Intrepid Travel Reviews 

Following some challenges experienced in a recent trip, we engaged with Michelle to address and discuss. When it comes to customer service, this is the manner in which you would expect to be treated. Our concerns and issues were dealt with professionally, courteously, respectfully and thoroughly. The end result being a reasonably outcome for all. Thank you so much.

On 1/10/2026 my wife and I took a 10 day trip to Costa Rica. The trip was posted as Intrepid Premium, which meant the best itinerary, guide, and hotels. This trip was not anything close to what was promised on the company web site and in company brochures. This trip was advertised as a #2 physical rating meaning, " Some easy physical activities included in your trip. No physical preparation is required" This statement is not even close to being true. A "GENTLE WALK" turned out to be a 3 1/2 hour very strenuous hike and "A TOUR" was a 3 hour plus strenuous hike. The hotels other the the Gran Hotel (which was very good) in San Jose, were very poor. They were dirty, poorly lite, cheap beds and furniture, and in terrible locations. One hotel had no phone, or tv, and the only chair in the room was a cheap plastic chair at the desk. The lobby of that hotel, had an attendant at a folding table, with plastic chairs to set on while you registered. The breakfast area consisted of folding tables and chairs. Not one soft upholstered chair in sight. This hotel required you to walk outside, and down over 100 steps to reach your room, and back up to breakfast. Another hotel reminded me of a 1980"s Motel 6. At one hotel the only electric outlet, to charge a phone was in the bathroom, which was poorly lite, you could hardly see yourself in the mirror. I have only touched the surface here with the problems with this tour. We were deceived into taking this trip by the information provided by the company, which was far from being accurate and correct.

Two great tours by intrepid. Two great guide's. Lucky in Vietnam and Minear in Cambodia. Both very knowledgeable, humourous and nothing was too much trouble for them. Lots of interesting facts about their countries. But a special thank you to Michelle in customer care and Tutu the rep in Bangkok. I left my phone in a car that dropped us off at Bangkok airport. Thanks to these two people my phone was found and posted to me in Phuket. We only met Tutu in Bangkok and she went over and above the norm to get the phone to me before I went home. Thanks again to everyone for reuniting me with my phone and the countless photos on it. Patrick Russell Ireland.

I contacted Intrepid Travel to ask whether they could help locate an itinerary from their archives going back 18 years. Michelle Middleton responded very promptly to my enquiry and was incredibly helpful, polite, and friendly throughout. With the support of her team, she went above and beyond to find the requested itinerary. Excellent customer service.

I’ve used Intrepid regularly for the last 20 years and have never had a bad experience. The company and travellers have grown over time but they always hold the standards high particularly on responsible travel and local interactions.

The NZ Amplified (Southbound, Basix) trip exceeded my expectations! The itinerary was great, the people in our group were so much fun and our guide, George, was excellent! We were really taken care of. Lots of opportunity to chill if you wanted, or you could do everything that was available. The bus was comfy, hostels were good, and the cultural aspects of the tour were just as meaningful as the spectacular scenery. An unforgettable 3 weeks and worth every penny!

Excellent tour of Egypt. The tour guide - Ahmed was outstanding. His knowledge, planning and consideration for your members was exemplary.

Blackmailed into taking optional trips because if we don't then the other people can't go. Deplorable ethics. I've complained whilst on the trip and told intrepid how upsetting it is and that were being villified by the tour leader and the group. Basically fobbed off, with "we'll deal with it urgently" 18 hours later no response and the others have already missed the trip. We'll never travel with them again and probably won't even continue with this.

Edit Thank you for your response intrepid it's a shame it took one of my reviews to call you to action. Thank you also for the fake email for customer care that doesnt work. Nice try though.

Visiting Cuba now in its straitened circumstances involved an act of faith with Intrepid. This was fully justified and all aspects of the tour were rewarding. Yummet our team leader was excellent, professional at all times, attentive, available and good fun. The accommodation was excellent throughout.

Customer Care Consultant, Michelle was excellent in dealing with the feedback from our Intrepid trip, from efficient communication detailing actions Intrepid would be taking and a genuine interest in us, as valued Intrepid travellers.

I recently returned from doing the 18 day Morocco Encompassed trip with Intrepid Travel. I started out as a solo traveler and ended the trip with a group of good friends. Our tour leader, Abou, is one of the best I have encountered in many years of traveling. He is so proud of his culture and heritage and enjoyed sharing his knowledge with us. He handled some difficult situations in a polite and professional manner and was willing to help at all hours if needed.
I liked how Intrepid strongly encouraged the refilling of drink bottles instead of continually buying plastic bottles and the use of reusable canvas bags for shopping.
I definitely recommend this trip to anyone wanting to see and experience something of the way of life in Morocco and to learn something of the history of the country along the way. Can’t wait for my next trip!

