This was a repeat order for us. The item arrived quickly and as described. We were advised by text on the day of delivery with an delivery window of between 15:45–17:45, but the courier arrived ear... See more
Company replied
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Review summary
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Used insulation superstore for all of my extension. Always had quick delivery with no problem except the last where three of the plasterboard were completely ruined by what looks like a fork lift. Bi... See more
Company replied
All was delivered carefully. And fully intact and care taken. Sadly no delivery date was confirmed, I was told I would be contacted to confirm it. When chased, it was already out for delivery and ha... See more
Company replied
Fast and efficient service, with a very helpful follow up from the team to check if I had any questions as I was loading my basket (over a couple of days). I would have given five stars if it wasn’t f... See more
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Company details
About INSULATION SUPERSTORE
Written by the company
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4.3
Excellent
4K reviews
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Absolutely brilliant fast response one…
Absolutely brilliant fast response one phone call all of my stuff within two days that delivery driver phone me up and ask me where I wanted it and he dropped it in my back garden superb highly recommend these
20 April 2026
Unprompted review
Great product and fast
Great product and fast, friendly and helpful delivery company ! Will order again.
2 May 2026
simple no snag purchase …
Simple purchase of insulation boards at an excellent price. No mishaps or delays. Prompt delivery of very well priced, quality goods.
13 April 2026
May use AI-assist with repliesRead more
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Awful company
Awful company. They do not actually stock any of the items, the delivery times on the website are a total lie. They take your money and provide no order updates. If you are actually able to get hold of them on the phone, they know absolutely nothing and just blame suppliers, as everything comes straight for the suppliers.
1 April 2026
Unprompted review
Reply from INSULATION SUPERSTORE
Good Morning,
Thank you for taking the opportunity to leave a review.
I am so sorry about your experience with us. We do stock some items in our warehouse however we are mainly a drop ship supplier therefore a lot of our suppliers/manufacturers that we deal with do deliver directly to our customers.
Where possible our lead times are up to date on our website however on occasion items go out of stock before we are notified or there are other factors which may effect the lead times especially with some types of insulation at the moment.
As you haven't provided your order details I am unable to locate your order to see what the actual issue was so I do apologise that I cannot personalise this response to your situation.
Kind Regards
Samantha
Next day delivery
28 April 2026
Unfortunately my experience with this…
Unfortunately my experience with this company is very negative, placed order with them as delivery stated 2-3 days delivery, after not receiving any communications from them after 5 days I emailed requested estimate delivery date, didn’t receive a reply, 6th day rang to chase again was told they would get
Back to me. Then I got a text from courier saying delivery would be the following Wednesday so 10 days not 2 or 3.
I immediately rang and said we needed the delivery by Friday the latest or would have to cancel order.
I was kept on hold whilst they rang the delivery company to bring the delivery forward to this Friday and they confirmed it would be Friday.
After not receiving confirmation by email or text I rang again to ask for written confirmation it would be Friday only to be told that they now couldn’t do Friday, so I had to cancel the order.
Communication was very poor, if I hadn’t rang again I wouldn’t have known the order wasn’t coming Friday as expected and agreed.
All this was a total waste of my time and now I have to start again and order from a more reliable company.
22 April 2026
Unprompted review
Reply from INSULATION SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been.
We apologise that we weren’t able to get your delivery to you within the agreed timeframe after initially confirming it could be brought forward. We appreciate how inconvenient this was, especially when you were working to a deadline.
Your feedback is important and has been shared with our team so we can improve both our communication and coordination with our delivery partners going forward.
Thank you for bringing this to our attention, and we’re sorry again for the time and inconvenience caused.
Kind Regards
Samantha
Reply from INSULATION SUPERSTORE
Good afternoon Adam,
Great to see that you are happy with the delivery and service received.
We appreciate you taking the time out of your day to review us, and hope to see you again in the future.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Hi Carl,
Thank you for leaving us this 5 star review! It is great that everything went as expected, and we hope this helped you to keep your project to schedule.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Really awful customer service
Really awful customer service when it came to delivery. We were repeatedly lied to on the ETA of our delivery and it finally turned up 3.5 hours after we were told. No apology or attempt to rectify this either. Would avoid using this company.
