These guys simply don't question anything, unless it's regarding making their service better. Had an issue this morning, resolved in a 5 minute Online chat. Phoned up later regarding a better router... See more
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Review summary
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James & Dave came out today to advise on the best way to get a better connection to our TV, as we had a few issues with streaming service's. James walked us through the options. We came up with th... See more
Company replied
I've been with Internetty for a few years after poor connections from bigger providers. As someone who works remotely, my livelihood depends on connectivity. The only time I ever have proble... See more
Company replied
Been with them since 19th August 2025. Found them as one of the reliable ISPS on the OFNL providers list. I was a little hesitant as I moved from Openreach and could not find any mainstream providers.... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
InternetTY provides hyper-fast gigabit fibre broadband to communities across the UK.
Contact info
Unit 1E, Harrier Road, DN185RP, Barton Upon Humber, United Kingdom
- 03331020000
- team@internetty.uk
- www.internetty.uk
4.5
Excellent
192 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality service
Very polite, friendly and professional. Staff was very patient to listen to the issues and put the outmost effort to solve them.
Highly recommend
15 May 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience with Internetty. Our team takes great pride in providing polite, friendly, and professional service, and it’s gratifying to know that our efforts made a difference for you.
We are especially pleased to hear that our staff’s patience and dedication in resolving your issues met your expectations. Your recommendation means the world to us.
If you ever need further assistance, please don't hesitate to reach out. We're here to help!
Amazing internet provider
Amazing internet provider that has 24/7 help with advisors such as Brady to get your problems resolved quickly
30 May 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying our service and that our 24/7 support has been able to resolve your issues quickly. We’ll be sure to pass on your kind comments to Brady. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need any further assistance, don't hesitate to reach out. Thank you for choosing Internetty!
Great Service and speed
The best customer service possible, and a fantastic speed for the price, I have searched the internet, but nothing comes close to Internetty, and customer Service
28 May 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your kind words! We're delighted to hear that you're happy with both our customer service and the speed we provide. At Internetty, we strive to offer the best value and support for our customers. Your feedback means a lot to us, and we're thrilled to know we stand out in your search. If you ever need anything, our team is always here to help!
Absolutely fantastic customer service!
Absolutely fantastic customer service! I was having a problem with NAT type on my games consoles, the problem was fixed after some diagnostics and giving me a static IP.
BRADY who dealt with me today was friendly, knowledgeable and knew exactly how to fix the problem, and wasn't happy till it was fixed. Thank you for your help.
27 May 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with our customer service.
Brady is a valued member of our team, and we’re glad to know he was able to resolve your NAT type issue efficiently. We will be sure to pass on your kind comments to him.
If you ever need further assistance or have any other questions, please don't hesitate to reach out. We're always here to help!
Highly recommend
Highly recommend. Great service and company to deal with from initial telephone enquiries, specialist support and fitting. Thank you.
29 April 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Internetty, from your initial inquiries all the way through to installation. Providing exceptional service and support is at the core of what we do, and it's incredibly rewarding to know that we've met your expectations. Should you ever need anything in the future, please don't hesitate to reach out. Thank you for Choosing Internetty!
Pleasant and efficient engineers
Pleasant and efficient engineers , on time , very informative
24 April 2024
Unprompted review
Reply from InternetTY Ltd
We're thrilled to hear about your positive experience with our engineers! Being punctual and informative are key pillars of our service, and it's wonderful to know we hit the mark for you. Thank you for taking the time to share your feedback with us on Trustpilot and thank you for choosing Internetty!
Excellent service from both the company…
Excellent service from both the company and their staff. great speeds and reliability.
26 April 2024
Unprompted review
Reply from InternetTY Ltd
We're thrilled to hear you're enjoying our service! Delivering top-notch speeds and reliability is at the core of what we do at Internetty. Our team works tirelessly to ensure that you have a seamless internet experience. Thank you for taking the time to share your positive feedback with us. We're here whenever you need us!
Recently connected to internetty…
Recently connected to internetty ditching my previous copper line 9 months prior due to extortionate price rises of 4% plus inflation. They had to dig 25m of footpath to connect me so this caused a delay. I bridged the service gap with a cheap data sim from Voxi in a 5g router on internetty's advice which served us well for £12 per month.
Installation was done in one day. Trench dug and replaced, fibre run to the house and router installed. Connected to my existing mesh and away we went.
Many thanks to all involved especially Ben who was determined to install and connect in a oner!
5 April 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for sharing your experience with Internetty! We're thrilled to hear that you found our service to be a great alternative to your previous provider and that we were able to provide a seamless transition despite the initial delay.
It's fantastic to know that our advice regarding the temporary solution helped bridge the gap effectively and affordably.
We'll make sure to pass along your appreciation to Ben and the rest of the team. Thanks again for choosing Internetty, and we look forward to continuing to serve you in the future!
Everything had been excellent
Actually everything so far from start to finish has been excellent:
Information through the door
Fibre cable installation team
Wi-fi router installation team
And not forgetting really excellent team on the telephone that I spoke too several times.
All very clear communication and superbly friendly teams.
9 April 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to share your feedback! We're thrilled to hear that your experience with us, from the initial information provided to the installation teams and support staff, has been excellent from start to finish.
We truly appreciate your kind words and the five-star review. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help.
Thank you again for choosing Internetty!
