Inkthreadable Reviews 

951
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Garments arrived with the print stuck together, put in a random box, no branding slips and looked shocking like the customer service. I’ve never received such poorly printed poorly packed and shocke... See more

Company replied

Rated 5 out of 5 stars

A really helpful company with real people answering emails and sorting out questions without delay! I had a custom shirt printed, which was expertly done. A very positive customer experience. Very p... See more

Rated 5 out of 5 stars

I'd ordered from another supplier and had been disappointed, then I ordered from Inktheadable and found them faster and friendlier. But even more than that, I'd ordered the wrong size and while they... See more

Rated 5 out of 5 stars

So I have just started by business, have never had my logo Embroidered so I submitted my request which was too complex. I received correspondence from Em at Inkthreadable. Several emails later my Logo... See more

Company details

  1. Printed Clothing Store

Written by the company

UK based print-on-demand supplier that offers dropshipping for businesses selling t-shirts & other clothing, mugs, phone cases, tote bags, cushions, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

951 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(951)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely incredibly happy with the…

Absolutely incredibly happy with the quality of the printing. Finding this company has been a blessing. Highly recommend.

8 August 2025
Unprompted review
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Reply from Inkthreadable

Hi Rudi,

We're so pleased to hear this, thanks so much for your feedback!

Rated 5 out of 5 stars

amazing quality

amazing quality, fantastic to work with

cannont stress how much you should go with these guys for printing anything!

10 August 2025
Unprompted review
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Reply from Inkthreadable

We appreciate the feedback, thanks Benjamin!

Rated 5 out of 5 stars

Em is super helpful

Em is super helpful, helped me with such a quick turnaround time for a stock issue and was really friendly, 5* customer service.

6 August 2025
Unprompted review
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Reply from Inkthreadable

Hi Danny,

Thanks so much for your feedback!

Rated 5 out of 5 stars

This was my second order from inkthreadable

This was my second order from Inkthreadable I reordered because the quality on the first was excellent. My second order came out slightly different due to a machinery upgrade, but their customer service was outstanding (specifically Em). They immediately remade the items and upgraded my shipping to next day delivery at no extra cost. The replacement arrived and the quality is once again amazing. Can’t fault them top-tier product and support. Highly recommend.

1 August 2025
Unprompted review
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Reply from Inkthreadable

Hey Kian,

Thanks so much for your feedback! I'm glad to hear we were able to resolve the issue

Rated 4 out of 5 stars

Extended waiting time

Pleased with the result, but product lead time took longer than expected/stated on webpage (16days).

29 July 2025
Unprompted review
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Reply from Inkthreadable

Hi Janelle,

I'm sorry your order took longer than expected, we'll look into this! Thanks for your feedback.

Rated 5 out of 5 stars

Really great business

Really great business. A great range of t-shirts and colours. And brilliant customer service. They couldn't have been more helpful.

17 July 2025
Unprompted review
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Reply from Inkthreadable

Hi Paul,

Thanks so much, we really appreciate it!

Rated 5 out of 5 stars

Great communication!

The team at Inkthreadable have been fantastic! I had an order that needed a quick turnaround and they were able to get it printed and dispatched within the deadline. A special shoutout to Em who kept in contact with me throughout the entire process :)

16 July 2025
Unprompted review
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Reply from Inkthreadable

Hi Desh,

Thanks so much!

Rated 5 out of 5 stars

Great Value, Great T's

I ordered 9 black T-Shirts with a bespoke design for my MTB Cycle Club visit to the IOW in 2025. The T's were great quality and the design was printed very well on the material. One of the T's had a small defect and the team at Inkthreadable replaced it immediately, without charge. Great customer service and super T's.

13 June 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

Best Print On Demand Supplier

They have been so helpful and instrumental in setting up my business. The founders are really lovely people who really want you to succeed. It’s been great working with them. Really lovely products and helpful service. Couldn’t ask for more.

10 July 2025
Unprompted review
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Reply from Inkthreadable

Hi Francine,

Thank you so much for your feedback, we really appreciate it! It's a pleasure working with you :)

Rated 1 out of 5 stars

Terrible service and terrible customer service

If you want to buy a T-shirt for the summer, order it in December so it arrives in time for July. Terrible service and terrible customer service. I will never order from them again.