As a solo traveler, I have always enjoyed the camaraderie of the groups I travelled in, safety first by the teams/ company. The local team leader is an added benefit, there is enough free time to do your own thing and they are also happy to recommend if needed. The places we stay in are central and convenient, clean and safe.
I will definitely continue many more travels with Intrepid.

We’ve recently arrived home from an amazing Morocco encompassed 18 day adventure. While in the High Atlas Mountains at a home stay, I lost my wallet. Fortunately I had a Spotminder tracking card in my wallet that I was able to inform our guide of its location. On his subsequent visits to the area he searched everywhere without success until another local was able to find it and inform our guide and they made arrangements for my wallet to be returned to Marrakech and it’s now on its way back to Australia. Intrepid and its guides work hard and go above and beyond to ensure that our holiday met our expectations. Thanks Abou

Visiting these three countries (Thailand, Malaysia & Singapore) gave me and my wife a real feel/sense of these three countries and the people there. We personally would have liked more time in Bangkok, but we enjoyed the time we spent there.

My daughter and I did a comfort level tour of Egypt and Jordan in November. It was fabulous! Great itinerary, well balanced between historical, cultural and fun activities, and well paced between busy and quieter days. The small group tour (max 12) was lovely and our guides in each country were first class - great info about the sites & culture and info for our security. They were personable and both had a great sense of humour too! Our buses and accommodation were good quality. I had previously only travelled independently and was a bit worried about feeling like a number & not having enough free time- but this tour was wonderful & after receiving an introduction to each site we had plenty of time to explore ourselves, and great optional activities. Balloon ride over the Valley of the Kings? Yes please. Camel ride to watch the sunrise over Wadi Rum in the morning then snorkel in the Red Sea in the afternoon? Yes and yes please! We loved the tour, and also loved Intrepid’s ethos of using local companies (including dinners with local families in Aswan & Petra). I absolutely recommend Intrepid and will definitely use Intrepid myself again.

My trip with Intrepid was brilliant the tour guide Hazem was absolutely fantastic and his knowledge of all the sites was incredible. I would definitely use Intrepid again

Intrepid were just incredible on the tour in Masai Mara Safari. Incredible tour guide, keeping us well entertained and comfortable, getting amazing angles of all the animals! Really strong service, highly recommend!

I travelled on an Intrepid Travel Morocco group tour booked through Flight Centre. I fully understood that “local charm” would involve fewer Western comforts, particularly in remote regions.
However, what we experienced went far beyond this and reflected a consistent lack of attention to basic health, safety, and professional standards.
1. Accommodation repeatedly presented issues including slippery tiled bathrooms with steps, exposed electrical wiring (including in wet areas), blocked plumbing, lack of hot water across multiple hotels (not limited to remote towns), unclean bed linen, and no heating during winter conditions. This is not about luxury — it is about minimum acceptable standards.
2. Food arrangements often left travellers a captive audience for guide-selected venues. Several group members experienced gastrointestinal illness following meals at these locations, and concerns raised were not meaningfully addressed.
3. The most concerning incident occurred during a “guided walk” at Todra Gorge, conducted along narrow, slippery paths with steep drop-offs, despite including elderly participants and others with mobility limitations. Risk concerns were dismissed rather than assessed.

The contrast was striking when booking independently in Chefchaouen, where accommodation was safer, cleaner, and hospitality genuinely warm at similar cost.
Local authenticity should not come at the expense of traveller safety. Based on this experience, I would strongly encourage prospective travellers to research carefully before booking.

Note: these concerns relate to the tour management & safety standards, not to Morocco or Moroccan people.

My second trip with Intrepid travel, Georgia/Armenia explorer, was well lead by our tour leader Anton. We were never short of available activities & good company of the others in the group. This trip met all my expectations. In hindsight I think I would have just spent the two weeks in Georgia as it was more to my liking. This trip just wets my appetite for future visits to the region! Wonderful food, wine, historical sights, hiking & hospitable locals-it is a great travel experience for the curious traveler. I've just booked my third trip with Intrepid with hopes of more happy travels in the future!

As a single traveler, I found Intrepid to be very accommodating throughout my trip to Morocco. Hassan, our guide, was outstanding and very knowledgeable about all aspects of our tour. Helping the locals by promoting their artisanship was a rewarding experience.