Customer service is first class
Customer service is first class! I've been with internetty for a few months now and service is faultless. When I switched they offered to cancel my previous agreement so one less job for me. And most recently I was experiencing some issues with my router (which turns out were self inflicted) but Brady was very patient and helpful on the Web chat and I was back up and running in less than 5 minutes.
8 April 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a first-class experience with our customer service and that your time with Internetty has been faultless so far.
We're glad we could make the transition smooth for you.
It's fantastic to hear that Brady was able to assist you promptly and patiently during your recent router issue. Our team is dedicated to providing quick and effective solutions, and we're delighted that Brady was able to get you back up and running in no time, even if the issue turned out to be self-inflicted!
Thank you for choosing Internetty, and for taking the time to share your positive experience with us. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
Super friendly and knowledgeable service
Had some large files needed to transfer urgently for work and my 5G connection wasn’t working, thankfully Brady sorted it and was super friendly so thankyou
29 March 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your glowing review! We're thrilled to hear that Brady was able to assist you efficiently and with a friendly attitude. We'll be sure to pass along your kind words to Brady and the rest of our team. If you ever need assistance again in the future, don't hesitate to reach out. We're always here to help!
Very quick & efficient service
Very quick & efficient service. Polite & pleasant staff. Keep you well informed & easily accessible. Only got it running yesterday. So a little early to make a long term judgement.
28 March 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our service quick and efficient and our staff polite and pleasant. Keeping our customers well-informed and easily accessible is one of our top priorities. We completely understand that it's a bit early to make a long-term judgment, but we're here for you every step of the way if you need any assistance or have any questions in the future. Thank you for choosing Internetty!
Excellent from start to finish
Excellent from start to finish, left clean and tidy, engineer was friendly and professional, really happy with the installation.
15 March 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your glowing review! we're delighted that our engineer left everything clean and tidy while providing friendly and professional service. Your happiness is incredibly important to us.
Thank you for choosing us and for taking the time to share your positive feedback. We look forward to continuing to serve you with the same level of excellence in the future.
Excellent customer service
Internetty have had their teething issues and their fair share of outages, however the ability to speak to an actual human is invaluable.
I had recently left Internetty for another ISP, however the current ISP had gone down, I spent 2 hours in a call queue for the line to close and not get through to anyone, with the internet still being down.
With internet now being essential for working from home etc, Internetty were able to get me reconnected within 30 minutes, I was not expecting them to be able to do this so quickly.
Thanks again for the excellent customer support and the accessibility to live chat is truly invaluable.
14 March 2024
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our customer service to be excellent and we're glad that our team was able to assist you in getting reconnected within just 30 minutes.
We take pride in providing accessible customer support, and it's heartening to hear that our live chat feature proved to be invaluable to you. Rest assured, we're continuously working to improve our services and minimize any potential disruptions in the future.
Thank you for choosing Internetty and once again, thank you for leaving us a review
This is an add on to my complaint.
Should also mention that we did the leg work for them. We were successful with a claim and they took nearly half the money. The fees are atrocious given that they do very little and probably you could have done it yourself. Other claims companies that we have used, once they have your details necessary to proceed they have done the leg work for us.
6 March 2024
Unprompted review
Reply from InternetTY Ltd
Good evening,
Thank you for your call this evening
I am happy to hear that these negative comments were meant for another company and hope you can get this rectified and moved over to their page.
If you need anything else or require any further assistance then please do not hesitate to come back to us . ( Brady )
I was having issues with my Internet…
I was having issues with my Internet signal upstairs. An engineer called James was amazing he knew exactly what the problem was and resolved it straight away. I couldn't be happier with the service l received.
16 February 2024
Unprompted review
Reply from InternetTY Ltd
Thank you for sharing your experience with us. We're deligheted to hear that James was able to resolve the issues you were facing with your internet signal upstairs.
Our team takes great pride in providing knowledgeable and efficient service. We understand how frustrating internet issues can be, especially when they impact your daily activities, so we're delighted that James was able to identify the problem and resolve it promptly.
Your satisfaction is our top priority, and we're truly grateful for your review.
I've just renewed my contract
I've just renewed my contract, and now my Mesh is paid for, my monthly rate is lower, AND my speed is now twice as fast, all completed in half a Sunday !! I've never experienced any outages other than the planned ones, and where Virgin failed.
4 February 2024
Unprompted review
Reply from InternetTY Ltd
Thank you for your review of our services.
Our team works tirelessly to ensure that our customers receive reliable and high-speed internet service, and it's rewarding to hear that our efforts have made a positive impact on your experience.
Thank you for choosing us as your internet service provider. We truly appreciate your continued trust and support.
If you ever have any further questions or need assistance, please don't hesitate to reach out to us.
Very fast service and great & reliable…
Very fast service and great & reliable Internet speeds
3 February 2024
Reply from InternetTY Ltd
Thank you so much for your kind words! We love to hear that you're enjoying the speed and reliability of our internet service.
Reply from InternetTY Ltd
Thank you for your 5* review Wanda. Truly appreciated - (Brady)
Very happy customer
Thank you to Internetty for the service and efficient way of renewing my Contract for 2024 to 2026, you are the best company we have dealt with for your prompt attention and costs.
3 February 2024
Unprompted review
Reply from InternetTY Ltd
Thank you for such a positive review! We are delighted to hear you have renewed your fibre broadband with us and you are happy with the service and costs - (Sarah)
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