!!

Not Recommended!

I purchased these robots thinking they were the best and most powerful on the market — they are not. They work well for about a year, and then the problems start. After that, they become practically unusable and need to be replaced.

I bought the Braava Jet, which started showing a wheel error just after the warranty expired. After some research, I found out this is a common issue with this model — but since it’s out of warranty, there’s nothing you can do.

I also have the Roomba S9. Guess what? After just 11 months, it stopped working and began showing brush error messages — even though the brushes are perfectly fine.

These are very expensive products, and they shouldn't fail after just a year. I wouldn’t recommend buying them unless you’re prepared to replace them annually.

I spoke to Pete at Irobot in Glasgow, who identified that i had only just unwrapped my Roomba 7 even though Id bought it 8 months ago - and it wasnt sucking properly. He immediately offered a replacement which he would arrange to be shipped, and said i could keep the old one for parts (which was effectively brand new) or asked me to recycle it with a local green repair cafe or similar. I was really impressed with this response. My previous Irobot lasted 10 years with no issues at all. I wish all companies responded like this and I am surprised that theres so many negative reviews because my experiences have been positive.

iRobot is a scam. I returned an item to iRobot over three months ago using the same delivery company they provided, yet I still have not received my refund. Despite their stated policy of a money-back guarantee and refunds processed within 14 days, they have failed to honour it. This company is not trustworthy and does not respect its own policies. Do not buy from iRobot. It is simply not worth the risk.

I wrote a review 4 days ago and i received an email from iRobot that they have sent me an email about the instruction. I have not received any email and i cannot even reply their comment

If I could give this product minus stars, I would. The Roomba 360 malfunctioned in my flat and caught fire. The carpet and surrounding area was burnt and the whole apartment was filled with toxic fumes. The apartment was empty and thankfully the fire put itself out, otherwise this could have resulted in a catastrophic event, with the fire affecting the rest of the building. I had to vacate the apartment, as the fumes made it uninhabitable. The carpet had to be replaced and apartment redecorated. Although I immediately contacted Roomba to inform them, I have heard nothing at all back from them. I’ve contacted them again, and still nothing. All I can say is DO NOT BUY THIS PRODUCT. IT IS DANGEROUS. And they do not seem to care. Shame on them. Customer service non existent. I will be taking this further. Spread the word. If you have one, send it back.

absolute waste of money. Actually stressful to use, have it a year and it has never succesfully completed a job, always something wrong with it

I could not even get my vacuum to set up. It would not even charge. I left it on the charging stand for 24 hours and it was still "charging" and empty battery..... THEN when I went to download the app, it could not even find my product and when I tried to set up manually it still could not set it up. Literally wasted my time and now its at the bottom of my dumpster.

Worst product I have ever seen. Support is just as bad. You can’t speak to anyone that does anything to assist. They play games like they care but they refuse to address the issue. They lie to you and then say to bad. I have emails if anyone ever doubts.

Our new roomba died within 6 months. I have reached out to the company about 10 times, and it has been 3 months and I have still not received a replacement as promised. I am still trying to get this issue resolved. this is Absolutely ridiculous!!