IPVanish Reviews 

10,216
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 639 reviews, reviewers had a great experience with this company. Customers find the service easy to install and use across various devices, even for those less tech-savvy, and appreciate its reliable performance. Many highlight the VPN's effectiveness in providing protection and useful features. People also praise the customer service for being patient, quick to respond, and helpful, making interactions smooth and positive. However, some customers also noted issues with customer support, describing it as occasionally dismissive or difficult to reach a real agent. While initial pricing is often seen as reasonable, many reviewers expressed concerns about significant price hikes upon renewal, often requiring negotiation. A few people also reported difficulties when trying to cancel their subscriptions.

What people talk about most

User experience

Customers generally express satisfaction with the user experience, finding the service easy to set up, use,... See more

Service

Reviewers highlight positive aspects of service, with many praising its reliability and effectiveness in... See more

Customer service

People report ambiguous experiences with customer service, with many praising the responsiveness and... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many reporting significant difficulties... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing dissatisfaction over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was pretty easy to install on each device for a non -savvy tech person trying to learn "What's it all about?" I presume it is protecting my information. I rated four, because research mentions the... See more

Rated 4 out of 5 stars

Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more

Company replied

Rated 4 out of 5 stars

It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more

Rated 4 out of 5 stars

I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more


Company details

  1. VPN Service
  2. Internet Service Provider

Information provided by various external sources

IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.

IPVanish is your simple solution for online privacy.

Written by the company

Surf the web without a trace.
It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
Secure any internet connection.
IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.

Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

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4.2

All reviews

(10,216)

653 reviews in the last 12 months

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Rated 1 out of 5 stars

Went to cancel my subscription before…

Went to cancel my subscription before my renewal and the support denied my request and is stating its their policy to charge a customer even though the client has requested a cancellation.

27 February 2026
Unprompted review
IPVanish logo

Reply from IPVanish

Hello, thank you for sharing your feedback. We are genuinely sorry to hear about the frustration you’ve experienced regarding your cancellation request.

At IPVanish, we aim to make our billing processes as transparent as possible, and it’s clear we missed the mark in providing you with a seamless experience. We would like to look into your account details and the support interaction you mentioned to ensure this is handled correctly.

Please contact our leadership team directly at management@ipvanish.com. We will prioritize your request and work toward a resolution for you.

Rated 1 out of 5 stars

There customer support Tina is just…

There customer support Tina is just unprofessional disconnecting in between conversation to subscribe problem wen u eventually subscribe to create an account is war no support in place bad experience so far

25 February 2026
Unprompted review
IPVanish logo

Reply from IPVanish

We are truly sorry to hear about your experience. Providing professional support and a seamless sign-up process are our top priorities, and it is clear we missed the mark during your interaction.

We would like to investigate why your connection was dropped and ensure your account is set up correctly. To help us make this right, please contact us directly at management@ipvanish.com.

By reaching out to this address, your request will be prioritized so our management team can personally assist you. Thank you for your patience, and we hope to resolve this for you quickly.

Rated 3 out of 5 stars

I like it very much..the only thing is…

I like it very much..the only thing is you need to change the server quite often and sometimes is not working properly to watch a movie or sport. My internet is working perfect.

19 February 2026
IPVanish logo

Reply from IPVanish

Hello,

Thank you for your feedback. We’re glad to hear you are enjoying the service overall, but we apologize for the inconvenience of having to switch servers frequently to maintain a stable stream for movies and sports.

We want to ensure you get the consistent performance your high-speed internet allows. Please reach out to us at management@ipvanish.com with your device type and the specific streaming platforms you're using. This will help us provide more tailored instructions and identify the best server configurations for your setup.

Rated 4 out of 5 stars

It took a while to install IPVanish to…

It took a while to install IPVanish to my TV. I downloaded the instructions from my cell and it provided vague instructions as to how to apply that to my TV.

18 February 2026
IPVanish logo

Reply from IPVanish

Hello,

Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the vague installation instructions; we strive to make our setup process as seamless as possible across all platforms.

To help us improve our documentation and resolve this for you, please contact us at management@ipvanish.com with your specific TV device type and model. This will allow us to prioritize your request and provide much clearer, tailored instructions for your setup.

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