8 April 2026
Reply from INSULATION SUPERSTORE
Good afternoon Beth,
I am sorry you feel this way. It is absolutely never our intention to mislead customers, and I sincerely apologise to have given you this impression.
Any information we have passed on would have come directly from the manufacturer, and passed on in good faith - however on this occasion it seems like the ETA was given to you directly from the haulier / supplier.
We sincerely apologise for any inaccuracies, and hope to see you again in the future.
Kind regards,
Phil.
Laughable Customer Service
Not only the worst insulation provider I have dealt with but probably the worst company. Sold me items that weren't in stock saying 1-2 days delivery and took my money. Nothing arrived and I only found out why when I chased. Promised return calls don't happen. Wait times on the phone are ridiculous but not as ridiculous as the apology script the woman who answered the phone kept repeating. It was the most condescending, patronising and laughable thing I've heard in years. She never even tried to listen to what I was saying, even though I would have taken an alternate product. She just kept repeating the same apology drivel and wouldn't deviate. The company should do everyone a favour and close. You should do yourself a favour and go elsewhere.
10 April 2026
Unprompted review
Reply from INSULATION SUPERSTORE
Good afternoon Gordon,
I hope that you are well. I am sorry to hear of this. You and I spoke the other day prior to this happening, and again shortly afterwards. Once again, I express my sincerest of apologies. There is absolutely no excuse for failed call backs, and it is something that I shall ensure is fed back and investigated.
Apologies once again, and if you do wish to discuss this further please let me know.
Kind regards,
Phil.
Very efficient delivery on a difficult…
Very efficient delivery on a difficult driveway. Delivery was on time . Excellent service
7 April 2026
Reply from INSULATION SUPERSTORE
Good afternoon Mrs Hedgeland,
Excellent news, thank you for taking the time to leave this feedback and provide us 5 stars!
We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Good prices good service good…
Good prices good service good communication good experience
21 December 2025
Reply from INSULATION SUPERSTORE
Good afternoon Stuart,
This is brilliant to see, thank you for taking the time to review us!
We hope to see you again in the future.
Kind regards,
Phil.
Excellent product
Excellent product, good price, fast delivery exactly when specified. Job now nearly completed. Thank you!!
31 March 2026
Reply from INSULATION SUPERSTORE
Good afternoon David,
Thank you for leaving us 5 stars! We are glad everything turned up when expected to allow you to complete your work.
Kind regards,
Phil.
I had to call SIG as I needed help with…
I had to call SIG as I needed help with measurements, the handler was extremely helpful. Order arrived on time and was exactly what I needed
Great service throughout
24 March 2026
Reply from INSULATION SUPERSTORE
Hi Nina,
Thank you for taking the time to leave us 5 stars! Excellent to hear that this arrived as expected, and if we can help with anything else, please let us know.
Kind regards,
Phil.
Delivered fairly quickly in good…
Delivered fairly quickly in good condition…
BUT
Ignored my plea to contact me PRIOR to delivery. As I was out a lot that week I needed to confirm a date time.
I was there “by luck”!
24 March 2026
Reply from INSULATION SUPERSTORE
Good afternoon,
Sorry to hear that the request to contact you prior was not met. This was passed on to the manufacturers, and in-turn the driver, however it is at their discretion. Nonetheless, this does happen more often than not, and I apologise it did not happen on this occasion!
I am pleased this reached you quickly, and that you happened to be in when the delivery turned up.
If we can assist with anything else, please let us know.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Good afternoon Darrel,
Thank you for the 5 star review! We are very pleased that this went seamlessly!
We hope to see you again in the future.
Kind regards,
Phil.
Great service
Great service, easy to use website, customer service staff are exceptional
18 March 2026
Reply from INSULATION SUPERSTORE
Hi Steve,
What a brilliant review to receive! Thank you for taking the time to do so, and please let us know if you need anything else in the future.
Kind regards,
Phil.
Professional service
Large insulation order arrived promptly in excellent condition. Weatherproofing was very good in heavy rain.
17 March 2026
Reply from INSULATION SUPERSTORE
Hi Paul,
Thank you for your 5 star review! I am very pleased to see that this reached you quickly and in excellent condition - and hope to see you again soon!
Kind regards,
Phil.
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