Insulation4less Reviews 

965
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding products significantly cheaper than other suppliers. Many highlight the exceptional service, noting the staff's helpfulness and professionalism in ensuring correct and efficient orders. People appreciate the wide range of quality products and frequently experience fast, prompt delivery, with communication often commended for keeping them informed. Conversely, a small portion of people felt dissatisfied with delivery, citing unexpected high costs, damaged goods, or drivers refusing returns. Some also mentioned orders not arriving or facing additional delivery charges, and a few reviewers were unhappy with the service when issues arose, noting a lack of resolution or delays in refunds.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the fast and prompt... See more

Product

Consumers find product experiences to be ambiguous, with some reviewers praising the quality and timely... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be competitive,... See more

Order

Users describe ambiguous interactions with order, with some customers praising the fantastic service from... See more

Service

Reviewers mention positive feedback about service, with many customers praising the excellent and fantastic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product range & found what I wanted quickly using advice notes. Only down side was delivery cost which practically half the cost of product & a big gripe about vat when government tries to penali... See more

Rated 5 out of 5 stars

Who would have though ordering insulation would be such a headache? Most companies cannot guarantee the brand of insulation and supply whatever they have for that spec, we wanted Celotex. Thankfully I... See more

Rated 5 out of 5 stars

After a little confusion, re., price changes Siobhan sorted out my order, going the extra mile to ensure I got all of my order on time at the right price by sourcing it from various suppliers. She did... See more

Company replied

Rated 5 out of 5 stars

This company gives great service. Ordering was quick and entirely uneventful. Price was very keen,ie. a lot less than most of the other internet companies and much chaper than local depots, Wickes, Je... See more


Company details

  1. Construction Company

Written by the company

Insulation4less is the largest online independent insulation supplies store. We supply top insulation brands such as Celotex, Kingspan, Xtratherm, Rockwool, Knauf and Isover. We also supply a wide array of building materials to compliment our insulation range. Insulation4less truly is your one stop shop for anything to do with insulation and dry-lining. Get in touch with us today so you can benefit from our reliable, cost efficient and timely support.


Contact info

4.2

Great

TrustScore 4 out of 5

965 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(965)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Items delivered damaged ‘twice’ still awaiting replacement

The moisture plasterboard was delivered damaged, placed on bottom of delivery so moisture membrane scraped and compromised.
Replacement order was sent but this was also damaged, cracked down the middle. Which must have been obvious when loaded.
Still awaiting another delivery replacement.
I do not always get notifications of delivery so I have to juggle being in to receive order at last minute.
Shame as good value price wise (5 stars) but have to give one star for poor state of deliveries.
Other plasterboard was also damaged on the edges during loading on delivery vehicle. I did not report on receipt and I4less will not replace as did not raise during delivery. I accept this but no good will shown by company as other board also damaged on delivery twice.

Reply: I never asked for a refund, this is a mix up on your part, and always asked for a replacement. The replacement was eventually delivered.

18 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We are genuinely sorry that you received a damaged moisture panel and that the replacement was also damaged, this is not a common occurrence and we appreciate the inconvenience this has caused.

After the replacement was delivered you advised us you wished to have the board refunded, you then emailed us two days ago to advise you would prefer the board be replaced. We have now organised this replacement for you.

Regarding the other plasterboard, you did not advise us of any issue with these boards at the time until over a week after delivery. We have sent you a number of photographs taken by the driver showing the boards delivered to your address with no apparent damage and a POD signed by you that noted the damaged moisture board only.

As stated in our terms of delivery, all irregularities and damages must be noted on delivery paperwork immediately on arrival or, via email to deliveries@insulation4less.co.uk within 24 hours.

We hope this clarifies the matter for you.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, excellent product and price. Helpfull delivery driver.

2 May 2024
Unprompted review
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Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

I was extremely pleased with every…

I was extremely pleased with every aspect of buying insulation from Insulation4less recently . Every stage from the website, to ordering , talking on the phone to someone about the delivery ( who was very helpful indeed ) and the actual delivery ( the driver was very friendly and helpful ) was straightforward, affirmative and professional.
Consequently I would and do highly recommend Insulation4less to anyone who needs to buy any insulation,
Joe Hemming

18 April 2024
Unprompted review
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Reply from Insulation4less

Thank you for your very kind review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Excellent service once again

Excellent service once again. I’ve used this company before and will continue to again. Great customer care.

24 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. No hassle. Good product.

11 April 2024
Unprompted review
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Reply from Insulation4less

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Easy to deal with

Good contact and updates, all delivered on time and order process easy, would recommend for any insulation needs

28 March 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

First class throughout.

First class throughout.

Their products are the best value I could find by some way.

I missed adding something an order so sent an email and within an hour it was added to the original order and I had been invoiced. No extra charge and no delivery delay.

It arrived when they said. Most importantly for me the drivers are brilliant. Friendly, courteous and they see getting the stuff to you as a fun challenge. They didnt just throw it off the truck they wanted to help me get it to the best location on site.

Ill keep using them.

2 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Excellent Service

Ordered a huge load of acoustic insulation. Really good price, really good comms and service. Quick delivery from a friendly driver, with good kit to get right down the drive.

5 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Easy to order

Easy to order, good communication throughout and products delivered on time.

Great service and very reasonable prices

19 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

excellent service

16 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Great products at competitive prices…

Great products at competitive prices and very fast delivery too ! This is my second delivery to date 👍🏻

19 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 1 out of 5 stars

Misleading delivery information

The "free delivery" offer is extremely misleading. This only applies if you order all items from the same brand. If you mix and match, even spending over £300 as noted, the delivery is not free.

17 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review and feedback.

Our standard free delivery applies to approximately 80% off all products on our website. A number of products, as explained clearly on our Delivery Information Page, have additional delivery costs. These are generally specialist products that come directly from manufacturers.

We hope this clarifies this for you. We have gone to great lengths to ensure all our delivery charges are as transparent as possible for our customers.

Rated 5 out of 5 stars

Great service

Very fast delivery, very competitive price, I can recommend 👌

20 March 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Excellent overall experience

Excellent online ordering system. Quick and easy. Screwfix could learn a lot. Email communications kept me up to date and the insulation arrived as promised and on time. Great delivery guy too :)

1 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Great service and great products

Great service and great products! Very happy with Insulation4less… will definitely be using them again.

3 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We have ordered 4 times in the last couple of months, great help with calculation and pricing. Easy ordering and quick delivery. Would highly recommend

7 April 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Fab company

Fab company - quick to deliver and all arrived ok. Good price too!

27 March 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Satisfied Customer

Every step in the process was straightforward. Communication from the company and the local supplier was good. The delivery was exactly when advised and the delivery driver was diligent in ensuring he could access the property before bringing his large lorry and offloading..

26 March 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Great prices

Great prices, friendly agents, swift delivery by amiable driver.

15 March 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Rated 5 out of 5 stars

Insulation 4 Less offer a good range of…

Insulation 4 Less offer a good range of products at competitive prices. My shipments have always been delivered promptly by courteous drivers and the office keep you updated of your order every step of the way. Overall a very good company to deal with.

5 March 2024
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

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