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Invictus Active Reviews 201

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TrustScore 5 out of 5

4.8

Disability Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive product knowledge, often highlighting their non-salesy approach. Many people appreciate the excellent customer service, noting quick responses, effective support, and a genuine interest in ensuring customers find the right product for their needs. The quality of the products and the overall service are frequently described as excellent, with consumers expressing satisfaction with their purchases and the positive impact on their independence. However, some customers were not happy with issues related to product malfunctions and the company's response to these problems. A few people reported issues with product quality, experiencing delays in resolutions, and feeling that their complaints were not adequately addressed. Additionally, some reviewers mentioned that customer service replies could be slow or confusing at times.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being friendly,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the team's helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are thrilled with the quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Invictus Active yesterday and had a most enjoyable experience. Upon arrival I was impressed with a reserved signposted parking spot. I was impressed by the young man who dealt with me, he... See more

Rated 5 out of 5 stars

Invictus active you never cease to amaze me with your excellent customer service and support. My backrest arrived Friday and I followed your (Scott’s) video and advice in fitting it and it is wonderfu... See more

Company replied

Rated 5 out of 5 stars

These guys were terrific. I travelled to Birmingham for their event, to try out various power attachments for my manual chair. They were super helpful without ever being sales-y. Really laid back and... See more

Rated 5 out of 5 stars

My experience with invictus was great start to finish. I bought an ex display wheelchair from them, so I had a lot of questions as I wanted to make sure it would fit me properly before I made such a... See more

Company details

  1. Disability Equipment Supplier

Written by the company

Here at Invictus Active we have a range of solutions that we hope will make a difference to your lifestyle – we call these ‘lifestyle solutions’. Using these you will be able to keep active and reap the benefits that an active lifestyle brings. We have tried and tested each solution and believe in the products we have available – from the freewheel to brand new innovative ways to exercise, like our very own Invictus Active Trainer.

Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had an issue with my front wheel

I had an issue with my front wheel, drove to the shop on the off chance it could get sorted. With it being so close to Christmas, I wasn't so hopeful but was greeted by a lovely staff member who was more than happy to help and got it sorted then and there.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I first purchased something from…

I first purchased something from Invictus a few years ago. I had to phone to place the order as I was interested in setting up a finance repayment plan. They were super helpful and set me up with a great plan to suit my needs.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

I bought a chair Icon 60 and off-road…

I bought a chair Icon 60 and off-road pack from Invictus Active around 6 months ago now. Although one of the wheels arrived with light damage they sent a replacement with little fuss. Their customer care is brilliant just call or email and they gat back to you very quickly 100% a great company to use

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Really great company with great…

Really great company with great customer service, have gotten several things from them over the years. Their FreeWheel (for UK) try before you commit was a huge factor in me deciding to get one, and their FreeWheel bag (unique!) really worked well on multiple plane flights!

28 December 2024
Unprompted review
Rated 5 out of 5 stars

I bought my Icon 60 wheelchair and…

I bought my Icon 60 wheelchair and universal footplate through Invictus active. They where very helpful whenever I called with questions and delivery was pretty fast. The split payment option also made buying the chair much more manageable

20 May 2025
Unprompted review
Rated 5 out of 5 stars

The team were friendly and full of…

The team were friendly and full of useful advice. Although I chose to order the product elsewhere as the price was lower, thank you for your help. I have shared the product price and competitor information with your team.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Invictus respond to enquiries and give great advice on making sure you have the right parts or equipment before you finalise your order. Excellent company to deal with. Very happy with my Track Wheel and off road wheels. Really useful as I live in a rural county!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

great customer service!

such a lovely company with great customer service and they’ve always been very helpful on the phone and via email

They have great deals where you buy a chair and get free off-road wheels which would’ve been so helpful with my front power assist!

20 November 2025
Unprompted review

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