9 July 2025
Unprompted review
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Reply from Inkthreadable

Hi there,

We're really sorry to hear about your experience. We'd love the chance to speak with you directly and help resolve this, but unfortunately, we’ve been unable to locate your account based on the information provided. If you could reach out to us with your order number or email address, we’ll look into it right away.

Rated 5 out of 5 stars

Continued brilliant customer services

Hi readers, I've been using InkT for a few years now and thought that I'd leave them another review. Having an online shop has it's challenges and I must say whenever one of my customers has an issue I refer it back to them and they always resolved it. I can't thank them enough, especially Mary and Em who I deal with the most of the time. Thank you ladies.

26 June 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much, Stephen! It's always a pleasure speaking with you :)

Rated 5 out of 5 stars

Great experience

Great experience, fast and professional. Have used multiple times and can happily recommend. Assisted me well when I was a bit confused 😃

18 June 2025
Unprompted review
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Reply from Inkthreadable

Hey Ben,

Thanks so much for your feedback!

Rated 5 out of 5 stars

Very efficient service

Very efficient service, fast turnaround time and our first lot of sample have printed beautifully. We love the intuitive website and the ability to make mockups before ordering. Em and Mary also sped through an order needed last minute. Very happy with Inkthreadable so far, and look forward to working with them more in the future.

20 June 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much, Sophie!

Rated 5 out of 5 stars

Can't fault these guys

Can't fault these guys, used them several times now for business and personal tees, always great quality print and wide choice of quality blanks to print on and your order is turned around within a few days ..... :)

6 June 2025
Unprompted review
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Reply from Inkthreadable

Hey Rich,

Thanks so much!

Rated 5 out of 5 stars

There's Something About Mary

Mary from the support team on Inkthreadable has been super helpful, kind and patient with my questions. I can't recommend her and her team enough :)

19 June 2025
Unprompted review
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Reply from Inkthreadable

I'll be sure to pass on your feedback, thanks so much!

Rated 5 out of 5 stars

Excellent customer support

Em and to be fair all inkthreadable staff are highly responsive and work to fix any issues as fast as possible. The high product selection of blanks, large printing area and quality are fantastic and better then any other brands I have tried previously.

18 June 2025
Unprompted review
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Reply from Inkthreadable

Hi Oliver, thanks so much for your feedback!

Rated 1 out of 5 stars

Consistent failure to deliver reliable quality — costly in both time and money

I approached Inkthreadable as a potential long-term supplier for my brand. What followed was a steady pattern of quality failures, production errors, and unsatisfactory resolutions that have cost me significant time, money, and ultimately, trust.

My very first order contained a misprint, which was replaced correctly after I raised the issue.

In my second order, I received a hat that was produced without 3D foam embroidery, despite me selecting that option. I was only informed after production that my design didn’t meet the specifications for 3D foam and only because I chased them.

The same order also included a vest print which degraded badly after just 5 washes.

My third order was a sample run costing over £300. This batch contained multiple print issues: warped text, deformed lettering, patchy coverage, and poor edge definition. Despite these clear faults, I’ve only been offered a partial refund of around £200, with the remaining garments now unusable for my product range.

Throughout, I’ve had to continually chase for updates, responses, and resolutions.

While isolated problems can happen in any production environment, this has been a consistent pattern across every order. Even after previous issues were raised and acknowledged, further orders still failed basic quality control.

Beyond the financial loss, the time spent chasing resolutions, reviewing faulty samples, and repeatedly revising production plans has cost me far more — both in lost production windows and momentum for my brand.

On customer service. No ownership of the quality issues at all.

I have a generic "We're sorry that your not happy with the products". This isn't an apology.

Try "we're sorry we've messed up"... At least try to sound like you care...

16 June 2025
Unprompted review
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Reply from Inkthreadable

Hi Richard,

I'm terribly sorry to hear you've had a negative experience with our service and we'll do everything we can to make this right.
A member of our team will be in touch shortly.

Rated 5 out of 5 stars

Super quality product

Super quality product. Attention to detail was second to non, and customer service team wete great especially Em. Always at hand to answer my questions quickly and effectively, an absolute asset to the Inkthreadable team.

13 June 2025
Unprompted review
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Reply from Inkthreadable

Thanks so much for your feedback! We really appreciate it

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