This was a repeat order for us. The item arrived quickly and as described. We were advised by text on the day of delivery with an delivery window of between 15:45–17:45, but the courier arrived ear... See more
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Review summary
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Used insulation superstore for all of my extension. Always had quick delivery with no problem except the last where three of the plasterboard were completely ruined by what looks like a fork lift. Bi... See more
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All was delivered carefully. And fully intact and care taken. Sadly no delivery date was confirmed, I was told I would be contacted to confirm it. When chased, it was already out for delivery and ha... See more
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Fast and efficient service, with a very helpful follow up from the team to check if I had any questions as I was loading my basket (over a couple of days). I would have given five stars if it wasn’t f... See more
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Company details
About INSULATION SUPERSTORE
Written by the company
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4.3
Excellent
4K reviews
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Sorry didn’t review sooner product was…
Sorry didn’t review sooner product was excellent and the acoustics in the room dramatically changed client was very happy with end result
26 July 2025
Reply from INSULATION SUPERSTORE
Good morning Steve,
Thank you for the 5 star review! Excellent news, it is great to see that your client is already noticing the difference.
We hope to see you again.
Kind regards,
Phil.
Stick with it and It'll all work out in the end.
I ordered superfoil rolls and foil tape. The delivery information was very confusing and I could not work out who was delivering the foil and where it was being sent from. On receipt of the rolls of foil I discovered that the adhesive tape rolls where missing. There was no mention of the adhesive tape on the invoice from Insulation Superstore.
I phoned the conpany and was told that the adhesive tape was dispatched from another supplier and would probably be delivered in the next 10 days. The person I was talking to them said that she had checked and the tape was being deliver that day, but after 18:00. Great product but not very, joined up with their delivery of paper trail.
I suspect that Insulation Superstore is just a, 'dropship' seller.
10 March 2026
Reply from INSULATION SUPERSTORE
Good morning,
Thank you for taking the time to review us, and leaving us 4 stars! Apologies for the confusion regarding delivery!
On this occasion, it appears one item was indeed dropshipped directly from the manufacturer.
Sorry once again for this not being made clearer.
Please let us know if you require anything else in the future, and we shall be more than happy to help.
Kind regards,
Phil.
Great service throughout
My product was out of stock, they contacted me within 30 mins of my online order to find an alternative. Very well priced, fast delivery, excellent quality of products, delivery driver was very friendly and professional, great communication regarding the order updates throughout. Highly recommended company.
2 March 2026
Reply from INSULATION SUPERSTORE
Hi Stewart,
Thank you for leaving us 5 stars! We apologise for the items originally being out of stock, but were please to have been able to work with you to find something else suitable.
Thank you for your understanding with this, and we hope to see you again in the future.
Kind regards,
Phil.
Excellent product and delivered very…
Excellent product and delivered very quickly with good communication
1 March 2026
Reply from INSULATION SUPERSTORE
Hi Mr Taylor,
Brilliant news that this was delivered quickly, and that everything was communicated well.
Thanks for reviewing us, and we hope to see you again.
Kind regards,
Phil.
Helpful and knowledgeable advice
Helpful and knowledgeable advice. Rapid and accurate service delivery. Top marks and great product.
7 March 2026
Reply from INSULATION SUPERSTORE
Hi Chris,
Thank you for reviewing us! I am pleased to see that this reached you so quickly to allow you to continue with your work.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Good morning Murray,
Excellent news! Thank you for taking the time to review us. We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Hi Luke,
We look forward to seeing you again, and appreciate you taking the time out of your day to review us.
We hope to see you again soon.
Kind regards,
Phil.
Fast delivery & good condition
Fast delivery, items in good condition. Can’t complain 👍🏻
5 March 2026
Reply from INSULATION SUPERSTORE
Hi David,
Great to hear! Thank you for taking the time to feed this back to us, and of course for your valued custom.
We hope to see you again.
Kind regards,
Phil.
The lady I spoke to was very helpful…(Wattisham)
The lady I spoke to was very helpful and friendly.Nothing was too much trouble and her communication throughout the delivery process was excellent.
25 February 2026
Reply from INSULATION SUPERSTORE
Hi Chris,
That is great to hear! Thank you for taking the time to review us, we massively appreciate it.
We hope to see you again soon.
Kind regards,
Phil.
I ordered door seals on February 17th…
I ordered door seals on February 17th and received an email from them saying an expected delivery date of February 23rd, on the 26th nothing had arrived, so I emailed them, their response was the order was being fulfilled directy with their supplier and they were chasing them for a delivery date, later that day I got another email from them, saying the delivery would be on March 3rd and they finally arrived on the 3rd, a full two weeks after I ordred them. I will never use this company again.
1 March 2026
Reply from INSULATION SUPERSTORE
Good Morning,
Thank you for taking the opportunity to leave us a review.
I do apologise that your order was late, this does come directly from he supplier and are normally dispatched within 1 - 2 working days. I can see this was not the case with your order and I really do apologise for the delay and for you having to chase this with us.
Kind Regards
Samantha
Excellent service,once again
3 March 2026
Reply from INSULATION SUPERSTORE
Hi David,
Thank you for reviewing us! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Hi Greg,
Thank you for taking the time to review us! We're glad to see that you received great service, and we hope to see you again in the future.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Hi Julie,
Thank you for your 5 star review! We're very pleased to see that this reached you quickly, and that it was easy to order.
We hope to see you again in the future.
Kind regards,
Phil.
Very fast next day delivery.
25 February 2026
Reply from INSULATION SUPERSTORE
Hi Gordon,
Many thanks for your five stars! We're pleased to see that this reached you so quickly.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Good afternoon,
Thanks for taking the time to review us, we really appreciate it. We hope to see you again in the future.
Kind regards,
Phil.
Long lead time delivery
I ordered some floor insulation, and needed it urgently, you guys made some calls to the supplier and hurried it um for me
Much appreciated
22 February 2026
Reply from INSULATION SUPERSTORE
Hi David,
You're more than welcome, we fully understand that some jobs have tight timescales. I'm glad we were able to help, and we massively appreciate your 5 star review.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Hi Steve,
Brilliant to see that our customer service was amazing. We really appreciate you feeding this back, and if we can help further, please let us know.
Kind regards,
Phil.
Insulation arrived when it was…
Insulation arrived when it was scheduled; all good! Thank you.
18 February 2026
Reply from INSULATION SUPERSTORE
Hi John,
Thank you for taking the time to review us, and for your valued custom.
We hope to see you again in the future.
Kind regards,
Phil.
Excellent Company
Absolutely fantastic service! Great product and price, delivery was first class and advice over the phone ( I would have chosen wrong product despite doing my homework) was excellent.
This is a quality company 👏👏👏
10 February 2026
Unprompted review
Reply from INSULATION SUPERSTORE
Good afternoon Tony,
Music to our ears! Many thanks for taking the time out of your day to review us, and we hope to see you again in the future.
Kind regards,
Phil.
Perfect insulation
They had the insulation in the thickness that I was after. Delivery was fast and better value than other companies. Online ordering was straightforward and delivery details were provided. I would certainly buy from them again.
12 February 2026
Reply from INSULATION SUPERSTORE
Hi Jeffrey,
Thank you for the excellent review. We're very happy to see that we were able to assist.
If you need anything in the future, please let us know.
Kind regards,
Phil.
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